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<h3>Job Description</h3>
Job DescriptionDescription:
We are looking to add a friendly Front Desk Supervisor to our team! As our Front Desk Supervisor, you will be responsible for the overall success of the front desk and ensuring guest satisfaction and product quality standards are met. You will plan and supervise the activities of a diverse workforce to ensure the smooth and profitable running of the businesses. Most importantly, you will be a key person of reference for team members, vendors, and guests.
 
This position may require flexible scheduling availability.
Requirements:
Job Requirements:
<ul>
<li>Check-in/Check-out hotel guests</li>
<li>Process all payments according to established hotel requirements</li>
<li>Provide information and assistance to all guests and vendors </li>
<li>Prepares all necessary reports during each shift for the management team</li>
<li>Ensure all front desk staff know all components/features of our guest service guarantee and are trained to meet service standards </li>
<li>Assist in creating and distributing the team member schedule in a timely manner </li>
</ul>
 
Job Qualifications:
<ul>
<li>Highly motivated team player with strong initiative and desire for achievement </li>
<li>Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary</li>
<li>Ability to work well in stressful situations</li>
<li>Readily available and approachable for all guests while providing excellent guest service</li>
</ul>
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.
 
Training:
Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
 
Team Member Wellness Program: How We Thank You For All You Bring To The Team
 
Rewarding Benefits Package:
<ul>
<li>Healthcare including Medical, Dental, and Vision Insurance </li>
<li>HSA &amp; FSA plans available! </li>
<li>Dependent care FSA</li>
<li>Identity Theft Protection Insurance </li>
<li>Commuter benefits including transit &amp; parking </li>
<li>Pet Insurance </li>
<li>PTO and Payroll Incentives for Annual Wellness Exams</li>
<li>Employee Assistance Program </li>
<li>Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services </li>
<li>Paid Sick and Vacation Time</li>
<li>Family Leave</li>
<li>401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution</li>
</ul>
 
Rewarding Hard Work:
<ul>
<li>Incentive based bonus program</li>
<li>Free room nights at our hotels and employee discounts within your hotel brand</li>
<li>Discounts for friends and family within your hotel brand</li>
<li>Team Member of the Month, Quarter, and Year recognition and bonus</li>
<li>Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work </li>
<li>Career Growth through our in-house training program with a path personalized to your desired goals</li>
<li>Referral bonus program to ANY of our locations</li>
</ul>
 
Equal Opportunity Employer
Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Front Desk Supervisor

<h3>Job Description</h3>
Job DescriptionDescription:
Job Summary
Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Education &amp; Experience
<ul>
<li>High School diploma or equivalent required; College course work in related field helpful.</li>
<li>Experience in a hotel or a related field preferred.</li>
<li>Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.</li>
<li>Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.</li>
<li>Must be able to convey information and ideas clearly.</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must work well in stressful, high-pressure situations.</li>
<li>Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.</li>
<li>Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.</li>
<li>Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
<li>Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing</li>
<li>Ability to read, comprehend and write simple instructions and/or short correspondence and memos</li>
<li>Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations</li>
<li>An operational knowledge of Microsoft Office suite</li>
<li>Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays</li>
<li>Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)</li>
<li>• Ability to participate in the creation of an enjoyable work environment</li>
</ul>
 
 
Requirements:
Job Duties &amp; Functions
<ul>
<li>Approach all encounters with guests and associates in a friendly, service-oriented manner.</li>
<li>Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).</li>
<li>Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.</li>
<li>Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations.</li>
<li>Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times.</li>
<li>Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met.</li>
<li>Handle requests for information, mail and messages in an efficient and courteous manner.</li>
<li>Answer guest inquires about hotel service, facilities and hours of operation.</li>
<li>Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.</li>
<li>Establish and maintain good communications and team work with fellow associates and other departments within the hotel.</li>
<li>Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.</li>
<li>Obtain all necessary information when taking room reservations and follow rate quoting scenario.</li>
<li>Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology.</li>
<li>Have knowledge of and assist in emergency procedures as required.</li>
<li>Handle check-ins and check-outs in a friendly, efficient and courteous manner.</li>
<li>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.</li>
<li>Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.</li>
<li>Use proper two-way radio etiquette at all times when communicating with other associates.</li>
<li>As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members</li>
<li>Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.</li>
<li>Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds</li>
</ul>

