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<h3>Job Description</h3>
Job Description
Job Title: Certified Nursing Assistant Location: DeMay Living Center Hours Per Week: 20 hrs/week Schedule: 7am- 3pm Monday- Friday, and every other weekend SUMMARY:&nbsp; As a Certified Nursing Assistant, you will provide high quality, individualized patient care in collaboration with the nursing team.  Your ability to take initiative while always assisting and maintaining patient care will be critical in the success of the entire team.&nbsp; &nbsp;
&nbsp; &nbsp;
RESPONSIBILITIES:&nbsp;
<ul>
<li>
Patient Care &amp; Service - Provide and/or assist the resident in activities necessary as per individualized care planning; transport to and from activities as needed; provide leisure activities as needed; perform evaluation and reporting; provide resident and family with emotional support&nbsp;
</li>
</ul>
<ul>
<li>
Safety - Assist in maintaining a clean and safe resident environment&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Communication &amp; Documentation - Support families, direct them to appropriate professional staff; respond to resident requests in a timely manner; receive/give reports to team members/team leader&nbsp; &nbsp;
</li>
</ul>
REQUIRED QUALIFICATIONS:&nbsp;
<ul>
<li>
Currently certified in New York State as a Certified Nursing Assistant.&nbsp; &nbsp;
</li>
</ul>
PREFERRED QUALIFICATIONS:&nbsp;
<ul>
<li>
High School Diploma or equivalent preferred.&nbsp;
</li>
</ul>
<ul>
<li>
Strong customer service and communication skills preferred.&nbsp;
</li>
</ul>
EDUCATION:
LICENSES / CERTIFICATIONS:&nbsp;
CNA - Certified Nursing Assistant - New York State Education Department (NYSED)
PHYSICAL REQUIREMENTS:
M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. 
Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations. 
PAY RANGE:
$19.90 - $21.10
CITY:
Newark
POSTAL CODE:
14513
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer. Minority/Female/Disability/Veterans by a prospective employee and/or employee’s Physician or delegate will be considered for accommodations.

Certified Nursing Assistant

<h3>Job Description</h3>
GLC On-The-Go is seeking a LPN / LVN Long Term Care (LTC) Long Term Care for a travel job in Machias, New York.
Job Description &amp; Requirements
<ul>
<li>Specialty: Long Term Care</li>
<li>Discipline: LPN / LVN</li>
<li>Start Date: 06/16/2025</li>
<li>Duration: 8 weeks</li>
<li>40 hours per week</li>
<li>Shift: 8 hours, evenings</li>
<li>Employment Type: Travel</li>
</ul>
GLC On-The-Go Job ID #32524169. Pay package is based on 8 hour shifts and 40.0 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: LPN:LTC,14:00:00-22:30:00
About GLC On-The-Go
GLC is more than just a staffing agency – we’re your trusted partner in finding travel, local, and PRN contracts that align with your career aspirations and lifestyle.&nbsp;
 
We specialize in connecting travel nurses and allied healthcare professionals like you with opportunities in acute care, long-term care, behavioral health, and allied fields across the U.S.&nbsp;
 
Our attentive and friendly recruiters are always just a call or text away, ready to guide you at every step, ensuring you feel valued and heard.&nbsp;
 
We understand the unique needs of travel healthcare professionals, which is why we offer comprehensive benefits and 24/7 support.
 
