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city

state

<h3>Job Description</h3>
Job Description
Two Hands (twohandshospitality.com / @twohandsrestaurant) is seeking a barista&nbsp;to join the team at our restaurant in Williamsburg. Open availability is essential for daytime hours only, especially on weekends.
Two Hands Hospitality is a group of community-focused Australian restaurants. Serving breakfast through dinner, we fuel your lifestyle with fresh, delicious food, cocktails, and coffee.
We are a fast-growing, innovative hospitality group with restaurants in NYC, Austin, Nashville, Denver, and Dallas. The Two Hands approach to food is that it is good for you, good for the environment, simple, and tastes good. At Two Hands, our goal is for our ingredients to come from local farms to support our communities in New York, Texas, Tennessee, and Colorado.
The ideal candidate will have a friendly, welcoming, and energetic personality. A great work ethic, a passion for service, and a drive to provide the highest level of customer service are essential.
OUR KEY REQUIREMENTS:
<ul>
<li>At least one year of experience as a barista in a high-volume and fast-paced restaurant environment</li>
<li>Full weekend availability</li>
<li>Bartending experience is a plus</li>
<li>Knowledge and understanding of a dining program that includes coffee, specialty drinks, alcoholic beverages, and varied menu items</li>
<li>Ability to maintain composure during busy service periods and show initiative in undertaking side work during slower times</li>
<li>Reliability and punctuality</li>
<li>A friendly, welcoming, and energetic personality</li>
<li>Ability and willingness to learn and work well within a team</li>
<li>Great work ethic and a passion for service</li>
<li>A love for hospitality</li>
</ul>
WE OFFER:
<ul>
<li>Estimated daily compensation average of $25-28 per hour including tips ($4 per hour before tips)</li>
<li>Health insurance available after 3 months</li>
<li>A 50% employee discount for you and up to four guests on food and drinks when dining outside of work hours</li>
<li>Positive, collaborative work environment</li>
<li>Room for growth within the company</li>
</ul>
Two Hands celebrates unity and diversity. We welcome all religions, all races, all sexualities, and all genders, and we embrace equality. Black, indigenous, and people of color, bilingual people, and women are encouraged to apply. High school and college students are also encouraged to apply.
Company DescriptionTwo Hands Hospitality is a group of community-focused Australian restaurants. Serving breakfast through dinner, we fuel your lifestyle with fresh, delicious food, cocktails, and coffee. 
<h3>Company Description</h3>
Two Hands Hospitality is a group of community-focused Australian restaurants. Serving breakfast through dinner, we fuel your lifestyle with fresh, delicious food, cocktails, and coffee.

Barista

<h3>Job Description</h3>
Stability Healthcare is seeking a local contract Interventional Radiology Technologist for a local contract job in Rochester, New York.
Job Description &amp; Requirements
<ul>
<li>Specialty: Interventional Radiology Technologist</li>
<li>Discipline: Allied Health Professional</li>
<li>Start Date: 08/18/2025</li>
<li>Duration: 13 weeks</li>
<li>40 hours per week</li>
<li>Shift: 8 hours, days</li>
<li>Employment Type: Local Contract</li>
</ul>
Stability Healthcare is looking for a Interventional Radiology Tech Allied contract position in Rochester, NY. IR Tech assists physicians in interventional procedures and provides diagnostic aid by conducting organ or body scans on patients. Administers small amounts of radioactive substances called radiopharmaceuticals, as well as other medications, to patients for diagnosis and treatments. 2 years of experience required
*$600 travel bonus *Day 1 health insurance with United Healthcare *PTO plan -- start accruing on day 1, use during contract or cash out at the end! *Guaranteed stipend if facility calls you off *Extra hour bonus -- earn an additional hourly bonus for working over your weekly contracted hours
Stability Job ID #L-766926. Pay package is based on 8 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: Interventional Radiology Tech
About Stability Healthcare
\nStability Healthcare was founded in 2009, with the mission of becoming the best Travel Nursing Agency in California. We have been rated one of the top travel nursing agencies and offer our nurses the highest paying travel nursing jobs available. We have access to the best travel assignments from 1000’s of facilities.\n
\n
\nYou can start the year off in sunny California, spend the Spring in the Colorado Rockies, enjoy the Summer in the Mid-West, experience the change of seasons in Boston and New York, and hit the beaches of Florida in the winter. Our Nurses work in the best hospitals and health systems in the country.\n
Benefits
<ul>
<li>Guaranteed Hours</li>
<li>Benefits start day 1</li>
</ul>

