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<h3>Job Description</h3>
Job DescriptionSalary: upto $75/hr 
JOB DESCRIPTION
The Solution Architect is responsible for designing, implementing, and maintaining software solutions that meet the needs of stakeholders. This role requires strong technical, problem-solving, and communication skills, as well as the ability to work collaboratively with other team members.
RESPONSIBILITIES:
<ul>
<li>Develop and maintain the overall technical architecture and design for software solutions, including applications, databases, and infrastructure.</li>
<li>Analyze business requirements and develop technical solutions that meet stakeholder needs.</li>
<li>Define and document technical specifications, including requirements, architecture diagrams, and system integrations.</li>
<li>Ensure that technical solutions are aligned with business goals and objectives, and meet security, scalability, and performance requirements.</li>
<li>Collaborate with project managers, developers, and other stakeholders to ensure solutions are feasible, scalable, and aligned with technical and business requirements.</li>
<li>Conduct technical reviews and code audits to ensure code quality and consistency across projects.</li>
<li>Develop and maintain documentation for software solutions, including architecture diagrams, technical specifications, and system documentation.</li>
<li>Stay up-to-date with the latest trends and best practices in software development and continuously improve architecture processes and methodologies.</li>
<li>Participate in software development life cycle (SDLC) activities, including requirement gathering, design, development, testing, deployment, and maintenance.</li>
<li>Provide technical support for software solutions, including troubleshooting and problem resolution.</li>
</ul>
MANDATORY SKILLS/EXPERIENCE
Note: Candidates who do not have the mandatory skills will not be considered
<ul>
<li>Bachelor's or Master's degree in computer science, software engineering, or a related field.</li>
<li>At least 5-7 years of experience in Vital Records Systems, software development, with a focus on software architecture and design.</li>
<li>Strong technical skills, with experience in one or more programming languages such as C#, Java, Python, C++, or JavaScript.</li>
<li>Knowledge of software development methodologies, including Agile, Scrum, or Waterfall.</li>
<li>Experience with software development tools, such as version control systems (Git, SVN), build tools (Maven, Gradle), and testing frameworks (JUnit, TestNG).</li>
<li>Understanding of cloud computing technologies, such as AWS, Azure, or Google Cloud.</li>
<li>Strong problem-solving and analytical skills, with the ability to analyze complex data and identify trends and opportunities.</li>
<li>Excellent communication skills, with the ability to communicate effectively with technical and non-technical stakeholders.</li>
<li>Ability to work collaboratively in a team environment and adapt to changing requirements and priorities.</li>
<li>Understanding of enterprise application integration (EAI) and service-oriented architecture (SOA).</li>
<li>Experience with system integration and API design.</li>
<li>Understanding of data modeling and database design.</li>
</ul>
 
If you are interested in getting more information about this opportunity, please contact Irina Rozenberg <a href="mailto:Recruiting@arielpartners.com" target="_blank">Recruiting@arielpartners.com</a>at your earliest convenience.
 
At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals. Our vision is to be recognized by our stakeholders as an elite provider of IT solutions, so when they have their biggest challenges were on their short list. Were looking for team members who share our values of:Integrityto do the right thing even when it hurts;Commitmentto the long term success and happiness of our customers, our people, and our partners;Courageto take on difficult challenges, accept new ideas, and accept incremental failure; and the constant pursuit ofExcellence. Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws.
 remote work

Solution Architect

<h3>Job Description</h3>
Job DescriptionSalary: $90 $110/hr 
SCOPE OF SERVICES
The scope of this project is to develop a secure, internal-facing, web-based portal that will provide HESC staff with a consolidated view of financial aid applications to make application processing more efficient. This includes reviewing, updating, and verifying information using supporting documentation and data from multiple data sources; where possible, streamline and automate processes to help make eligibility determination and reporting easier. External-facing features such as student/applicant or college portal are excluded from the scope of this project.
 
JOB DESCRIPTION
We are seeking a Front-End Engineer / UX Developer to lead the design and implementation of a modern, accessible, and user-centered interface for a high-impact public-sector portal. This role focuses on building responsive, standards-compliant web interfaces using leading front-end frameworks and design systems aligned with HESCs official Style Guide (Appendix 3).
The ideal candidate is experienced in responsive web design (RWD) and passionate about accessibility, ensuring compliance with WCAG 2.2 AA standards (as required in Section 3.2). You will collaborate closely with the User Research Lead to integrate feedback, prototypes, and usability findings into production-ready code that integrates seamlessly with back-end systems (including .NET).
 