Join GLC, where our 20+ years of experience mean we know how to help you find the assignments that turn your career goals into reality.&nbsp;
 
With us, it's not just a placement – it's your dream career made possible

Travel LPN / LVN - Long Term Care (LTC) Long Term Care

<h3>Job Description</h3>
Planet Healthcare is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Albany, New York.
Job Description &amp; Requirements
<ul>
<li>Specialty: ICU - Intensive Care Unit</li>
<li>Discipline: RN</li>
<li>Start Date: 06/23/2025</li>
<li>Duration: 13 weeks</li>
<li>36 hours per week</li>
<li>Shift: 12 hours, days</li>
<li>Employment Type: Travel</li>
</ul>
Planet Healthcare Job ID #70308958. Pay package is based on 12 hour shifts and 36 hours per week (subject to confirmation) with tax-free stipend amount to be determined.
About Planet Healthcare
Delivering Vital Healthcare Talent. Today.
Planet Healthcare is a global leader in clinical staffing because we take a candidate-first approach. We pride ourselves on a consultative method and help to create the right opportunity, at the right time, with each healthcare professional. The recruitment engine at Planet Healthcare is driven by leaders in this market, who understand the market demands and trends within your specialty. With a wide array of job opportunities and geographic diversity in our client base, we are your advocate and will work to find the best position for you. We are ready to go to work. Welcome to Planet Healthcare.
Our Methodology
Let’s face it; finding a new job can be scary. Whether you’re currently employed or in between positions, the search can feel overwhelming. If you’re looking for support, guidance and an upper-hand on the competition, you’ve come to the right place. We know that not every job, company or commute is right for everyone, so Planet Healthcare recruiters are trained to not only discuss our open job orders, but to find out about your search and take a proactive approach to the market. Our recruiters are experts in this industry and we are your advocate and partner during your job search. We look forward to working with you soon.
CLEVELAND | CHICAGO | RALEIGH | BOSTON | PHOENIX

Benefits
<ul>
<li>Medical benefits</li>
<li>Vision benefits</li>
<li>Dental benefits</li>
<li>401k retirement plan</li>
<li>Weekly pay</li>
<li>Referral bonus</li>
</ul>

Travel ICU Registered Nurse (Epic)

<h3>Job Description</h3>
American Medical Staffing is seeking a travel Registered Respiratory Therapist for a travel job in Ogdensburg, New York.
Job Description &amp; Requirements
<ul>
<li>Specialty: Registered Respiratory Therapist</li>
<li>Discipline: Allied Health Professional</li>
<li>Start Date: 06/23/2025</li>
<li>Duration: 13 weeks</li>
<li>36 hours per week</li>
<li>Shift: 12 hours, days</li>
<li>Employment Type: Travel</li>
</ul>
American Medical Staffing (AMS) is currently seeking a RRT – RESP for a Hospital contract assignment.
Location: Ogdensburg, New York Setting: Hospital Pay: Competitive, negotiable, with weekly pay Schedule: 12-Hour Days, 07:00:00-19:00:00, 12.00-3 Contract Length: 91 Candidate Type: Local or Travel
Requirements: Qualified applicants MUST have at least years of experience in the RESP specialty, have a valid RRT license, and be willing to obtain New York or Compact licensure.
Job Overview 
As a clinician in the hospital setting, you will play a crucial role in delivering specialized care to patients across a variety of acute and subacute units. You will work closely with a multidisciplinary team of healthcare professionals to provide comprehensive and compassionate care. Responsibilities include monitoring patient conditions, administering treatments, documenting outcomes, and advocating for the best possible patient experience. Your expertise will help support recovery, safety, and continuity of care.
Why Choose American Medical Staffing?
<ul>
<li>
Day-One Benefits: Medical, dental, and vision plans with no waiting period.
</li>
</ul>
<ul>
<li>
Wellness PTO: Build 1 or 2 weeks of paid time off into your contract.
</li>
</ul>
<ul>
<li>
Hotel Discounts: Save up to 60% on hotel bookings with access to 700,000+ discounted properties.
</li>
</ul>
<ul>
<li>
Loyalty Program: Earn financial incentives automatically based on hours worked and assignment type.
</li>
</ul>
<ul>
<li>
Referral Program: $500 for you and $500 for each referral after 450 hours—no limits.
</li>
</ul>
<ul>
<li>
Working Advantage: Access exclusive discounts on retail, entertainment, and travel.
</li>
</ul>
<ul>
<li>
Scrub Discount: 20% off all scrubs through our customized AMS store.
</li>
</ul>
<ul>
<li>
Retirement Plans: 401(k) options to help you plan for the future.
</li>
</ul>
<ul>
<li>
Compliance &amp; Credentialing Support: Let us handle the logistics so you can focus on patient care.
</li>
</ul>
Apply now to take the next step in your journey. 
Equal Opportunity Employer: American Medical Staffing is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, or any other non-merit factor. 
American Medical Staffing Job ID #74921. Pay package is based on 12 hour shifts and 36.0 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: RRT:RESP,07:00:00-19:00:00
About American Medical Staffing
American Medical Staffing is a staffing agency headquartered in Baltimore, MD. Our goal is to CREATE an extraordinary experience for our health care professionals. Our roots are nurse owned and operated so we know what clinicians want - lots of options, a smooth and informed placement process, competitive and accurate pay, great customer service and responsiveness to requests, and advocacy when there is an issue. When AMS was founded in 2001, we started our company with a mission to be a better agency than our competitors. We have always put a heavy emphasis into what is best for our employees, not necessarily just our clients or our company. You are not an expense as you may be to a hospital; you are an asset. We take employee advocacy seriously; you are not just a number to us. The end result is that you don`t work for us; we work for you. Since starting in Baltimore, MD, we continue to grow throughout the country. Check out our industry leading reviews on Google and Indeed to see how much our clinicians enjoy working with us!
 