Local Contract Neuro Interventional Radiologic Technologist

<h3>Job Description</h3>
Host Healthcare is seeking a local contract Radiology Technologist for a local contract job in Bronx, New York.
Job Description &amp; Requirements
<ul>
<li>Specialty: Radiology Technologist</li>
<li>Discipline: Allied Health Professional</li>
<li>Start Date: 08/13/2025</li>
<li>Duration: 16 weeks</li>
<li>34 hours per week</li>
<li>Shift: 8 hours, days</li>
<li>Employment Type: Local Contract</li>
</ul>
Host Healthcare is an award-winning travel healthcare company with an immediate opening for this Radiology Tech position in Bronx, NY. If you are interested in this position, please contact your recruiter and reference Job #2088006\n \nWhy choose Host Healthcare?\n \nBecause a great Host provides a worry-free travel experience and always puts your needs first. Our passionate and transparent team members have made Host Healthcare the #1 ranked Travel Healthcare company in the U.S. Our recruiters act not only as your dedicated travel career mentor but also as your #1 advocate. When you work with us, you can trust that we will help you with everything from travel, to housing, and acting as a liaison between you and the facility. We’ve got your back!\n \nTravel Happy With Host Healthcare\n \n
<ul>\n
<li>We offer the best pay for our travelers</li>
\n
<li>Day one medical, dental, and vision insurance</li>
\n
<li>License, travel, tuition, and scrub reimbursement</li>
\n
<li>Matching 401k</li>
\n
<li>Deluxe private housing or generous housing stipend</li>
\n
<li>Discounts to your favorite activities, restaurants, health &amp; beauty brands, shopping and hotels</li>
\n</ul>
\n
Host Healthcare Job ID #La1fVJ000006V7crYAC. Pay package is based on 8 hour shifts and 34 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: Radiology Tech
About Host Healthcare
At Host Healthcare, we provide a truly comfortable experience as you explore your travel nursing, therapy, or allied career. We make your travel healthcare journey easy by taking care of all the details, so you don’t have to.
We are on a mission to help others live better and we do this by helping the healers of the world be as comfortable as possible. With access to tens of thousands of travel nursing, therapy, and allied jobs in all 50 states, our responsive and friendly recruiters find your dream position based on what’s important to you.
During your assignment, get access to premium benefits, including Day 1 medical that continues up to 30 days between assignments, 401K matching, travel reimbursements, dedicated housing support, and more. We also offer 24/7 support from our team and access to our on-staff clinicians so you can feel comfortable and confident throughout your entire assignment.
Travel comfortably with Host Healthcare.
Benefits
<ul>
<li>Referral bonus</li>
<li>School loan reimbursement</li>
<li>Vision benefits</li>
<li>Wellness and fitness programs</li>
<li>Company provided housing options</li>
<li>License and certification reimbursement</li>
<li>Life insurance</li>
<li>Medical benefits</li>
<li>Mileage reimbursement</li>
<li>Pet insurance</li>
<li>Discount program</li>
<li>Employee assistance programs</li>
<li>Guaranteed Hours</li>
<li>Health savings account</li>
<li>Holiday Pay</li>
<li>401k retirement plan</li>
<li>Continuing Education</li>
<li>Dental benefits</li>
</ul>

Local Contract Radiologic Technologist (X-Ray)

<h3>Job Description</h3>
Uniti Med is seeking a travel nurse RN Med Surg for a travel nursing job in Cobleskill, New York.
Job Description &amp; Requirements
<ul>
<li>Specialty: Med Surg</li>
<li>Discipline: RN</li>
<li>Start Date: 08/04/2025</li>
<li>Duration: 12 weeks</li>
<li>Shift: nights</li>
<li>Employment Type: Travel</li>
</ul>
Uniti Med is looking for a Travel Med Surg RN in Cobleskill, NY.
 
This assignment lasts 12 weeks and is scheduled to start on 2025-08-04T00:00:00.0000000.
 