RESPONSIBILITIES:
<ul>
<li>Develop modern, responsive web interfaces using React, Angular, or similar frameworks.</li>
<li>Ensure all UI elements comply with WCAG 2.2 AA accessibility standards and support inclusive design principles.</li>
<li>Translate design prototypes and user research insights into functional, production-ready front-end components.</li>
<li>Collaborate with UX researchers and designers to refine interface behavior, layout, and styling in alignment with HESCs Style Guide.</li>
<li>Implement and maintain high-quality code using front-end build tools, linting, and unit testing to ensure zero-error output.</li>
<li>Integrate front-end components with .NET-based backend systems and RESTful APIs.</li>
<li>Participate in Agile ceremonies, including sprint planning, standups, and retrospectives, and support iterative delivery cycles.</li>
</ul>
 
MANDATORY SKILLS/EXPERIENCE 
Note: Candidates who do not have the mandatory skills will not be considered
<ul>
<li>5+ years of front-end development experience (e.g., JavaScript, React, or Angular).</li>
<li>Expertise in responsive design and accessibility (WCAG 2.2 AA compliance).</li>
<li>Experience with Agile development and prototyping tools (e.g., Figma, Adobe XD).</li>
<li>Familiarity with .NET front-end integration and linting tools for zero-error code.</li>
</ul>
DESIRABLE SKILLS
<ul>
<li>Experience developing accessible UIs for public-sector or higher education platforms.</li>
<li>Knowledge of Section 508 compliance and user testing for assistive technologies.</li>
<li>Familiarity with CSS pre-processors (e.g., SASS/SCSS) and design system libraries (e.g., Material, Bootstrap).</li>
<li>Understanding of performance optimization techniques and browser compatibility testing.</li>
</ul>
 
If you are interested in getting more information about this opportunity, please contact Irina Rozenberg <a href="mailto:Recruiting@arielpartners.com" target="_blank">Recruiting@arielpartners.com</a>at your earliest convenience.
 
At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals. Our vision is to be recognized by our stakeholders as an elite provider of IT solutions, so when they have their biggest challenges were on their short list. Were looking for team members who share our values of:Integrityto do the right thing even when it hurts;Commitmentto the long term success and happiness of our customers, our people, and our partners;Courageto take on difficult challenges, accept new ideas, and accept incremental failure; and the constant pursuit ofExcellence. Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws.
 remote work

Front-End Engineer / UX Developer

<h3>Job Description</h3>
Job DescriptionSalary: $80,000 to $100,000 
The Arc Companies
We are seeking a highly motivated and detail-orientedData Analyst and IT Administrator for the Arc Companies real estate, venture and family office activities. Arc is an entrepreneur led firm where bright, creative thinkers have joined together to do venture capital, opportunistic real estate, and portfolio investing. We foster learning from each other and growing personally and professionally. 
Join the Team!
Our new team member will use you will be responsible for interpreting data, analyzing results, and providing actionable insights to drive informed decision-making for all of our teams. In addition, you will work with our outside technology support vendors to manage our on-site and cloud based technology resources.
The Role
This role will primarily focus on:
<ul>
<li>Perform exploratory data analysis to uncover trends, patterns, and anomalies</li>
<li>Serving as internal subject matter expert in the areas of tech, knowledge, and information systems</li>
<li>Apply statistical and analytical techniques to derive insights from complex datasets</li>
<li>Conduct hypothesis testing and predictive modeling to support business objectives </li>
<li>Create visually appealing and interactive dashboards, reports, and presentations</li>
<li>Collaborate with cross-functional teams to design and deliver actionable insights</li>
<li>Communicate findings and recommendations to stakeholders using data visualization tools</li>
<li>Analyze business processes and operations to identify opportunities for improvement</li>
<li>Collaborate with external managed service provider to perform day to day technology support related to software, hardware and cloud based services </li>
</ul>
Relevant Skills, Qualifications and Experience Desirable
<ul>
<li>Data science, library science, information systems, information technology, or similar certification or degree</li>
<li>2+ years of directly relevant experience</li>
<li>Knowledge of Microsoft SharePoint would be a plus</li>
<li>Strong project management skills</li>
<li>Excellent computer skills, including Excel and other Microsoft Office apps</li>
</ul>
Compensation
Range: $80,000 to $100,000 annually, commensurate with knowledge, skills and experience.
Location:New York, NY 10017
 
We are an equal opportunity employer
Our team members reflect that we are an equal opportunity organization and always have been. The below is brought to you by our regulatory sponsors. We are, in fact, serious about it.
 
