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Senior Engineering Manager w/ Spotify USA, Inc. in NY, NY. Act as the tech leader for a product area, composed of several engg groups. Master's deg (U.S. or foreign equiv) in Comp Sci, Comp Engg, or closely rel field &amp; 5 yrs of exp in the job offered or a rel role OR Bach deg (U.S. or foreign equiv) in Comp Sci, Comp Engg, or closely rel field &amp; 7 yrs of exp in the job offered or a rel role. Must have 5 yrs of exp w/ a Master's deg or 7 yrs of exp w/ a Bach deg w/: Designing ad platforms &amp; systms. Must have 5 yrs of exp w/: Leading the dvlpmnt of commercl sftware in Java. Must have 3 yrs of exp w/ Mng multi projects simultaneously w/ different stakeholders. Must have 2 yrs of exp w/: Sourcing, hiring, &amp; growing a sftware dvlpmnt team made up of 10 or more hires. Company HQ: NY, NY; Telecommuting permitted: wrk may be performed in any loc in the U.S. Domestic &amp; internat'l travel reqd 10% of the time. SAL:$261,248 -$354,340/yr. Qualified Applicants: See full job details &amp; apply online at <a href="https://jobs.lever.co/spotify/a3be1afb-ede3-4982-be2d-7808514aebea" target="_blank">https://jobs.lever.co/spotify/a3be1afb-ede3-4982-be2d-7808514aebea</a>

Senior Engineering Manager

Senior AI Engineer, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US (Up to 20% telecommuting permitted): Manage broader responsibilities which includes leading AI system architecture, mentoring junior engineers, and driving strategic initiatives across multiple projects. Engages with stakeholders to align AI solutions with business objectives. Draft solution plays for Go-To-Market campaigns positioning AI Offerings. Lead engagements and conversations with clients to propose AI solutions offering the best price performance value. Present to customer executives and at conferences AI solutions and architecture for use cases across different industries. Scale distributed computing workloads on clusters of GPU nodes in Cloud and On-Premises environments to train AI models. Utilize: Python; Machine Learning and Deep Learning Algorithms; Prompt Engineering of LLMs; Fine tuning of LLMs using LangChain; LangGraph; LlamaIndex and Pytorch frameworks; Spark. Required: Master's degree or equivalent in Computer Engineering, Artificial Intelligence (AI) and Data Science or related (employer will accept a Bachelor's degree plus five (5) years of progressive experience in lieu of a Master's degree) and one (1) year of experience as a Senior AI Engineer or related. One (1) year of experience must include utilizing Python; Machine Learning and Deep Learning Algorithms; Prompt Engineering of LLMs; Fine tuning of LLMs using LangChain; LangGraph; LlamaIndex and Pytorch frameworks; Spark. $200000 to $250000 per year. Please send resumes to <a href="mailto:recruitad@us.ibm.com" target="_blank">recruitad@us.ibm.com</a>. Applicants must reference V169 in the subject line.

Senior AI Engineer

AI Software Research Engineer, IBM Corporation, Yorktown Heights, NY: Improve and optimize the company's AIU Spyre accelerator software stack. Contribute to the PyTorch backend integration for the Spyre chip. Contribute to hardware-software co-design, working with a cross-functional team to optimize AI (Artificial Intelligence) workloads on the Spyre chip. Develop various test suites and end-to-end CI/CD pipelines to test and evaluate various algorithms and techniques end-to-end using open-source and proprietary AI models. Collaborate closely with the internal Watsonx product team to take some of the research ideas to production. Work on various AI model enablement on the AIU Spyre chip, including state-of-the-art models and emerging models. Work with researchers to publish in top-quality conferences. Contribute to documentation and client enablement on AIU chip. Utilize Python, Bash, Jupyterlab, Machine Learning (Large Language Model (LLM), Natural Language Processing (NLP), Github, Pytorch. Required: Master's degree or equivalent in Computer Engineering, Electrical Engineering, Computer Science or related (employer will accept a bachelor's degree plus five (5) years of progressive experience in lieu of a Master's degree) and one (1) year of experience as an AI Software Engineer or related. One (1) year of experience must include utilizing Python, Bash, Jupyterlab, Machine Learning (Large Language Model (LLM), Natural Language Processing (NLP), Github, Pytorch. $170205 - $200000 per year. Please send resumes to <a href="mailto:recruitad@us.ibm.com" target="_blank">recruitad@us.ibm.com</a>. Applicants must reference H267 in the subject line.