Need help finding housing? Check out our resources!&nbsp;
UnitiMed Job ID #2223981. Posted job title: RN Med Surg RN
About Uniti Med
Uniti Med meticulously matches your talents to our open needs to ensure the ultimate travel experience. Tell us where you want to go and let our experienced staff lead the way!
Benefits
<ul>
<li>Referral bonus</li>
<li>Benefits start day 1</li>
<li>Employee assistance programs</li>
</ul>

Travel Nurse RN - Med Surg

<h3>Job Description</h3>
Prime Staffing is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Syracuse, New York.
Job Description &amp; Requirements
<ul>
<li>Specialty: ED - Emergency Department</li>
<li>Discipline: RN</li>
<li>Start Date: 08/11/2025</li>
<li>Duration: 16 weeks</li>
<li>36 hours per week</li>
<li>Shift: 12 hours</li>
<li>Employment Type: Travel</li>
</ul>
Prime Staffing Job ID #33298804. Pay package is based on 12 hour shifts and 36.0 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: RN:ED,07:00:00-19:30:00
About Prime Staffing
At Prime Staffing, we understand the importance of finding the perfect fit for both our clients and candidates. Prime Staffing utilizes a unique matchmaking approach, providing the most qualified contingent staffing to our clients, and the most competitive contracts to our workforce. Our experienced team takes the time to get to know both our clients and candidates, their needs, and preferences, to ensure that each placement is a success.
We offer a wide range of staffing services including temporary, temp-to-perm, and direct hire placements. Our extensive network of qualified candidates includes nurses, allied healthcare professionals, corporate support professionals and executives.

Travel Emergency Department Nurse

<h3>Job Description</h3>
Job DescriptionDescription:
The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health Centers (FQHC) established in the nation, its roots are steeped in service to those who face barriers to health and health care, meeting their need for comprehensive medical, dentistry, behavioral health, and community services. Starting in northeast Rochester, NY, Jordan Health has since expanded to become a network of primary care offices and health centers serving residents living in three quadrants of Rochester, NY and in Canandaigua, N.Y. 
 
Jordan Health is now seeking a Lead Care Manager who, under the guidance of the Director of Social Emotional and Mental Health, is primarily responsible for providing oversight of training and guidance to the care management team.
 
If you want to apply your specialized experience and education in an environment where you can make a difference and significantly impact patients’ quality of life, please consider our Lead Care Manager opportunity.
Requirements:
The Lead Care Manager will ensure that:
· Successfully improves the efficiency, productivity and performance of the care management team. 
· Increases care management team external engagement through partnerships. 
· The care management team is in compliance with State standards. 
 
Education And Experience Required:
· Excellent communication skills and ability to form collaborative partnerships across all service settings. 
· Working knowledge of the provision of health care in a variety of settings.
· Knowledge of community resources required. 
· Preferred experience: 3-5 years of clinical nursing or social work experience, preferable with 3-5 years of community health experience, with the adult population. 
· Ability to assimilate new information and technologies into daily work. 
· Competent in Microsoft Office products (Word, Excel, Outlook, PowerPoint)
 
Licenses and Certifications: 
· Must have a valid driver’s license and reliable transportation. 
· BLS through the American Heart Association
· Infection Control certificate
 
Preferred Qualifications:
· Demonstration of leadership and or supervisory experience 
· RN, current NYS license, or MSW. 
 
Benefits: Jordan Health offers a competitive salary and full benefits offering including medical, dental, vision, life insurance, and 403b retirement plan. We offer Professional Development allowance. 
 
Jordan Health offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law. 
 
About Jordan Health:
Jordan Health is an independent FQHC, with Level III Patient-Centered Medical Home (PCMH) designation through the National Committee on Quality Assurance. Jordan Health receives funding from the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services. Jordan Health is a network of outpatient primary care offices with providers who follow a panel of patients. While independent, Jordan Health actively collaborates with the major hospital and healthcare systems in our operating area to provide a total safety net of healthcare services.