·&nbsp;Benefits:
AMS offers an array of benefits for any employee working 30 hours or more! Those eligible employees who choose to participate will pay the premiums with deductions from their pre-tax earnings.
We offer a complete benefits package including&nbsp;Health Insurance, 401K with up to 2% match, Life, Vision, and Dental.
From health and wellness support, financial or legal needs, or help with life's everyday challenges, our Employee Assistance Program provides you with resources, services and discounts to help you manage your unique concerns and save time, energy and money.
We also offer additional Employee Perks that you can enjoy as an AMS employee:
<ul>
<li>Scrubin&nbsp;– Uniform Discounts</li>
<li>Working Advantage&nbsp;– unlimited access to thousands of exclusive discounts and special offers nationwide for theme parks, shows, tours, attractions, sports, concerts, hotels, rental cars, retail gift cards, movie tickets and much more</li>
<li>Hotel Engine&nbsp;-&nbsp;Save up to 60% when booking hotel rooms, with access to more than 700,000 deeply discounted hotels worldwide.</li>
<li>Discounted Pet Insurance</li>
<li>Wellness Program, including fitness, nutrition and financial wellness</li>
<li>Betterhelp&nbsp;-&nbsp;1 month of free therapy, followed by a discounted rate for our Healthcare Professionals and their family members.</li>
<li>Win Win Referral Bonus&nbsp;- $500 for you, and $500 for them!</li>
</ul>
Benefits
<ul>
<li>401k retirement plan</li>
<li>Life insurance</li>
<li>Medical benefits</li>
<li>Dental benefits</li>
<li>Vision benefits</li>
</ul>

Travel Registered Respiratory Therapist

<h3>Job Description</h3>
Job Info
<ul>
<li>Job Location: Holly Springs, MS</li>
<li>Route Type: Regional</li>
<li>Equipment: Dry Van</li>
<li>Transmission Type: Automatic</li>
</ul>
 
Job Requirements
<ul>
<li>CDL Class: CDL A</li>
<li>Experience: 0+ (includes CDL students)</li>
</ul>
 