AI Software Research Engineer

<h3>Job Description</h3>
Our client is redefining the future of capital markets, creating a smarter, more sustainable financial ecosystem where innovation meets impact. They empower the world’s leading banks, hedge funds, and asset managers to optimize portfolios, unlock new sources of capital, and operate with greater agility. With a global presence and a team that blends deep financial expertise with cutting-edge technology, this is where fintech meets purpose. 
Backed by investors like Andreessen Horowitz, Sequoia, and J.P. Morgan, and recognized by CNBC, Fast Company, and Deloitte as one of the most innovative fintechs, our client offers an opportunity to join a forward-thinking, award-winning team that’s shaping the future of global finance.
** This role requires working 4 days from the NYC office
 
About You
You thrive in a startup-minded environment where innovation and ownership go hand in hand. You’re a builder at heart who enjoys turning complex ideas into clean, scalable solutions. You bring a balance of professionalism, adaptability, and curiosity, always eager to learn and improve. You work well in a collaborative, fast-paced setting yet are confident driving projects independently from concept to deployment. You see challenges as opportunities to solve meaningful problems and take pride in creating products that make a real impact.
 
Key Responsibilities
<ul>
<li>Lead and manage a team of software developers in the design, development, testing, and deployment of their Capital Marketplace products</li>
<li>Collaborate with Product Designers, Product Managers, and other Team Leaders to plan, nurture, and implement an efficient and effective development process</li>
<li>Architect high quality, efficient and reusable back-end systems</li>
<li>Lead the front end side of the product, work with designer and give feedback on the product design and usability</li>
<li>Mentor team members in the technical aspects of their work</li>
<li>Empower and coach the Development team, organizing their work, setting goals, and making sure they are engaged</li>
<li>Recruit talented developers </li>
<li>See the big picture of group tasks and make decisions</li>
<li>Be at least an 80% hands-on developer as part of the team</li>
<li>Influence the Engineering team by interacting with stakeholders outside the team</li>
<li>Proven ability to work autonomously and drive tasks forward</li>
</ul>
 
Requirements
<ul>
<li>Extensive expertise in the Capital Markets domain, including derivatives, securities, order management systems, and portfolio management systems.</li>
<li>5+ years of experience in Java server-side development.</li>
<li>Proficient with the following technologies: Spring Boot, Spring Data JPA, Apache Kafka, PostgreSQL</li>
<li>AWS cloud services</li>
<li>Microservices</li>
<li>2+ years leading software development teams (3-6 developers)</li>
<li>Experience with web development stack, preferably react and Node.js</li>
<li>Strong knowledge of software design and a passion for creating high-standard code</li>
<li>Experience in building complex, large-scale software solutions from scratch to live production</li>
<li>Proven ability to lead, mentor, and drive people</li>
<li>Strong analytical skills</li>
<li>Self-starter, fast learner, can-do attitude with strong interpersonal skills</li>
<li>Excellent English communication skills – both spoken and written</li>
<li>B.Sc. degree in Computer Science, SW Engineering or equivalent (M.Sc. is an advantage)</li>
</ul>