Front Desk Agent

<h3>Job Description</h3>
Job DescriptionDescription:
POSITION SUMMARY: Welcome all guests in a friendly and professional manner by providing excellent customer service to those who stay on or off campus throughout the night shift. Provide accurate information regarding activities, policies, and procedures during their stay on campus. *This is an overnight position*
 
SUPERVISORY RESPONSIBILITIES: N/A
 
ESSENTIAL FUNCTIONS
1. Perform late check-ins and early check-outs by utilizing the hospitality software system.
2. Address guest inquiries, concerns, and requests during the night shift, ensuring that high levels of service are provided. 
3. Professionally answer all incoming calls, transfer calls, and take messages, as needed.
4. Maintain knowledge of Silver Bay rates, accommodations, and activities.
5. Provide accurate information to guests, as needed.
6. Learn and maintain knowledge of current hospitality software systems.
7. Perform duties in accordance to the daily night audit checklist.
8. Perform end-of-day procedures and close the day’s financial transactions in the hospitality software system.
9. Reconcile cash and check transactions and correct any discrepancies. 
10. Balance and recognize credit card transactions through the credit card processing system. 
11. Responsible for maintaining and balancing a cash drawer at the end of their shift.
12. Receive, record, and input memberships, programs, and in-house transactions into hospitality software.
13. Responsible for updating and maintaining the Nationwide YMCA Spreadsheet.
14. Maintain knowledge of all property Emergency Procedures and how to respond correctly, should one occur during any scheduled shift. Examples include fire alarms, medical incidents, and safety breaches.
15. Perform sweep of facilities periodically throughout night to ensure safety and security on campus.
16. Perform other duties as assigned by the Guest Service Manager.
17. Must be able to work overnight shifts.
18. As a 24-hour operation all staff may be asked to work weekends, evenings, or night shifts and/or holidays to serve our members, guests, and program participants.
Requirements:
· High school diploma or equivalent required, college degree preferred.
· Effective verbal and written communication skills, organizational skills, multi-tasking, attention to detail, and problem-solving abilities are essential.
· Exhibits proficiency and fundamental knowledge of Word and Excel applications.
· Accuracy in handling money and record keeping
· Basic accounting knowledge
· Professional telephone answering, and a basic knowledge of the surrounding area. 
· Ability to work independently. 
 
PHYSICAL REQUIREMENTS:
· Prolonged periods of standing.
· Must be able to lift up to 15 pounds at times.

Front Desk Night Auditor

<h3>Job Description</h3>
Job DescriptionDescription:
* PART-TIME * EVERY OTHER WEEKEND REQUIRED * FLEX SHIFT 9am-5pm/12pm-8pm * 
 