Additional Information
CDL-A COMPANY TRUCK DRIVERS, WE HAVE WHAT MATTERS MOST TO YOU!
<ul>
<li>WEEKLY HOME TIME</li>
<li>TOP PAY and INDUSTRY LEADING BENEFITS</li>
<li>QUALITY EQUIPMENT</li>
<li>EXCELLENT COMPANY CULTURE</li>
</ul>
CDL-A truck drivers choose to drive for Ascend because we have our priorities straight and we are people-obsessed! At Ascend, we focus on what drives you, not only in your career, but outside of work with your families, hobbies, dreams, and commitments.
We support CDL-A company truck drivers by offering top pay for everything from mileage to holidays, unique industry-leading benefits, and the best equipment available.
Our intent, as One Team, is for Ascend to be the most reliable, predictable, and trusted partner to our CDL-A company truck drivers. We’re moved by your success and relentlessly committed to making sure your voice is heard. Our mission is to foster a work culture that rewards and retains excellent drivers through safety, integrity, trust, teamwork, and fun!
We’re committed to what drives your success as a CDL-A truck driver at Ascend! 
PAY
<ul>
<li>Weekly avg pay $1300 per week (5.5 days out)</li>
<li>The longer you’re out the more you earn!</li>
<li>1 Day Orientation</li>
<li>Per diem pay program with $0.09 per diem and ZERO admin fees!</li>
</ul>
We keep you moving…but just in case, we take care of you!
<ul>
<li>7 Paid Holidays - $150.00 per day (PAID same as office staff!)</li>
<li>Excellent Accessorial Pay:
<ul>
<li>$150 Breakdown Pay</li>
<li>$20 per hour Detention Pay</li>
<li>Up to $150.00 Layover Pay</li>
</ul>
</li>
<li>Bonus paid for Clean DOT Inspection</li>
<li>Additional monthly incentives on top of your base pay!</li>
</ul>
HOME TIME
<ul>
<li>Out 5.5 days and home for 34-hour restart</li>
<li>No NY or West Coast driving</li>
</ul>
RESPECT
<ul>
<li>Quality equipment you can take pride in driving - New tractors and trailers coming in!</li>
<li>Industry leading insurance coverage for you and your family: life, medical, dental, vision, pharmacy, disability + more types of coverage that you don’t even know you need!</li>
<li>100% No-Touch Freight</li>
<li>Experienced dispatchers and dedicated Driver Retention Team</li>
<li>Rider and Pet Program</li>
<li>401k</li>
<li>Workhound partnership that gives drivers the opportunity to provide feedback that we will listen to!</li>
<li>Lease Purchase opportunites available</li>
</ul>
CDL-A truck driver requirements: 
<ul>
<li>At least 21 years of age</li>
<li>Valid CDL-A</li>
<li>At least 6 months over the road experience</li>
<li>No more than 2 preventable accident in the most recent 3 year driving period.</li>
<li>Must be able to fulfill duties that require repetitive bending and reaching, etc. throughout each shift.</li>
<li>Must be able to meet and pass all medical/DOT requirements</li>
</ul>
 
About the Company
CDL-A truck drivers choose to drive for Ascend because we have our priorities straight and we are people obsessed! At Ascend, we focus on what drives you, not only in your career, but outside of work with your families, hobbies, dreams, and commitments. We support CDL-A company truck drivers by offering top pay for everything from mileage to holidays, more nights in your own bed, unique industry-leading benefits, and the best equipment available.\nOur intent, as One Team, is for Ascend to be the most reliable, predictable, and trusted partner to our CDL-A company truck drivers. We’re moved by your success and relentlessly committed to making sure your voice is heard. Our mission is to foster a work culture that rewards and retains excellent drivers through safety, integrity, trust, teamwork, and fun!