Engineering Team Lead

<h3>Job Description</h3>
Job Description
$40/hr. – $50/hr. Depending on Experience plus full benefits, OT, profit sharing, PTO, paid travel
RemX is seeking a Senior Field Service Technician to support industrial baking equipment used across high-volume production bakeries and commercial facilities. This is an employee-focused company with a strong emphasis on stability, work/life balance, and long-term growth. The ideal candidate has hands-on experience servicing automated baking ovens and bakery-line machinery, with strong mechanical and electrical skills. If you’re looking for a company that treats its field service&nbsp;team as a key part of the operation, this is the right fit.
<ul>
<li>$40/hr. – $50/hr. DOE plus full benefits, OT, profit sharing, PTO, paid travel</li>
<li>3+ years of field experience servicing industrial baking ovens and bakery-line equipment is required</li>
<li>Strong mechanical and electrical background, including schematics and PLC-driven systems</li>
<li>Join a company recognized for technical excellence, collaborative culture, and employee-focused growth</li>
</ul>
The Company:
<ul>
<li>Over 30-year-old company specializing in industrial baking equipment, service, and production-line systems</li>
<li>Become part of a team-focused technical group that values collaboration and teamwork</li>
<li>40/hr. – $50/hr. DOE plus full benefits, OT, profit sharing, PTO, paid travel</li>
</ul>
The Position:
<ul>
<li>Perform installation, preventive maintenance, and repairs on industrial baking ovens, proofers, mixers, dividers, and automated bakery-line equipment</li>
<li>3+ years of field service experience working with industrial machinery, food equipment, or automated system</li>
<li>Strong mechanical and electrical background with the ability to read schematics and work with PLC-controlled systems</li>
<li>Travel regionally throughout NYC, Long Island, and Northern New Jersey to support customer sites</li>
<li>Provide on-site troubleshooting, diagnostics, and technical support to maintain consistent equipment performance</li>
<li>Communicate effectively with customers and internal teams to ensure accurate service reporting and reliable system operation</li>
</ul>
The Details:
<ul>
<li>3+ years of field service experience servicing industrial baking ovens and bakery-line equipment is required</li>
<li>Portal-to-portal travel with OT; must reside in Queens, Long Island, Staten Island, or nearby NYC boroughs</li>
</ul>

Field Service Technician - Commercial Baking Equipment

<h3>Job Description</h3>
Job Description
We’re not just hiring; we are building a world better than we found it, supporting those who serve the common good, assisting those who are most vulnerable, and helping keep our communities safe.&nbsp; &nbsp;
We are&nbsp;seeking a highly motivated&nbsp;Field Service Technician&nbsp;in our Albany, New York market to perform various technical duties in support of education and healthcare communications systems. In this role, the Field Service Technician will provide support and maintenance on communication and networking equipment while delivering high-quality customer service promptly.
 Accountabilities:
<ul>
<li>Troubleshoot, repair, along with coordinating changes in programming and maintenance of PA, education, and healthcare communication systems.</li>
<li>Effectively work with customer's IT staff to troubleshoot network-integrated systems.</li>
<li>Professionally interface with customers to convey system status information.</li>
<li>Effectively work with Maintenance Agreement customers to ensure the continued health of existing system deployments.</li>
<li>Responsible for performing agreed-upon preventive maintenance on systems.</li>
<li>Provide effective "on-call" support.</li>
<li>Acquire technical certifications as needed for the job.</li>
</ul>
Requirements for Success:
<ul>
<li>Associate’s degree or equivalent relevant work experience.</li>
<li>Minimum of 2 years of related low-voltage work experience.</li>
<li>Functional understanding of IT-related technologies, including switching, routing, networking, and server knowledge.</li>
<li>Experience using basic hand tools and multi-meters.</li>
<li>Ability to read schematics and interpret signal flow through circuits.</li>
<li>Willingness to obtain and maintain company-sponsored credentials and certifications.</li>
<li>Professional self-starter who is reliable, flexible, proactive, resilient, organized, and punctual.</li>
<li>Computer skills to include understanding basic computer manipulation, managing computer files, word processing, using spreadsheets and databases, creating presentations, finding information, and communicating.</li>
<li>Excellent written and verbal communication skills to effectively express ideas and information.</li>
<li>Ability to thrive both independently and in a team environment.</li>
<li>A high level of commitment to customer satisfaction.</li>
<li>Basic math computation skills to include addition, subtraction, multiplication, division, percentages and fractions.</li>
<li>Ability to follow policies, processes and procedures.</li>
<li>Effective use of Microsoft 365 suite of products.</li>
<li>Demonstrated attention to detail and commitment to task in completing assignments with quality outputs.</li>
<li>Maintain a clean driving record.&nbsp;</li>
</ul>
What We Do and Who We Are:&nbsp;Ronco is a technology company providing critical communications technology, installation, and support to the federal government, healthcare organizations and primary education institutions. Please see our website at ronco.net – Our Solutions – Managed Services to learn more about what we do.
Founded in 1965, we are a third-generation family-owned and operated organization headquartered in Buffalo, New York, with multiple locations operating along the East Coast.&nbsp; Our footprint includes a local commitment to customers in New York, Pennsylvania, North Carolina and South Carolina.
Why Choose Us:&nbsp;In&nbsp;return for your commitment and valuable contributions to the Company, Ronco offers a friendly working atmosphere, competitive compensation, and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, &nbsp;a generous 401(k) match, nine paid Holidays, Sick Pay, and Paid Time Off), on the job training, and opportunities for promotion. We also offer a flexible hybrid working model of 3 days a week in-office, and 2 days a week remote.
Long Tenured:&nbsp;Not to brag, but our team rocks! With an average&nbsp;employee tenure of 11 years, our experience authenticates our capabilities. In addition, we are staffed with talented professionals who gauge their success based on our customers. And we do know how to let our hair down and have a serious bit of fun.&nbsp;
Vendor Credentialing:&nbsp;This role may require you to meet vendor specific credentialing requirements to visit customer sites as a condition of your continued employment. These requirements vary based on the respective healthcare, educational, state, or federal customer and may include vaccinations, additional background checks, additional drug testing, and any other type of criteria as specified by the customer.
Drug Free Workplace:&nbsp;Ronco is a drug-free workplace. Employment is subject to passing a drug test.&nbsp;
Equal Opportunity Employer:&nbsp;Ronco is an&nbsp;Equal Opportunity Employer.
Company DescriptionFounded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections. 
<h3>Company Description</h3>
Founded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections.