Arc is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. Arc provides reasonable accommodation to employees and applicants for employment who have disabilities. You may request a reasonable accommodation, in writing, by reaching out to our Human Resources department at: The Arc Companies, Human Resources, 655 Third Avenue, 28th Floor, New York, NY 10017.

Data Analyst and IT Administrator

<h3>Job Description</h3>
Job DescriptionSalary: $140-170K 
cb20 is the Capital Regions solution provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.We are an organization that puts Customers first, acts with Integrity, embraces innovation and values Self-Development and Contribution to our community. We partner with the worlds leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.
 
Position requires applicant to be on-site/hybrid in our office located in Saratoga Springs, NY
 
Summary
 
Reporting directly to the VP of Managed Services, the Sales Engineers provides three primary functions:
 
<ol>
<li>To assist Sales Executives in helping customers determine the best technology solutions to meet their desired business outcomes and architecting associated solutions;</li>
<li>Assist with enterprise networking project oversight related to architected solutions and pre-sales activity</li>
<li>To provide technical guidance to the VP of Strategic Partners around company technology strategy with our OEM and business partners.</li>
</ol>
 
Duties and Responsibilities
 
<ul>
<li>Serve as a technology adviser to both prospective customers and representatives of currently assigned client accounts. Display a strong commitment to developing and maintaining long-term customer relationships.</li>
</ul>
 
<ul>
<li>Ability to understand customer requirements, determine the best solutions and effectively communicate the value proposition of those solutions are critical skills.</li>
</ul>
 
<ul>
<li>Ability to develop high level architectural designs for customers, and oversee the technical implementation of created designs.</li>
</ul>
 
<ul>
<li>Must be a subject matter expert with specialized technology experience in network solutions, including but not limited to campus route/switch, data center and core networking, edge networking such as firewalling, SD-WAN, BGP, WLAN design. Must work within a defined sales territory, respond to customer requests for proposals, develop designs and bills of materials for cost-effective solutions, and provide shoulder-to-shoulder knowledge transfer or training to implementation teams bringing the technology solutions online.</li>
</ul>
 
<ul>
<li>Must be well-versed in the selling company's portfolio of products and services and keep up with new technologies entering the market, including ongoing certification achievement as assigned by the company.</li>
</ul>
 
<ul>
<li>Organized and display excellent time management skills.</li>
</ul>
 
<ul>
<li>Effective communicator from both verbal and written standpoints, as well as through active listening.</li>
</ul>
 
<ul>
<li>The Sales Engineer will have working relationships with all levels of our customers, from technicians to senior management. Strong presentation skills are a must. Must be able to adjust presentation materials as needed to provide the type and depth of information required for each recipient.</li>
</ul>
 
Qualifications Requirements/Job Specifications
 
Education: BAin computer science, network engineering or information security. CCIE or alternate-manufacture equivalent certification obtainment. 20+ years experience in the field of IT, with at least 5+ years demonstrated experience working with multiple enterprise level organizations in a Network Architect capacity.
 
Standards: Ability to follow standards as outlined in the cb20 Company Manual.
 
Skills: Superior organizational skills and a high attention to detail, excellent communication skills, strongly proficient in MS Office Suite
 
Working time: 40 hours/week. All other times as defined by the demands of the department.
 
Travel: 25%-50% local travel with occasional long-distance travel as required by opportunities.
 
Lifting: Typically, no lifting in excess of 25 lbs.

Enterprise Network Architect, Pre-Sales

<h3>Job Description</h3>
Job DescriptionSalary: $105-125K 
cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.We partner with the worlds leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.
 
Summary
As the Manager, Support Center, you will be responsible for the overall management of cb20s IT Help Desk responsible for supporting a wide array of Managed and non-managed customers. This individuals' principal goals are to ensure that IT solutions and methodologies allow for effective and efficient support and management of the information technology that supports our clients. This position will also be responsible for the process creation, management, and ownership of the day-to-day support of our managed services customers. The Manager, Support Center will coordinate the service delivery team to ensure policies and plans are implemented to achieve policy objectives with an extremely high level of customer service. The ability to exhibit moderate technical understanding and technical experience in one of the following roles is required: Help Desk technician/engineering, project engineer, systems administrator.
 