Betsy Ross Nursing &amp; Rehab Center is a 120-bed facility offering excellence in rehabilitation and skilled nursing care in a lovely homelike environment that's NEWLY RENOVATED &amp; UNDER NEW ADMININSTRATION! With a focus on rehabilitation and recovery, our skilled team of therapists and healthcare professionals assist residents in achieving optimal health and well-being. We offer residents the perfect setting to experience a tranquil and peaceful backdrop for rehabilitation. Our mission is to provide high quality care to all with respect and compassion through a team approach that focuses on personalized goals. We offer EXCELLENT Aetna Health benefits 1st of the month after hire date, along with other key benefits!
<ul>
<li>Qualified candidates must be upbeat and compassionate. Activities aides assist with performing different activities for the residents, performing one on one visits with residents. The goal is to keep the resident and family engaged and active in the environment.</li>
<li>The role of the Activity Aide is to implement programs including social but not limited to events, outings, regular recurring activities, and other recreational opportunities to meet the physical, mental, emotional and social needs and interests of the residents on the monthly Recreation Calendar</li>
<li>Activity Aide works directly with the Residents, promoting participation in individual, group or independent recreation or leisure interests, improving the quality of life for all residents.</li>
<li>Activity Aide assists in residents in becoming meaningfully engaged in variety of recreation programs designed to meet the needs, capabilities, and interests of the Residents</li>
<li>Activity Aide assists residents going to, moving about during, and returning from activities using good body mechanics and safe transfer techniques</li>
<li>Assist in orienting and coordinating the involvement of others who participate in facility activities</li>
<li>Activity Aide will carry out regular one to one activities with the Residents and record these activities in the attendance book</li>
<li>Keep ongoing and accurate progress notes and attendance records of all residents to and from activities</li>
<li>Assist with charting, flowsheet documentation, and other paperwork related to recreation therapy department</li>
<li>Is responsible for maintaining recreation equipment and supplies</li>
<li>Assume responsibility for the physical set-up and break-down of the room when assigned to an activity</li>
<li>Maintain and display art work for decorations, internal publicity, plants, and all horticulture items</li>
<li>Assist with special department projects, up to and including, but not limited to pet therapy</li>
</ul>
Requirements:
<ul>
<li>Familiarity with recreational therapy principles and practices; residents' rights; and facility's policies and procedures, preferred</li>
<li>Must have good skills in working and communicating with residents.</li>
<li>Must show energy, enthusiasm, and creativity in working with residents.</li>
<li>Previous experience with geriatric patients is a huge plus!</li>
<li>High School Diploma or Equivalent, preferred, not required.</li>
<li>Work well under pressure &amp; willing to work harmoniously with all staff</li>
<li>Sincere desire to work with the elderly, chronically ill, and handicapped</li>
<li>Possess a spirit of cooperation and enthusiasm</li>
<li>Excellent customer service skills</li>
<li>Must be able to communicate well verbally with residents, families and staff</li>
<li>Treat residents and fellow staff with respect, dignity, and compassion</li>
<li>Must be able to work every other weekend and some holidays</li>
<li>*Covid-19 vaccinations are encouraged but NOT MANDATED; we continue to offer COVID-19 vaccination based on eligibility guidance from CDC</li>
</ul>
We are an equal opportunity employer, celebrate diversity, &amp; are committed to creating an inclusive work environment for all!

Activity Aide

<h3>Job Description</h3>
Job DescriptionDescription:
Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.
 
This position may require flexible scheduling availability.
Requirements:
Job Requirements:
<ul>
<li>Check-in/Check-out hotel guests</li>
<li>Process all payments according to established hotel requirements</li>
<li>Provide information and assistance to all guests and vendors </li>
<li>Prepares all necessary reports during each shift for the management team</li>
</ul>
 
Job Qualifications:
<ul>
<li>Highly motivated team player with strong initiative and desire for achievement </li>
<li>Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary</li>
<li>Ability to work well in stressful situations</li>
<li>Readily available and approachable for all guests while providing excellent guest service</li>
</ul>
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.
 
Training:
Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
 
Team Member Wellness Program: How We Thank You For All You Bring To The Team
 
Rewarding Benefits Package:
<ul>
<li>Healthcare including Medical, Dental, and Vision Insurance </li>
<li>HSA &amp; FSA plans available! </li>
<li>Dependent care FSA</li>
<li>Identity Theft Protection Insurance Commuter benefits including transit &amp; parking </li>
<li>Pet Insurance </li>
<li>PTO and Payroll Incentives for Annual Wellness Exams</li>
<li>Employee Assistance Program </li>
<li>Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services </li>
<li>Paid Sick and Vacation Time</li>
<li>Family Leave</li>
<li>401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution</li>
</ul>
Rewarding Hard Work:
<ul>
<li>Incentive based bonus program</li>
<li>Free room nights at our hotels and employee discounts within your hotel brand</li>
<li>Discounts for friends and family within your hotel brand </li>
<li>Team Member of the Month, Quarter, and Year recognition and bonus</li>
<li>Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work </li>
<li>Career Growth through our in-house training program with a path personalized to your desired goals</li>
<li>Referral bonus program to ANY of our locations</li>
</ul>
Equal Opportunity Employer
Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

<h3>Job Description</h3>
Job DescriptionDescription:
As our Resort Lake Attendant, you will help maintain a safe, clean, and sanitary lake area while ensuring all safety equipment is present at and around the lake area at all times.
 