Field Service Technician

<h3>Job Description</h3>
Job Description
We’re not just hiring; we are building a world better than we found it, supporting those who serve the common good, assisting those who are most vulnerable, and helping keep our communities safe.
We are seeking a highly motivated Field Service Technician in our Buffalo, New York market to perform various technical duties in support of education and healthcare communications systems. In this role, the Field Service Technician will provide support and maintenance on communication and networking equipment while delivering high-quality customer service promptly.
 Accountabilities:
<ul>
<li>Troubleshoot, repair, along with coordinating changes in programming and maintenance of PA, education, and healthcare communication systems.</li>
<li>Effectively work with customer's IT staff to troubleshoot network-integrated systems.</li>
<li>Professionally interface with customers to convey system status information.</li>
<li>Effectively work with Maintenance Agreement customers to ensure the continued health of existing system deployments.</li>
<li>Responsible for performing agreed-upon preventive maintenance on systems.</li>
<li>Provide effective "on-call" support.</li>
<li>Acquire technical certifications as needed for the job.</li>
</ul>
Requirements for Success:
<ul>
<li>Associate’s degree or equivalent relevant work experience.</li>
<li>Minimum of 2 years of related low-voltage work experience.</li>
<li>Functional understanding of IT-related technologies, including switching, routing, networking, and server knowledge.</li>
<li>Experience using basic hand tools and multi-meters.</li>
<li>Ability to read schematics and interpret signal flow through circuits.</li>
<li>Willingness to obtain and maintain company-sponsored credentials and certifications.</li>
<li>Professional self-starter who is reliable, flexible, proactive, resilient, organized, and punctual.</li>
<li>Computer skills to include understanding basic computer manipulation, managing computer files, word processing, using spreadsheets and databases, creating presentations, finding information, and communicating.</li>
<li>Excellent written and verbal communication skills to effectively express ideas and information.</li>
<li>Ability to thrive both independently and in a team environment.</li>
<li>A high level of commitment to customer satisfaction.</li>
<li>Basic math computation skills to include addition, subtraction, multiplication, division, percentages and fractions.</li>
<li>Ability to follow policies, processes and procedures.</li>
<li>Effective use of Microsoft 365 suite of products.</li>
<li>Demonstrated attention to detail and commitment to task in completing assignments with quality outputs.</li>
<li>Maintain a clean driving record.</li>
</ul>
What We Do and Who We Are: Ronco is a technology company providing critical communications technology, installation, and support to the federal government, healthcare organizations and primary education institutions. Please see our website at ronco.net – Our Solutions – Managed Services to learn more about what we do.
Founded in 1965, we are a third-generation family-owned and operated organization headquartered in Buffalo, New York, with multiple locations operating along the East Coast. Our footprint includes a local commitment to customers in New York, Pennsylvania, North Carolina and South Carolina.
Why Choose Us: In return for your commitment and valuable contributions to the Company, Ronco offers a friendly working atmosphere, competitive compensation, and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, a generous 401(k) match, nine paid Holidays, Sick Pay, and Paid Time Off), on the job training, and opportunities for promotion. We also offer a flexible hybrid working model of 3 days a week in-office, and 2 days a week remote.
Long Tenured: Not to brag, but our team rocks! With an average employee tenure of 11 years, our experience authenticates our capabilities. In addition, we are staffed with talented professionals who gauge their success based on our customers. And we do know how to let our hair down and have a serious bit of fun.
Vendor Credentialing: This role may require you to meet vendor specific credentialing requirements to visit customer sites as a condition of your continued employment. These requirements vary based on the respective healthcare, educational, state, or federal customer and may include vaccinations, additional background checks, additional drug testing, and any other type of criteria as specified by the customer.
Drug Free Workplace: Ronco is a drug-free workplace. Employment is subject to passing a drug test.
Equal Opportunity Employer: Ronco is an Equal Opportunity Employer.
Company DescriptionFounded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections. 
<h3>Company Description</h3>
Founded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections.