Duties and Responsibilities
 
<ul>
<li>Responsible for overseeing maintaining and sustaining productive relationships with managed services customers.</li>
</ul>
<ul>
<li>Responsible for the overall delivery of managed services offerings to our customer base including attaining all SLA levels and driving an elevated customer experience.</li>
</ul>
<ul>
<li>Buildout of support organization to achieve business unit revenue and profitability goals, including appropriate resource distribution levels across support tiers.</li>
</ul>
<ul>
<li>Technical experience to interact competently with customers, evaluate quality of team member issue resolution suggestions and assess productivity tools for use by the team.</li>
</ul>
<ul>
<li>Development of customer support team training plans to ensure competency in supported technologies</li>
</ul>
<ul>
<li>Oversees both the onsite and remote support of managed services customers.</li>
</ul>
<ul>
<li>Delivers high quality and timely responses to all support interactions.</li>
</ul>
<ul>
<li>Communicates during large scale IT outages for managed customers.</li>
</ul>
<ul>
<li>Work with other team leaders to evaluate incremental services offerings and technology solutions required to deliver those solutions.</li>
</ul>
<ul>
<li>Oversees the cybersecurity posture of organizations which includes patching, backups, and cybersecurity best practices.</li>
</ul>
<ul>
<li>Measures and reports on all Service Level requirements and KPIs of the team.</li>
</ul>
<ul>
<li>Involvement in license procurement in support of the service delivery team.</li>
</ul>
<ul>
<li>Documents and enforces all IT policies and procedures for the Support Team.</li>
</ul>
<ul>
<li>Ensure incident, change, and problem management policies and procedures are followed.</li>
</ul>
<ul>
<li>Customer support tools development</li>
</ul>
<ul>
<li>Other duties and responsibilities as assigned.</li>
</ul>
 
Qualifications Requirements/Job Specifications
 
<ul>
<li>5+ years experience managing managed services delivery team.</li>
</ul>
<ul>
<li>Demonstrated success scaling a managed services delivery team through significant growth. </li>
</ul>
<ul>
<li>Good understanding and strong technical knowledge of current network and client operating systems, hardware, protocols, and standards, including Windows OS, cloud platforms such as O365 and Azure.</li>
</ul>
<ul>
<li>Demonstrated experience in managing staff and budgeting.</li>
</ul>
<ul>
<li>Excellent troubleshooting skills.</li>
</ul>
<ul>
<li>Strong written and verbal communication skills.</li>
</ul>
<ul>
<li>Ability to multitask.</li>
</ul>
<ul>
<li>Industry expertise with enterprise infrastructure solution development.</li>
</ul>
<ul>
<li>Bachelor's degree or higher in computer science or related field, OR equivalent combination of education and work experience.</li>
</ul>

IT Support Center Manager

<h3>Job Description</h3>
Job DescriptionSalary: $110-135K 
cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.We partner with the worlds leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.
 
We are seeking a skilled and motivatedAzure and M365 Engineer to join our IT team. The ideal candidate will be responsible for designing, implementing, and maintaining Microsoft Azure cloud infrastructure and Microsoft 365 services. You will play a critical role in ensuring our cloud-based environments are secure, optimized, and aligned with organizational goals.
 
 
Key Responsibilities:
<ul>
<li>Design, deploy, and manage Azure infrastructure components including VMs, VNets, Azure AD, and other IaaS/PaaS services.</li>
<li>Administer Microsoft 365 services such as Exchange Online, SharePoint Online, OneDrive, Teams, and Intune.</li>
<li>Implement and manage security features across Azure and M365 including Conditional Access, Defender for Cloud, and identity governance.</li>
<li>Monitor system performance, conduct troubleshooting, and ensure high availability and disaster recovery.</li>
<li>Automate repetitive tasks using PowerShell and Azure CLI.</li>
<li>Collaborate with security, compliance, and development teams to align cloud solutions with business needs.</li>
<li>Manage user identity, access, and licensing via Azure Active Directory and M365 Admin Center.</li>
<li>Ensure compliance with industry standards and internal policies for data protection and access control.</li>
<li>Provide Tier 3 support for cloud infrastructure and M365 environments.</li>
<li>Stay updated with the latest Azure and Microsoft 365 updates, features, and best practices.</li>
</ul>
 