This position may require flexible scheduling availability.
Requirements:
Job Requirements:
<ul>
<li>Ensure all posted lake rules are being adhered to</li>
<li>Ensure safety equipment is present and in working order</li>
<li>Check the first aid kit for needed supplies on a daily basis</li>
<li>Rake beach on a daily basis</li>
<li>Check inflatables for missing, defective, or worn parts</li>
<li>Check each section of the inflatable is firm and tight</li>
<li>Check the security of anchors and attachments</li>
<li>Assist guests in and out of kayaks and peddle boards</li>
<li>Sweep the pool deck and all surrounding areas daily Pull weeds in common areas as needed</li>
</ul>
 
Job Qualifications:
<ul>
<li>Lifeguard (required)</li>
<li>Must be 18 years of age or older</li>
<li>Must have the flexibility to respond to resort needs during non-business hours</li>
<li>Ability to follow verbal and written instructions</li>
<li>Basic computer proficiency, including the ability to use email and the internet</li>
<li>Strong communication and organizational skills</li>
</ul>
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is frequently required to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.
 
Training:
Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
 
Team Member Wellness Program: How We Thank You For All You Bring To The Team
 
Rewarding Hard Work:
<ul>
<li>Referral bonus program to ANY of our locations</li>
<li>Seasonal Now &amp; Later Bonus</li>
</ul>
Equal Opportunity Employer
Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Resort Lake Attendant

<h3>Job Description</h3>
Job DescriptionDescription:
Dinosaur Orthodontics is looking for hard working individuals to join our rapidly expanding team. Our Front Desk Team Members work in our front office where they help check out patients, schedule appointments, and assist patients with financial arrangements and questions. We are looking for individuals with positive attitudes and a patient-centered mindset. Willing to train the right person for a successful career and advancement.
Benefits
<ul>
<li>Family Owned</li>
<li>Health and Vision Insurance</li>
<li>Dental Coverage</li>
<li>Bonus potential after 90 days</li>
<li>Fun, company sponsored events throughout the year!</li>
<li>401(k) and Match</li>
<li>Certified as a Great Place to Work for the last 5 years!</li>
<li>Employee Assistance Program</li>
<li>Paid Time Off</li>
<li>Free parking</li>
<li>On-the-job training</li>
</ul>
Certified a Great Place to Work for 2020, 2021, 2022, 2023 and 2024
Requirements:Requirements
<ul>
<li>Highly capable individual who is results-focused</li>
<li>Has or is currently pursuing an associates or bachelor's degree or higher in any field.</li>
<li>Highschool Diploma or GED required</li>
<li>Self-motivated and demonstrates initiative</li>
<li>Extremely hardworking and thrives in a demanding environment</li>
<li>Positive Attitude</li>
<li>Believes in a patient-centered approach to customer service in the dental environment</li>
<li>Demonstrates innovative approaches to problem-solving</li>
<li>Has experience leading others in a previous position, on a sports team, or through a club/organization</li>
<li>Takes responsibility</li>
<li>Serves with integrity</li>
<li>Positive attitude a must</li>
<li>Strong interpersonal, decision-making, and communication skill</li>
</ul>
Lalor Family Dental is an equal opportunity employer. No person is unlawfully excluded from consideration for employment because of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, transgender status, gender dysphoria, marital or family status, pregnancy, military status, veteran status, predisposing genetic characteristics or carrier status, arrest or conviction record, domestic violence victim status, or any other legally protected class or status. Furthermore, we will not tolerate any form of discrimination or harassment of our employees by co-workers, supervisors, customers, or vendors. This commitment extends to our policies on recruiting, advertising, hiring, placement, promotion, training, transfer, wages, benefits, termination and all other privileges, terms, and conditions of employment.