<h3>Job Description</h3>
Job Description
DOD TRMC Internship Program
GENERAL INFOMATICS, INC. Federal is proud to support the DOD Test Resource Management Center internship (TRMCi) program, placing top-tier STEM students in immersive, hands-on internships at Major Range and Test Facility Base (MRTFB) locations across the country.
Launch Your Career with GENERAL INFOMATICS, INC. Federal and the Department of Defense
Are you a STEM student looking to make an impact? GENERAL INFOMATICS, INC. Federal partners with the Department of Defense (DOD) to offer hands-on, real-world experience through the Test Resource Management Center Internship (TRMCi) Program. We support the Office of the Under Secretary of Defense for Research and Engineering's Test Resource Management Center (TRMC)-the organization responsible for overseeing the DOD's National Test and Evaluation infrastructure. Through this partnership, we place top college students at Major Range and Test Facility Base (MRTFB) locations across the country.
As a TRMCi intern you will:
<ul>
<li>Work alongside engineers, scientists, and technical professionals</li>
<li>Contribute to cutting-edge Test &amp; Evaluation (T&amp;E) projects</li>
<li>Support missions that strengthen national defense</li>
<li>Gain meaningful, resume-building experience in a real DOD environment</li>
</ul>
This program is an opportunity to apply your skills, grow professionally, and be part of something bigger-advancing innovation that protects and empowers our Nation.
Candidate benefits and eligibility may vary.
Application timeline: Summer 2026 Applications are open from September 1, 2025 - November 1, 2025
Bottom of Form
 
Program Details
Internship Dates: 10-week paid internship June 1, 2026 - August 7, 2026
Location: In-person at DOD Test and Evaluation Ranges across the Nation
Focus: STEM-focused roles in engineering, computer science, data science, and more -Associates/Trade/Certification - BUFFALO, NY
Application Timeline: Summer 2026 Applications are open from September 1, 2025 - November 1, 2025
Candidate Requirements: 
<ul>
<li>Must be actively pursuing one of the following pathways: 
<ul>
<li>Artisan/Technical Pathway - Current students in trade/technical school or community college programs in specialized fields Mechanical Engineering Technicians</li>
</ul>
</li>
<li>Must demonstrate strong academic performance and interest in national security or defense related careers.</li>
<li>Must be a U.S. Citizen with eligibility to obtain a U.S. Secret Security Clearance.</li>
</ul>
 