Qualifications:
Required:
<ul>
<li>Proven experience (3+ years) in managing Microsoft Azure and Microsoft 365 environments.</li>
<li>Strong hands-on knowledge of Azure services such as Azure AD, Virtual Machines, Networking, Storage, Azure Security Center.</li>
<li>Proficient in Microsoft 365 administration including Exchange Online, Teams, SharePoint, and Intune.</li>
<li>Experience with PowerShell scripting and automation.</li>
<li>Strong understanding of networking principles, firewalls, and VPNs in cloud environments.</li>
<li>Excellent problem-solving, communication, and documentation skills.</li>
</ul>
Preferred:
<ul>
<li>Microsoft certifications such as:
<ul>
<li>Azure Administrator Associate (AZ-104) </li>
<li>Microsoft 365 Certified: Enterprise Administrator Expert </li>
</ul>
</li>
<li>Experience with hybrid cloud/on-prem environments (e.g., AD Connect, Exchange Hybrid).</li>
<li>Familiarity with tools like Microsoft Endpoint Manager (Intune), Defender for Endpoint, and Microsoft Purview.</li>
</ul>

IT Azure and M365 Engineer

<h3>Job Description</h3>
Job DescriptionSalary: $72k-$86k 
Were looking for a Software Test Engineer to join our growing team in West Henrietta, NY!
 
Who we are:
Safran Electronics &amp; Defense is an international company with 10,000 employees, built on proven expertise in technologies that underpin sovereignty. By combining human and artificial intelligence, we develop the products and services that empower aerospace and defense players to observe, decide and guide, all over the world. Safran Electronics &amp; Defense also supports fellow Safran companies by sharing its state-of-the-art electronics skills and expertise.
Within Safran Electronics &amp; Defense, our Timing &amp; Synchronization division is the leader in R-PNT (Resilient Positioning, Navigation &amp; Timing) solutions. We supply military and commercial industries worldwide with accurate timing technologies and equipment (Time Servers, Inertial Navigation System), as well as ultra-precise timing and frequency distribution for applications requiring a high degree of reliability and accuracy across IP time distribution standards.
In this way, we contribute to the performance of critical operations support. Whenever accuracy, safety, security and reliability are critical, the solutions of Safran Electronics &amp; Defense leads the way.
 
The Position: 
As a Software Test Engineer, you will primarily be working on ourTiming Products. Youll be using your software testing expertise designing and maintaining both automated and manual tests that will assist in ensuring a high level of customer satisfaction all the while working in a fun highly collaborative global environment. The position is onsite in Rochester NY at our West Henrietta location.
 
The Day to Day: 
<ul>
<li>Working closely with other Software Test Engineers and Software Developers designing both automated and manual test cases on the latest GPS-based and alternative PNT equipment and software</li>
<li>Testing new products, new features and software releases to ensure our products meet the highest standards and specifications</li>
<li>Developing both automated and manual test cases from product requirements</li>
<li>Developing automated tests using tools such as Python/Robot Framework &amp; Playwright/Selenium</li>
<li>Using oscilloscopes, frequency counters, etc to test embedded software systems</li>
<li>Proficiently configuring network technologies - TCP/IP, DHCP, DNS, OSPF, and BGP</li>
<li>Working cross-functionally with project teams to understand their needs to develop tests to resolve their problems</li>
<li>Create and maintain traceability between test cases and requirements</li>
<li>Participating in daily SCRUM/Kanban meetings</li>
<li>Working with Customer Service to resolve field related issues</li>
<li>Contributing to process improvement initiatives</li>
<li>Working in a multi-discipline, multi-cultural environment with cross-functional global teams toward common goals</li>
</ul>
 
What you Bring to Safran: 
<ul>
<li>BS Degree in Computer Science, Computer Information or related field</li>
<li>Software testing, in an agile environment</li>
<li>A minimum of 3-5 years' experience</li>
<li>Experience with Test Management tools</li>
<li>Experience with automation frameworks such as Python, Robot Framework a plus!</li>
<li>Experience using AI in a testing role is a BIG plus!</li>
<li>ISQTB certified a BIG plus</li>
<li>Ability to communicate effectively orally and written</li>
<li>Ability to effectively collaborate with in person and remote global team</li>
<li>Ability to have fun!</li>
</ul>
 
Visit ourwebsitefor more information or check out our videos onYouTube
At Safran Electronics &amp; Defense, youll combine passion for your job with a quality work environment adapted to a good life balance. Benefit from a variety of opportunities to shape the career path that suits you: our leaders and technical experts are there to support you from your integration and career development, in France and abroad.
Safran Trusted 4D, Inc is an equal opportunity employer who does not discriminate based on race, color, citizenship, religion, gender, sexual orientation, national origin, age, disability, veterans status or any protected category. We encourage veterans and people with disabilities to apply.