LEAD CARE MANAGER

<h3>Job Description</h3>
Investment Risk Consultant
Model Validations Team, Insurance, Product &amp; Model Risk
Full Time
Springfield, MA, Boston, MA or New York, NY
The Opportunity
As a member of the Enterprise Risk Management (ERM) organization at MassMutual, you will partner with various business areas to conduct independent model validations for a wide variety of models, integral to critical business decision making, product pricing, financial reporting, risk mitigation activities and business processes.&nbsp; &nbsp;
The Team
The Model Validations team is comprised of seasoned professionals with expertise in actuarial, financial, risk, investment and capital markets models, who are also building knowledge in emerging areas of importance, such as data science, machine learning and artificial intelligence. &nbsp;The team conducts independent validations on a wide variety of models to ensure the company’s models are conceptually sound and performing as expected.&nbsp;
The Impact
You will utilize your actuarial, investment, and capital risk modeling expertise to conduct best-practice model validation activities, helping protect the company’s reputation and financial stability through robust management of risks associated with the use of these models.&nbsp;
If you are someone that has a passion for complexity, continuous improvement, learning and curiosity about different points of view, this may be the right role for you. &nbsp;
Specific expectations from this role:
<ul>
<li>
Build relationships, influence, collaborate and learn various aspects of our business from many modelers, data-scientists, actuaries and business leaders at MassMutual.&nbsp;&nbsp;
</li>
<li>
As a risk advisor, participate in the design, development and implementation of new models
</li>
<li>
Conduct model validations in accordance with corporate model governance policy requirements and timelines, leveraging deep modeling, asset pricing, actuarial and regulatory expertise.
</li>
<li>
Assess model design, theoretical construction, methodology, applicability, and resilience within evolving economic and risk environments, in accordance with corporate, actuarial and/or regulatory standards.
</li>
<li>
Validate accuracy of model calculations, algorithms, and any embedded automation / programming code base.
</li>
<li>
Design and implement tests to ensure model performance and model output are as expected.
</li>
<li>
Prepare and distribute model validation documentation, which meets model governance requirements.
</li>
<li>
Test remediation of validation findings.
</li>
<li>
Continuously research and provide guidance on the use of new and innovative analytical techniques.
</li>
</ul>
The Minimum Qualifications
<ul>
<li>
Bachelor’s degree in Actuarial Science, Finance, Econometrics, Statistics, Mathematics, Physics, or another quantitative discipline
</li>
<li>
5+ years of direct experience in one of the following:
<ul>
<li>
Capital markets and/ or investment risk
</li>
<li>
Quantitative asset pricing models
</li>
<li>
Liability hedging strategies
</li>
<li>
Statistical methods of analysis
</li>
</ul>
</li>
<li>
3+ Microsoft Excel, Access, and VBA
</li>
<li>
3+ experience with Python
</li>
</ul>
The Ideal Qualifications
<ul>
<li>
Possess one or more of the following designations
<ul>
<li>
Associate of Society of Actuaries (ASA)
</li>
<li>
Fellow of Society of Actuaries (FSA)
</li>
<li>
Charter Financial Analyst (CFA)
</li>
<li>
Certificate in Quantitative Finance (CQF)
</li>
<li>
Financial Risk Manager (FRM)
</li>
</ul>
</li>
<li>
7+ years of direct experience in one of the following:
<ul>
<li>
Capital markets and investment risk
</li>
<li>
Quantitative asset pricing models
</li>
<li>
Insurance liability hedging strategies
</li>
<li>
Statistical methods of analysis
</li>
</ul>
</li>
<li>
ALM and annuity product pricing experience&nbsp;&nbsp;
</li>
<li>
Knowledge of commercial software, including Prophet, GGY AXIS and Moody's asset models
</li>
<li>
Strong statistical, risk, analytical, modeling, and problem-solving skills
</li>
<li>
Ability to see the big picture with meticulous attention to detail
</li>
<li>
Strong communication and collaboration skills, both written and verbal
</li>
<li>
Demonstrated accountability and ownership of self-development
</li>
<li>
Ability to build and maintain strong working relationships within and across teams, while challenging in a constructive manner
</li>
<li>
Strong execution and time management skills
</li>
</ul>
What to Expect as Part of MassMutual and the Team
<ul>
<li>
Regular meetings with the Model Validations Team
</li>
<li>
Focused one-on-one meetings with your manager
</li>
<li>
Access to mentorship opportunities
</li>
<li>
Networking opportunities including the Actuarial Gathering, access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
</li>
<li>
Access to learning content on Degreed and other informational platforms
</li>
<li>
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
</li>
</ul>
#LI-ST1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