Frequently Asked Questions
Who is eligible to apply?
TRMCi Program applicants must be U.S. Citizens pursuing a degree or certificate in a STEM field currently enrolled in a trade/technical school or community college specializing in a technical pathway, and eligible to obtain a Secret clearance.
Is this a paid internship?
Yes! Interns receive hourly compensation, and eligible participants will have housing, travel, and logistical support arranged and paid for by the program.
Do I need prior experience with the DoD or military?
No prior DoD experience is required. However, an interest in national security, defense technology, or government service is encouraged.
What type of projects will interns work on?
Projects vary by location and may include engineering analysis, systems testing, data science, cybersecurity, modeling &amp; simulation, and software development, among others.
Where will I be placed?
Interns are assigned to Major Range and Test Facility Base (MRTFB) sites and other supporting DoD locations across the country. Placement is based on skillset, clearance eligibility, and mission needs.
Major Range and Test Facility Base (MRTFB) Portfolio
Department of Defense Test Resource Management Center (TRMC)
Air Force
- Arnold Engineering Development Complex - Arnold AFB, TN
<ul>
<li>National Full-Scale Aerodynamics Complex - Moffett Field, CA</li>
<li>704th Test Group - Holloman AFB, NM</li>
</ul>
- 412th Test Wing - Edwards AFB, CA
- 96th Test Wing - Eglin AFB, FL
- Space Launch Delta 30 - Vandenberg SFB, CA
- Space Launch Delta 45 - Patrick SFB, FL
 
Army
- West Desert Test Center - Dugway Proving Ground, UT
- Electronic Proving Ground - Fort Huachuca, AZ
- Aberdeen Test Center - Aberdeen Proving Ground, MD
- Reagan Test Site - Huntsville, AL (HQ)
- Kwajalein Atoll, Marshall Islands (Range)
- White Sands Test Center - White Sands Missile Range, NM
- Yuma Test Center - Yuma Proving Ground, AZ
- Redstone Test Center - Redstone Arsenal, AL
 
Navy
- Naval Air Warfare Center Weapons Division - Point Mugu, CA
- Naval Air Warfare Center Weapons Division - China Lake, CA
- Naval Air Warfare Center Aircraft Division - Patuxent River, MD
- Naval Undersea Warfare Center Newport Division (AUTEC) - Andros Island, Bahamas
- Naval Undersea Warfare Center Keyport Division - Keyport, WA
- Pacific Missile Range Facility - Kauai, HI
 
Tri-Service / Defense Agencies
- Joint Interoperability Test Command - Ft. Huachuca, AZ
- Joint Interoperability Test Command - Ft. Meade, MD
 
Other Recognized Facilities
- Buffalo, NY
 
National Cyber Range Complex (NCRC's)
- Patuxent River, MD
- Orlando, FL
- Charleston, SC
- Augusta, GA
 
When will I know if I've been selected?
Selections are typically finalized by April. You will be notified by email regarding your application status and next steps.
 
 
Must be able to pass a government background check and obtain a Secret Security Clearance (US citizenship required)
 Job Posted by ApplicantPro

TRMCi _-Paid STEM DoD Internship (Summer 2026) - Mechanical Engineering Technicians (Associates/Trad