Software Test Engineer

<h3>Job Description</h3>
Job DescriptionSalary: 
Key Cloak Administrator &amp; Configuration Expert
Role Overview
We are seeking a highly skilled Keycloak Administrator and Configuration Expert to manage, configure, and optimize our identity and access management (IAM) solution using Keycloak. The ideal candidate will have in-depth knowledge of Keycloak, strong technical expertise in identity management protocols, and a proven ability to customize and integrate Keycloak to meet organizational needs.
Key Responsibilities:
Keycloak Administration:
<ul>
<li>Install, configure, and manage Keycloak instances.</li>
<li>Maintain and monitor Keycloak environments to ensure high availability and performance.</li>
<li>Perform regular updates, patches, and upgrades.</li>
</ul>
Configuration &amp; Customization:
<ul>
<li>Configure Keycloak realms, clients, users, roles, and groups.</li>
<li>Customize login flows, themes, and authentication mechanisms to align with organizational branding and security requirements.</li>
<li>Implement multi-factor authentication (MFA) and other advanced security features.</li>
</ul>
Integration:
<ul>
<li>Integrate Keycloak with third-party systems and applications using OpenID Connect (OIDC), SAML, and other protocols.</li>
<li>Develop and maintain integrations with LDAP/Active Directory and other identity providers.</li>
<li>Implement single sign-on (SSO) solutions across various platforms.</li>
</ul>
Security Management:
<ul>
<li>Ensure compliance with security standards and best practices.</li>
<li>Implement access control policies and fine-grained authorization.</li>
<li>Monitor and troubleshoot security incidents related to authentication and access control.</li>
</ul>
Support &amp; Troubleshooting:
<ul>
<li>Provide technical support to users and teams for authentication and access-related issues.</li>
<li>Debug and resolve Keycloak issues in a timely manner.</li>
</ul>
Documentation &amp; Training:
<ul>
<li>Create and maintain detailed documentation for Keycloak configurations, integrations, and processes.</li>
<li>Provide training and guidance to internal teams on Keycloak usage and administration.</li>
</ul>
Collaboration:
<ul>
<li>Work closely with development, security, and infrastructure teams to ensure seamless integration and operation of Keycloak.</li>
</ul>
Qualifications: Preferred Qualifications: 
<ul>
<li>Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).</li>
<li>3+ years of experience in Keycloak administration and configuration.</li>
<li>Experience with identity management systems and IAM solutions.</li>
<li>Expertise in Keycloak configuration, administration, and troubleshooting.</li>
<li>Strong knowledge of IAM protocols (OIDC, SAML, OAuth 2.0).</li>
<li>Experience with LDAP, Active Directory, and SSO integration.</li>
<li>Proficiency in scripting languages (e.g., Bash, Python) for automation.</li>
<li>Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes).</li>
<li>Understanding of network and application security principles.</li>
<li>Excellent problem-solving and analytical skills.</li>
<li>Strong communication and collaboration abilities.</li>
<li>Attention to detail and a proactive approach to issue resolution.</li>
<li>Complies with the Company in-office policy.</li>
<li>Collaborate in-person with teams at our New York City office to drive initiatives </li>
</ul>

Preferred Qualifications:
<ul>
<li>Experience with DevOps tools and practices.</li>
<li>Knowledge of other IAM solutions or frameworks.</li>
<li>Familiarity with cloud platforms (AWS, Azure, GCP) and their identity management services.</li>
</ul>
 
Company Overview
Ninth Wave is a permission-based SaaS platform that delivers secure data connectivity to financial institutions, offering configurable controls, visibility, and insights into all connections between aggregators, third-party apps, and internal applications. Ninth Wave empowers financial institutions, enabling secure data exchange in a holistic and scalable open finance ecosystem. 
Location: New York, NY 

If youre passionate about identity and access management and have a deep understanding of Keycloak, wed love to hear from you! Apply today to become a vital part of our team.