CDL-A Company Truck Driver

<h3>Job Description</h3>
Job Description
JOB SUMMARY:
Under the general supervision of the Team Leader/Program Supervisor or designee, Peer Specialists serve as role models, educate recipients about self-help techniques and self-help group processes, teach effective coping strategies based on personal experience, teach symptom management skills, assist in clarifying rehabilitation and recovery goals and assist in the development of community support systems and networks. The Peer Specialist assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits recipients' residences or apartments to provide counsel and assistance and to help the recipients, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. The Peer Specialist assists service recipients through supportive counseling to participate as fully as possible in the life of the community with the intent of achieving individual goals that foster personal growth and the highest level of independence possible and desired.
ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.)
<ol>
<li>Travels to/visits recipients' residences to provide supportive services on a schedule established by the program. Counsels recipients regarding plans for meeting service needs and aids the recipients to mobilize inner capabilities and environmental resources to attain goals.</li>
<li> Educates recipients about self-help techniques and self-help group processes</li>
<li>Teaches recipients effective coping strategies based on personal experience</li>
<li>Teaches symptom management skills</li>
<li> Assists in clarifying rehabilitation and recovery goals.</li>
<li>Assists in maintaining up-to-date, accurate individual case records on each assigned recipient.</li>
<li>Assists in obtaining and developing resource information for recipients in all aspects of their care; disseminates this information to recipients in a manner that is clear and understandable.</li>
<li> Assist the recipient in meeting service plan goals.</li>
<li> Helps facilitate individualized services to the recipient that meet the diverse needs of the recipient and focus on the discharge-planning goal.</li>
<li> Explains the types of clinical services, and ICL programs available to recipients; helps instruct the recipient in daily living skills, socialization skill enhancement and conflict resolution.</li>
<li>Performs crisis assessment and nonverbal and verbal crisis intervention.</li>
<li>Assists in referring recipients to community resources and other organizations. Accompanies recipients on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the recipient.</li>
<li>Advocates on behalf of recipient with outside service providers and within ICL.</li>
<li>Assists resident/recipient in finding and getting into vocational training or other training opportunities, and works with other team members in addressing the needs of recipients</li>
<li>Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for recipients and files missing person reports on recipients not accounted for in accordance with ICL policy and procedure.</li>
<li>Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis.</li>
<li>Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities. Complies with agency infection control policies.</li>
<li>Other job-related duties that may be assigned.</li>
</ol>
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:
<ul>
<li>Ability to work with recipients/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences.</li>
<li>Ability to serve as a role model to residents/recipients.</li>
<li>Ability to complete written forms and reports in an accurate and timely manner.</li>
<li>Ability to communicate effectively with staff, recipients/residents, families, and the public.</li>
<li>Ability to prepare accurate and timely documentation, reports and other written material as assigned.</li>
<li>Ability to secure the cooperation of and work effectively with others.</li>
<li>Ability to work independently, and to conform to all applicable safety and accountability measures</li>
<li>Knowledge of how disabilities can adversely affect functioning and ways to cope with or overcome such effects</li>
<li>Ability to read and write at least at a 12th grade level and to follow written and oral instructions.</li>
<li>Ability to accompany or transport residents (some assignments may require possession of a valid driver's license).</li>
<li>Ability to be empathetic and supportive to residents instructing, demonstrating, modeling, and encouraging appropriate behavior and skills </li>
</ul>
QUALIFICATIONS AND EXPERIENCE:
<ul>
<li>Completion of an internship or comparable training in peer advocacy; experience in providing advocacy services to people who are mentally ill and/or homeless.</li>
<li>Past or current recipient of mental health, substance services or homeless services preferred.</li>
</ul>

Peer Specialist-55531501

<h3>Job Description</h3>
Job Description
Assistant Front Office Manager
SUMMARY:
To assist guests efficiently, courteously and professionally in Guest Service related functions. To maintain high standards of service, and hospitality. To perform assigned tasks such as scheduling, and ensuring that all Guest Service Agents are maintaining high levels of customer service. 
 