Model Validations Investment Risk Consultant

<h3>Job Description</h3>
Planet Healthcare is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Watertown, New York.
Job Description &amp; Requirements
<ul>
<li>Specialty: PCU - Progressive Care Unit</li>
<li>Discipline: RN</li>
<li>Start Date: 08/18/2025</li>
<li>Duration: 12 weeks</li>
<li>36 hours per week</li>
<li>Shift: 12 hours, nights</li>
<li>Employment Type: Travel</li>
</ul>
Planet Healthcare Job ID #71498031. Pay package is based on 12 hour shifts and 36 hours per week (subject to confirmation) with tax-free stipend amount to be determined.
About Planet Healthcare
Delivering Vital Healthcare Talent. Today.
Planet Healthcare is a global leader in clinical staffing because we take a candidate-first approach. We pride ourselves on a consultative method and help to create the right opportunity, at the right time, with each healthcare professional. The recruitment engine at Planet Healthcare is driven by leaders in this market, who understand the market demands and trends within your specialty. With a wide array of job opportunities and geographic diversity in our client base, we are your advocate and will work to find the best position for you. We are ready to go to work. Welcome to Planet Healthcare.
Our Methodology
Let’s face it; finding a new job can be scary. Whether you’re currently employed or in between positions, the search can feel overwhelming. If you’re looking for support, guidance and an upper-hand on the competition, you’ve come to the right place. We know that not every job, company or commute is right for everyone, so Planet Healthcare recruiters are trained to not only discuss our open job orders, but to find out about your search and take a proactive approach to the market. Our recruiters are experts in this industry and we are your advocate and partner during your job search. We look forward to working with you soon.
CLEVELAND | CHICAGO | RALEIGH | BOSTON | PHOENIX

Benefits
<ul>
<li>Medical benefits</li>
<li>Vision benefits</li>
<li>Dental benefits</li>
<li>401k retirement plan</li>
<li>Weekly pay</li>
<li>Referral bonus</li>
</ul>

Travel Progressive Care Unit Registered Nurse

<h3>Job Description</h3>
MedPro Healthcare Staffing is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Elmira, New York.
Job Description &amp; Requirements
<ul>
<li>Specialty: ICU - Intensive Care Unit</li>
<li>Discipline: RN</li>
<li>Start Date: 08/11/2025</li>
<li>Duration: 13 weeks</li>
<li>36 hours per week</li>
<li>Shift: 12 hours, nights</li>
<li>Employment Type: Travel</li>
</ul>
MedPro Healthcare Staffing, a Joint Commission-certified staffing agency, is seeking a quality ICU/CCU Registered Nurse for a travel assignment with one of our top healthcare clients.

Requirements
<ul>
<li>Active RN License</li>
<li>Degree from accredited nursing program</li>
<li>BLS &amp; ACLS Certification</li>
<li>Eighteen months of recent experience in an Acute Care ICU setting</li>
<li>Other requirements to be determined by our client facility</li>
</ul>
Benefits
<ul>
<li>Weekly pay and direct deposit</li>
<li>Full coverage of all credentialing fees</li>
<li>Private housing or housing allowance</li>
<li>Group Health insurance for you and your family</li>
<li>Company-paid life and disability insurance</li>
<li>Travel reimbursement</li>
<li>401(k) matching</li>
<li>Unlimited Referral Bonuses up to $1,000</li>
</ul>
Duties Responsibilities
ICU/Critical Care Nurse (RN) possesses the skills needed to manage the care of adult patients experiencing life-threatening problems requiring complex assessment, high intensity therapies, and interventions.
<ul>
<li>Provide patient care as well as education and support to the patient's family.</li>
<li>Ensure proper functioning of life support equipment such as ventilators and feeding tubes.</li>
<li>Observe the patient's heart rate, blood pressure and respiration for signs of distress.</li>
<li>Administer medication, IVs, and insert catheters as needed.</li>
<li>Meticulous documentation of medication administration.</li>
<li>Assist in emergency nursing procedures necessary for prompt control of changes in patient’s physical condition.</li>
<li>Perform cardiopulmonary resuscitation accurately and effectively.</li>
</ul>
About Agency
MedPro Healthcare Staffing is a Joint Commission certified provider of contract staffing services. Since 1983, we have placed nursing and allied travelers in top healthcare facilities nationwide. Join us today for your very own MedPro Experience®.
If qualified and interested, please call for immediate consideration.
 
MedPro Staffing is an Equal Opportunity Employer.&nbsp;All applicants will be considered for employment&nbsp;without attention to race, color, religion, national origin, age, sex, disability, marital status or veteran status.
Key Words: Intensive Care Unit, Nurse, Registered Nurse, RN-ICU, Critical Care Unit, Critical Care Nurse, Intensive Care Nurse, RN-CCU, Travel Nurse, Agency Nurse, Contract Nurse, Travel Contract, ACLS, EKG, RN, Registered Nurse, ICU, CCU, RN-ICU, RN-CCU, MICU, SICU, Advanced Life Support, CPR, BLS, Travel Nursing
 
*Weekly payment estimates are intended for informational purposes only and include a gross estimate of hourly wages and reimbursements for meal, incidental, and housing expenses. Your recruiter will confirm your eligibility and provide additional details.
 