Key Cloak Administrator & Configuration Expert

<h3>Job Description</h3>
Job DescriptionSalary: 64000 
Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.
 
As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, were creating a legacy that goes beyond businessone thats changing the world for the better.
 
In this role, you will be responsible for providing expert technical support to customers and technicians, troubleshooting mechanical, electrical, and building automation system issues remotely. You will act as a liaison between the customer and the engineering team to ensure timely resolution of product-related concerns, and you will coordinate field service visits when issues require on-site attention. With a strong focus on customer satisfaction, you will also be involved in performance tracking, process improvements, and collaboration with internal teams to enhance products and services. Your expertise in troubleshooting and product optimization will be key in driving energy-efficient solutions and reducing environmental impacts.
 
Key Accountabilities:
Technical Support &amp; Troubleshooting
<ul>
<li>Answer queue calls from technicians and customers on site to troubleshoot mechanical, electrical, and Building Automation System (BAS) issues remotely.</li>
<li>Assist customers with problematic equipment and recommend appropriate solutions.</li>
<li>Determine whether reported issues are product-related or site-related, and take appropriate action for product-related concerns</li>
<li>Work closely with QA and Engineering teams to identify and resolve underlying product issues and prevent recurring failures.</li>
<li>During troubleshooting calls, provide guidance and recommendations to optimize product usage, improving performance and energy efficiency</li>
<li>Load programs to PLCs and HMIs on control panels, as well as configure and program VFDs as needed.</li>
<li>Conduct troubleshooting related to mechanical issues with pumps, electrical issues with VFDs, control panels, and communication problems with building automation systems.</li>
</ul>
 
On-Site Support &amp; Coordination
<ul>
<li>If an issue cannot be resolved remotely, coordinate and schedule a field service technician or authorized service partner (ASP) for an on-site inspection and diagnosis, ensuring they have a detailed scope of work.</li>
<li>Travel to local project sites (~10% of the time) for hands-on troubleshooting, start-up assistance, and commissioning of Armstrong supplied equipment.</li>
<li>Review field service reports from technicians and ASPs, update customers on findings, and communicate any necessary recommendations or required actions.</li>
<li>Provide customers with quotes for additional work or replacement parts based on field service reports and recommendations.</li>
</ul>
Customer Support &amp; Service Request Management
<ul>
<li>Respond to customer-submitted tickets for warranty claims and service requests, determining the nature of the issue and whether it qualifies as a warranty concern.</li>
<li>Take ownership of assigned tickets, ensuring timely resolution and proactive communication with customers.</li>
<li>Follow up with logistics teams on service-related tickets, ensuring prompt handling and shipment of required parts.</li>
<li>Recommend appropriate replacement part numbers to customers based on troubleshooting findings and service history.</li>
</ul>
 
Performance &amp; Process Improvement
<ul>
<li>Maintain and improve KPI targets, including average response time and ticket closure time.</li>
<li>Multitask efficiently by logging cases in the system while actively troubleshooting with customers.</li>
<li>Work with service coordinators and the National Service Manager to ensure effective scheduling and dispatch of field technicians and ASPs.</li>
<li>Collaborate with internal teams and vendors to enhance products and service processes, implementing improvements to reduce cycle times and enhance customer experience.</li>
<li>Provide feedback on new products received from customers, working with product owners to drive enhancements from a service perspective.</li>
<li>Participate in value stream meetings to provide feedback from a service perspective for product development and improvements.</li>
</ul>
What Were Looking For
To thrive in this role, you should bring:
 
Education &amp; Experience
<ul>
<li>Diploma or degree in Electrical Engineering, Building Controls/Automation, HVAC, or a related field, with at least three (3) years of relevant experience</li>
<li>Alternatively, five (5) years of experience in the HVAC/Controls industry may be considered</li>
<li>At least two (2) years of experience working in technical support, customer service, or a related role in an industrial environment.</li>
<li>Experience with engineering, manufacturing, and distribution operations is an asset.</li>
<li>Public speaking and training experience is a plus.</li>
</ul>
 
Technical Expertise
<ul>
<li>Strong knowledge of centrifugal pumps, heat exchangers, and building automation controls.</li>
<li>Familiarity with building automation communication protocols such as BACnet and Modbus.</li>
<li>Experience with Tridium Niagara and wireless networking is a definite asset.</li>
<li>Hands-on experience with troubleshooting VFDs, PLCs, HMIs, and control panels.</li>
</ul>
 