RESPONSIBILITIES:
<ul>
<li>Provide the highest quality of service to the customer at all times. </li>
<li>Check guests in and out efficiently and in a friendly manner.</li>
<li>Handle guest mail and messages per established procedures.</li>
<li>Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies. </li>
<li>Take reservation requests efficiently.</li>
<li>Answer switchboard in accordance with standards of proper telephone etiquette. </li>
<li>Block rooms and handles special requests.</li>
<li>Monitor room availability and offer AGM and GM assistance in yield management and restrictions. </li>
<li>Handle safe deposits by guests per established procedures.</li>
<li>Keep lobby and desk area clean and presentable.</li>
<li>Have a thorough knowledge of emergency and security procedures. </li>
<li>Offer and properly handle requests for wake up calls.</li>
<li>Know how to clean guestrooms to standards.</li>
<li>Clean back office area as requested by management. </li>
<li>Open and close shift, make cash drops.</li>
<li>Ensure all credit cards, cash and change funds are balanced throughout each shift. </li>
<li>Inform management of any guests or systems related complaints or problems.</li>
<li>Communicate with incoming staff and management by logging pertinent information in the pass on log. </li>
<li>Keep maintenance informed of all maintenance needs.</li>
<li>Pass on guest lost and found inquiries to management or Guest Room Supervisor.</li>
<li>Must wear proper uniform and nametag at all times in accordance with the Standards of Appearance.</li>
<li>Prepare daily deposits, comparing deposited monies to funds reported at desk, and follow up on any discrepancies. </li>
<li>Complete weekly front desk scheduling based on forecasted occupancy.</li>
<li>Must be able to answer questions that GSRs may have.</li>
<li>Must be able to cover any call-off shift as per proper chain of command. </li>
<li>Each associate will be required to follow the rules as found in the M&amp;R Employee Handbook </li>
<li>Perform other duties as assigned by management, of which employee is capable of performing.</li>
</ul>

Assistant Front Office Manager- SpringHill Suites Times Square

<h3>Job Description</h3>
Job Description
We are looking for a highly motivated and customer-focused Customer Support Associate to join our retail team. In this Customer Support Associate role, you will be the face of our brand, fostering strong customer relationships and offering tailored wireless solutions to meet each individual’s needs in a retail setting. As a Customer Support Associate, you will play a key role in enhancing the customer experience and driving sales in a fast-paced retail environment.
Customer Support Associate Responsibilities:
<ul>
<li>Engage with customers to understand their unique wireless needs, providing customized solutions and expert recommendations.</li>
<li>Offer guidance on a range of wireless services, ensuring customers make informed and confident decisions.</li>
<li>Drive new customer acquisition by meeting and surpassing sales targets, contributing to the overall success of the retail team.</li>
<li>Educate customers on the latest promotions, special offers, and new product launches to maximize sales opportunities.</li>
<li>Resolve customer issues with professionalism and efficiency, ensuring a seamless shopping experience and customer satisfaction.</li>
<li>Stay current on industry trends, product updates, and new service offerings, so you can provide the most accurate and timely information.</li>
<li>Collaborate with team members to maintain a consistent, high-quality customer experience and achieve team goals.</li>
<li>Accurately track customer interactions, sales activities, and transactions, providing regular performance updates to management.</li>
</ul>
Customer Support Associate Qualifications:
<ul>
<li>Previous experience in retail sales, customer service, or a similar field is a plus.</li>
<li>Strong communication skills, with the ability to establish rapport and connect with customers.</li>
<li>Demonstrated sales skills, with a proven ability to meet and exceed targets.</li>
<li>Problem-solving abilities and the capability to handle customer inquiries effectively.</li>
<li>A genuine passion for delivering exceptional service and helping customers find the right solutions.</li>
<li>Excellent time management skills, with the ability to juggle multiple tasks and keep organized customer accounts.</li>
<li>Adaptability and flexibility in responding to changing customer needs and evolving sales strategies.</li>
</ul>