MedPro Job ID #a0Fcx000005J8NDEA0. Pay package is based on 12 hour shifts and 36 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: ICU/CCU Registered Nurse Nursing: ICU - Intensive Care.
About MedPro Healthcare Staffing
No One Cares More for Caregivers Than MedPro. Focus on your patients, we’ll take care of the rest. MedPro Healthcare Staffing is a Joint Commission certified provider of temporary and contract staffing services. Since 1983, we have placed happy nursing and allied travelers in top healthcare facilities nationwide. You deserve a travel experience that’s rewarding and memorable. One that allows you to DREAM big. EXPLORE often. And ACHIEVE greatness. The MedPro Experience® delivers it!\n
\n
<ul>\n
<li>Access to nationwide travel assignments</li>
\n
<li>Weekly pay and direct deposit</li>
\n
<li>Full coverage of all credentialing fees</li>
\n
<li>Private housing or housing allowance</li>
\n
<li>Group Health insurance for you and your family</li>
\n
<li>Tax Free Per Diems, Housing Stipends and Travel Reimbursements</li>
\n
<li>Company-paid life and disability insurance</li>
\n
<li>Travel reimbursement</li>
\n
<li>Access to our Clinical Nurse Liaison Team</li>
\n
<li>401(k) matching</li>
\n
<li>Unlimited Referral Bonuses starting at $500</li>
\n
<li>Personalized gifts delivered to your door step!</li>
\n</ul>
\n\nBenefits
<ul>
<li>Weekly pay</li>
<li>Referral bonus</li>
<li>Employee assistance programs</li>
</ul>

Travel ICU Registered Nurse

<h3>Job Description</h3>
Job Description
We exist for workers and their employers -- who are the backbone of our economy.&nbsp; That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.
Summary of role:
The Member Care Quality Analyst position is responsible for supporting total quality methods, processes, and procedures for Member Care. This position will help preserve service excellence through monitoring and assessing customer interactions of Member Care Representatives; documenting agent performance strengths and weaknesses; highlighting immediate compliance issues; assisting in generating standard process measurement reporting; and developing quality guidelines and procedural manuals.
Responsibilities Include:
<ul>
<li>
Perform call monitoring and assessment of Call Center Associates for both inbound and outbound calls.
</li>
<li>
Audit off-phone case work, including escalated cases.
</li>
<li>
Participate and prepare cases for call calibration exercises.
</li>
<li>
Participate in internal listening sessions.
</li>
<li>
Provide standard weekly and monthly reporting.
</li>
<li>
Provides regular feedback to Leadership regarding call trends or compliance issues that may arise.
</li>
<li>
Work with Leadership to continually define Quality Assurance guidelines.
</li>
<li>
Responsible for ensuring internal and external customer interactions are handled in compliance with established procedures and standards.
</li>
<li>
Become a subject matter expert in all business segments.
</li>
<li>
Offer suggestions for process improvement to foster an exceptional customer experience.
</li>
<li>
Assist with the creation and updating of procedure/training manuals.
</li>
<li>
Maintain overall objectivity in supporting consistent and superior customer service.
</li>
<li>
Perform other special projects as needed.
</li>
</ul>
Qualifications:
Required Skills and Abilities:
<ul>
<li>
Reliable and detail-oriented enough to keep track of competing commitments and due dates so that you can meet them (or raise issues when you can’t).
</li>
<li>
Resourceful &amp; curious to research and dig into areas that you haven’t yet mastered.
</li>
<li>
Flexible, so when priorities within the organization or department change, you raise any concerns with delivering what we’ve already promised, so we can work through them
</li>
<li>
Strong written and oral communication skills
</li>
<li>
Strong in Excel, which we define as being at least as strong as our existing team.
</li>
</ul>
Education and Experience:
<ul>
<li>
3-5 years in Quality Auditing in a contact center.
</li>
<li>
Experience working in a Contact Center, including experience with metrics needed in a Contact Center.
</li>
</ul>
Preferred Qualifications:
<ul>
<li>
Proven experience thriving in high-growth, fast-paced environments.
</li>
<li>
Professional proficiency in Spanish (spoken and written).
</li>
<li>
Prior experience in the health insurance industry or related healthcare sectors.
</li>
</ul>
Work Location:
<ul>
<li>
An ideal candidate would be assigned to the Buffalo Office.
</li>
</ul>
Who we are:
Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit centivo.com.
Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase &amp; Co.
Compensation Range: $65K - $73K

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