Skills &amp; Abilities
<ul>
<li>Strong technical aptitude with the ability to work independently and collaboratively in a fast-paced, evolving environment.</li>
<li>Creative problem-solving skills and ability to conduct root cause analysis.</li>
<li>Ability to break down complex problems into simplified solutions and provide clear, well-thought-out recommendations.</li>
<li>Strong team-oriented leadership skills with a proactive, action-driven approach.</li>
<li>Customer-first mentality with a commitment to taking ownership of support tickets and ensuring customer satisfaction.</li>
<li>Excellent communication skills with the ability to engage in open and authentic discussions in all situations.</li>
<li>Ability to multitask effectively, balancing phone support, case documentation, and coordination with internal teams simultaneously.</li>
</ul>
 
Why Armstrong Fluid Technology?
By joining us, youll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding Armstrong's commitment to sustainability. Youll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrows solutions today.

Technical Support Specialist

<h3>Job Description</h3>
Job DescriptionSalary: $90,000- $110,000 Annually 
Job Overview
The Senior System Engineer acts as the senior-level engineer that supports both presale and post-sale engineering teams cross-functionally. This advanced-level role involves providing expert-level engineering solutions, mentoring junior engineers, and ensuring the successful implementation of AV, IT, integration, and network systems. The Senior System Engineer plays a critical role in bridging the gap between design and implementation, ensuring high standards of quality, efficiency, and customer satisfaction.
Responsibilities and Duties
<ul>
<li>Provide expert-level engineering support to both presale and post-sale teams.</li>
</ul>
<ul>
<li>Generate detailed proposals, scopes of work, and design packages for complex projects.</li>
</ul>
<ul>
<li>Review and validate design documents, CAD drawings, and material lists.</li>
</ul>
<ul>
<li>Act as a technical lead on complex projects, ensuring successful implementation and integration of AV, IT, and network systems.</li>
</ul>
<ul>
<li>Collaborate with sales, design, and project management teams to ensure project requirements are met.</li>
</ul>
<ul>
<li>Mentor and guide junior engineers, providing training and support to enhance their technical skills and knowledge.</li>
</ul>
<ul>
<li>Proactively identify and resolve technical issues, ensuring projects stay on track and within budget.</li>
</ul>
<ul>
<li>Communicate effectively with clients, general contractors, and other project stakeholders regarding technical aspects of projects.</li>
</ul>
<ul>
<li>Maintain up-to-date knowledge of industry trends, emerging technologies, and best practices.</li>
</ul>
<ul>
<li>Assist in the development and improvement of engineering processes and standards.</li>
</ul>
<ul>
<li>Participate in site walk-throughs, kick-off meetings, engineering reviews, and project close-out meetings as required.</li>
</ul>
<ul>
<li>Ensure all engineering documentation is accurate, complete, and delivered on time.</li>
</ul>
Job Qualifications
<ul>
<li>10+ years of experience in the design, support, and implementation of AV, IT, and network systems, preferably in home automation.</li>
</ul>
<ul>
<li>Proven track record of successfully managing and delivering complex engineering projects.</li>
</ul>
<ul>
<li>Strong leadership skills with experience mentoring and guiding junior engineers.</li>
</ul>
<ul>
<li>Demonstrated experience using project management software and tools. Prior experience using ConnectWise is a plus.</li>
</ul>
<ul>
<li>Industry certifications such as CTS-D, CTS-I, CEDIA IST and ECS-D or equivalent are highly desirable.</li>
</ul>
<ul>
<li>Manufacturer certifications from Crestron, Savant and Lutron</li>
</ul>
<ul>
<li>CAPM or PMP certification is a plus.</li>
</ul>
<ul>
<li>Excellent communication skills with the ability to interact effectively with stakeholders at all levels.</li>
</ul>
<ul>
<li>Strong problem-solving skills and ability to think strategically and tactically.</li>
</ul>
<ul>
<li>Attention to detail, strong organizational skills, and the ability to meet tight deadlines.</li>
</ul>
<ul>
<li>Demonstrated ability to self-motivate, follow-through, and continuously seek improvement.</li>
</ul>
<ul>
<li>Solid grasp of customer success principles with ample experience developing client relationships and working directly with clients to find solutions.</li>
</ul>
<ul>
<li>Passion for continuous learning and staying current with industry advancements.</li>
</ul>

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