Front Desk at Dental Orthodontics Office

<h3>Job Description</h3>
Job DescriptionDescription:
Concierge
Introduction
Established in 1918, Guardian Service Industries is a 4th generation family-owned Janitorial, Security, Pest Control, and Engineering &amp; Operations staffing corporation. We provide a comprehensive range of essential facility management services to over 1,000 clients across various sectors, inclusive of commercial and government buildings, residential communities, schools, industrial facilities, transportation hubs, and retail outlets throughout the East Coast and New England.
 
The Role:
Most/all of the following service tasks are to be completed daily depending on your role.
 
Responsibilities and Skills:
<ul>
<li>Positively interact with residents, guests, and vendors while assisting with day-to-day requests and resolving complaints</li>
<li>Communicate with building management and other staff to ensure smooth daily operations</li>
<li>Log and keep track of both concierge and building keys for resident use or move-in/move outs</li>
<li>Maintain safety and security of the building, including monitoring security cameras, responding to emergencies and concerns promptly and efficiently, and exercising great judgement including escalating issues immediately</li>
<li>Handle package deliveries, including logging and distributing, as well as external vendor deliveries</li>
<li>Maintain accurate and complete shift logs ensuring proper "handover" for successful communication through shift changes</li>
<li>Additional requirements are dependent on each building and location</li>
<li>Upon hire, employees must successfully pass a background check</li>
</ul>
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
Guardian Service Industries is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, marital status, sexual orientation, gender identity, pregnancy, citizenship, status as a protected veteran, or status as a qualified individual with a disability, or any other characteristic protected by applicable law. Guardian Service Industries is committed to integrity, excellence, and diversity among its employees. Our company participates in E-Verify to confirm employment eligibility.
Requirements:
Qualifications, Skills, Education and Experience:
<ul>
<li>At least one year of concierge experience</li>
<li>High School Graduate or Equivalent</li>
<li>Strong organizational and interpersonal skills preferred.</li>
<li>Ability to multi-task in a fast-paced environment.</li>
<li>Neat and professional appearance</li>
<li>Remain flexible to ever changing environments and schedules</li>
<li>Ability to maintain satisfactory attendance and punctuality standard</li>
<li>Reliable and consistent transportation to and from work sites</li>
<li>Must be able to stand for 6+ hours.</li>
</ul>
Full-Time and Part-Time positions are available. All Part-Time positions have the option to turn into Full-Time based on performance.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
Guardian Service Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, marital status, sexual orientation, gender identity, pregnancy, citizenship, status as a protected veteran, or status as a qualified individual with disability, or any other characteristic protected by applicable law. Guardian Service Industries is committed to integrity, excellence, and diversity among its employees.
 
Pay: $18.00 per hour
 
Benefits:
· 401(k)
· Dental insurance
· Health insurance
· Paid time off
· Vision insurance
 
Schedule:
· 8 hour shift
· Day shift
· Monday to Friday
· Night shift
· Overtime
· Weekend availability
 
Experience:
<ul>
<li>Customer service: 1 year (Required)</li>
</ul>

Concierge in Great Neck, NY

<h3>Job Description</h3>
Job DescriptionDescription:
Job Summary
The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy
Education &amp; Experience
<ul>
<li>At least 2 to 3 years of progressive experience in a hotel or a related field is required. High School diploma or equivalent required.</li>
<li>College course work in related field helpful.</li>
<li>Previous supervisory responsibility preferred.</li>
<li>Must have a valid driver's license for the applicable state.</li>
<li>Must be able to convey information and ideas clearly.</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results.</li>
<li>Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.</li>
<li>Must maintain composure and objectivity under pressure.</li>
<li>Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.</li>
<li>Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.</li>
<li>Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co- workers and guests.</li>
<li>Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
</ul>
 