Customer Support Associate

<h3>Job Description</h3>
Job DescriptionYour Future Role:
As a Customer Support Specialist, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.
This is a hybrid role with 3 in-office days per week — Monday, Tuesday, and Thursday — in either our San Francisco or New York office. We’ve found that some of our best ideas (and best laughs) happen when we’re together in person, so we prioritize time in the office for team connection, collaboration, and momentum. You’re always welcome to come in more often if that’s your style — the office is here for you. The rest of the week is flexible—&nbsp; work from wherever you do your best work!
What You'll Help Build:
<ul>
<li>
Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
</li>
<li>
Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
</li>
<li>
Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
</li>
<li>
Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
</li>
<li>
Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.
</li>
</ul>
What You'll Need:
<ul>
<li>
Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
</li>
<li>
Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
</li>
<li>
Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
</li>
<li>
Experience in the construction, payroll, benefits, or software industries is a plus!
</li>
</ul>
Interview Process:
Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Miter and will provide ample information for you to assess if Miter is the right fit for you. The general interview process at Miter will consist of the following steps:
<ul>
<li>
Recruiter Screen 
</li>
<li>
Written Assignment Submission
</li>
<li>
Hiring Manager Interview
</li>
<li>
Technical Domain Exercise
</li>
<li>
Miter Values Interview
</li>
</ul>
The Extras That Matter:
<ul>
<li>
Competitive Compensation: We ensure we offer competitive market salaries and commission. 
</li>
<li>
Medical Insurance: Comprehensive medical plans to suit you and your family’s needs.
</li>
<li>
Dental &amp; Vision Insurance: Coverage for all your dental and vision needs.
</li>
<li>
401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
</li>
<li>
Flexible Spending Accounts (FSA): Ability to contribute to an FSA for your medical and dependent care needs
</li>
<li>
Stock Options: Be a part of our success with equity in the company!
</li>
</ul>
<ul>
<li>
Unlimited PTO: Take the time you need to recharge and be your best self.
</li>
<li>
Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
</li>
<li>
Remote WFH Stipend: $300 work-from-home stipend for our remote employees who don’t live near an office.
</li>
</ul>
Community and Culture:
<ul>
<li>
Team Events: Bi-annual company-wide offsites, team offsites, and monthly team-building activities to help us connect as a team.
</li>
<li>
Celebrations: Recognizing birthdays, work anniversaries, and milestones with personalized surprises.
</li>
</ul>
Perks and Extras:
<ul>
<li>
Office Perks: If you’re in-office, enjoy free snacks, coffee, and a collaborative space.
</li>
<li>
Commuter Benefits: Pre-tax options for transit and parking expenses.
</li>
</ul>
 Equal Opportunity:
Miter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Compensation Range: $60K - $90K

Customer Support Specialist

<h3>Job Description</h3>
Job Description
We are proud to be recognized as one of the leading customer acquisition firms in the Brooklyn area, known for our exceptional commitment to direct customer engagement. Our dedication to delivering personalized, results-driven service sets us apart in a competitive market.
Our Entry Level Retail Customer Service Representative will work in an environment that is centered on being a part of a team and being included in a family atmosphere. We bring together diverse individuals who have an array of expertise, skills, and potential to help us create progressive promotional sales solutions for our clients. SH Solutions is looking for key individuals to provide customer service and promotional sales knowledge to our client base.
We provide our Representatives with:
<ul>
<li>Comprehensive One on One Training by a National Sales Manager</li>
<li>Travel opportunities</li>
<li>Opportunity For Community and Charity Involvement</li>
<li>Flexible Scheduling</li>
<li>Numerous Advancement Opportunities</li>
</ul>
REQUIRMENTS:&nbsp;
ALL APPLICANTS MUST BE LOCAL. &amp; AVAILABLE IMMEDIATELY&nbsp;
AND POSSESS THE FOLLOWING QUALITIES:
<ul>
<li>FULL-TIME AVAILABILITY</li>
<li>TEAM PLAYER</li>
<li>GREAT COMMUNICATION SKILLS</li>
<li>ABILITY TO EXCEL IN UNSUPERVISED SOLO ASSIGNMENTS AND WELL AS TEAM ASSIGNMENTS AND PROJECTS</li>
<li>COMFORTABLE WITH SALES</li>
<li>ENERGETIC PERSONALITY</li>
<li>DEGREE IS NOT NECESSARY: AMBITION, LOYALTY, AND MOTIVATION IS.</li>
</ul>

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