Requirements:
Job Duties &amp; Functions
<ul>
<li>Approach all encounters with guests and associates in a friendly, service oriented manner.</li>
<li> Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.</li>
<li> Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.</li>
<li> Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.</li>
<li> Maintain a friendly and warm demeanor at all times.</li>
<li> Set the standard for guest relations at the Front Desk.</li>
<li> Obtain all necessary information when taking room reservations.</li>
<li> Monitor all V.I.P. and special guest requests.</li>
<li> Review Front Office log and Trace File daily.</li>
<li> Fully comprehend and execute all relevant phases of the front desk computer system.</li>
<li> Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.</li>
<li> Be aware of all rates, packages, and promotions currently underway.</li>
<li> Be familiar with all in-house groups.</li>
<li> Be aware of all closed out and restricted dates.</li>
<li> Follow and enforce all Avion Hospitality hotel credit policies.</li>
<li> Be able to perform all duties of Front Desk Agent.</li>
<li> Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.</li>
<li> Maintain proper operation of the P.B.X. console and ensure that all Avion Hospitality standards are met.</li>
<li> Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates, be the team leader).</li>
<li> Assist the G.S.M. in ensuring that associates are following and maintaining Avion Hospitality standards (i.e., answering phones, call-backs to guests, guest request log).</li>
<li> Have knowledge of and assist in all emergency procedures as required.</li>
<li> Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.</li>
<li> Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.</li>
<li> Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other associates.</li>
<li> Ensure the maximization of room revenue through Rooms Merchandising.</li>
<li> Answer all guest inquiries in a timely and professional nature.</li>
<li> Be involved in departmental meeting, planning and execution.</li>
<li> Help maintain productivity levels at or above budgeted standards.</li>
<li> Perform any other duty as required by management.</li>
<li> Assist in training of new hires and current associates on a regular basis.</li>
<li> Attend meetings as required by management.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
 
Complexions Spa for Beauty &amp; Wellness conveniently located on Wolf Road in Albany, New York is looking for a customer service focused individual to join our Guest Services Team. Come meet the team at Complexions Spa, voted a top spa for several years by Capital Region Magazine, Saratoga Today and Times Union. At Complexions, we value our team members and strive for excellence with every guest experience. Share with us your unique talents and professionalism and in return, we will train you to be an excellent spa professional, providing you with the tools, knowledge, and intention that will help you deliver the best guest experience each and every time.
 
We are a company that recognizes, rewards and celebrates with you along the way—as you excel and grow in your talents, opportunity will follow you. The willingness to serve and the ability to deliver are the core of our company’s mantra. We are seeking passion filled, enthusiastic individuals driven by intention and guided by excellence to join our team today. We recognize that our guests have the option as to where they go for their spa and salon services and it is up to the Complexions Team to deliver exceptional guest experiences. Consider joining the Complexions Family today!
 
More specifically, our qualified Spa Coordinator :
Coordinates the spa schedule and ensures proper guest flow
Strives for sales numbers by offering additional guest opportunities, retail recommendations, future reservations, and memberships.
Ensures a positive, consistent guest experience
Works with other leads to ensure the guest experience is met
Upholds company policies and procedures
Supports the Spa Director and other department leads
Is organized and pays attention to all details affecting the guest experience; what they see, hear, taste, feel and smell
 
Complexions Perks include:
Competitive Pay and Incentive programs
Paid Vacation, Paid Holidays, Retirement Plan
Employee discounts and opportunities to enjoy services and products
Working in a beautiful spa environment
If you feel you are ready to join our award winning team, please submit your resume today!
 
Complexions Spa is an Equal Opportunity Employer and is a drug free workplace.
Job Type: full and part time positions available.
 
Hourly wage $18.00 plus bonus opportunities and benefits
 
 
Requirements:
Required experience: Retail sales experience a must with a minimum of one 1 year / Computer Skills
Full and part time positions available.

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