<h3>Job Description</h3>
Job DescriptionWe are seeking a highly motivated and experienced Help Desk Support/Field Service Technician to join our expanding team on Long Island. You will troubleshoot client issues from our main office via chat or over the phone utilizing remote tools. When needed, you will travel to site locations for installations, maintenance, and repair of desktops, VoIP phones and networks. *This is not an entry level position. You must have real experience and will be expected to be productive from the beginning. Duties and Responsibilities (not comprehensive of all tasks)&nbsp; · Diagnose and resolve IT related hardware, software, and network issues · Configuration and installation of new IT equipment at client locations · Installation, setup, and support of VoIP systems · Configure user accounts in Active Directory, O365 and other applications · Track customer issues and resolutions in our ticketing system · Proactively monitor, manage, and support client networks · Perform software and hardware updates and maintenance · Investigate security breaches and vulnerabilities · Collaborate with other team members to solve complex issues · Recommend hardware and software improvements to clients · Monitor data backups and perform file restorations or disaster recovery · Rebuild/re-image computers and transferring/saving user profiles and data · Resolve virus and malware issues · VPN setup and troubleshooting · Backup/Restoration and Disaster Recovery Requirements and Qualifications · At least 2 yrs. experience in an IT support related position · ConnectWise and MSP experience +++ · Cisco and Meraki experience +++ · Thorough knowledge of Windows 10 and Mac OS X · Cybersecurity experience or certification a plus, but not required. · Familiarity with mobile devices such as iPhones, iPads, Android, etc. · Prior knowledge of service ticketing systems · Experience installing firewalls, routers, switches, IP cameras, phone systems and wireless access points · Running and terminating low voltage wiring (Cat cable, RJ45, RJ11) · Professional attitude and appearance · Ability to lift/push/pull up to 50lbs and maneuver around close quarters equipment locations · Availability during weekday business hours and a rotating on-call schedule, if needed · Must have a reliable vehicle and be available to travel within an assigned geographical region Desired Qualities and Skills · Strong troubleshooting and critical thinking skills · Ability to multitask, prioritize, and manage time efficiently · Excellent verbal and written communication skills · Self-motivated with the ability to work in a fast-paced environment Why work here We offer a great opportunity to learn and be exposed to many different facets of the IT landscape. Our technicians are not pigeonholed into a narrow field of support. All our technicians are expected to be able to support every service we offer. Training is encouraged as well as use of our in-house lab to further broaden their knowledge.

MSP L2+ Help Desk Support/Field Service - IT Technician

<h3>Job Description</h3>
Job Description
Purpose of Role
Delivering high quality technical service, promote values in technology and provide effective services to the Business
Key Dimensions of the role

Department/function
Global Infrastructure Services
Direct reports
None
Reporting Manager
Field Services Lead
Designation
Field Services Analyst
Role Summary:
This position assists customers, end users at onsite or remote locations and operating staff with technical support of desktop computers, applications, and related technology. Interaction with multiple levels of end users, managers, VIPs and local technical staff is required. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general IT services is required. “Smart Hands” services and cooperation with subject matter experts to provide support of Networking Equipment, Servers, Telecoms and other IT related equipment.
Primary Responsibilities:
<ul>
<li>Local and Remote support of end user devices including, but not limited to: troubleshooting, repair, maintenance, upgrade recommendations / installations, configuration/setup, incident analysis and resolution, basic connectivity support (wired and wireless), PDA and Smartphone support, printer (MFD) support and peripheral management.</li>
<li>Performing end user device imaging, deployment, installation and collection; along with the moving of any equipment from one location to another, while adhering to customer standards.</li>
<li>Performing end user software installation, configuration, procurement, support, and troubleshooting on end user devices.</li>
<li>Taking end to end ownership of assigned end user Incidents and Requests, while categorizing, tracking, prioritizing and providing up-to-date status and information to them while utilizing ITSM ticketing tools such as Service Now, Remedy, HP Service Manager, or Peregrine Service.</li>
<li>As onsite ‘Smart Hands’ support, will be asked to perform training and orientation on use of Hardware and Software, along with coordination of onsite tasks from other off-site technical teams. Will also need to support VIP level end users, as needed.</li>
<li>Assisting with Hardware/Software asset inventory Management, including hardware disposals.</li>
<li>Support In-country/site PBX networks and PSTN interfaces.</li>
<li>Assisting with special projects.</li>
<li>Performing other duties as assigned.</li>
</ul>
Desired Skills and Experience
Core competencies, knowledge and experience:
<ul>
<li>At least 3 years hands on experience in Field Support Services.</li>
<li>Strong customer service skills</li>
<li>Strong written and verbal communication skills</li>
<li>Must be detail oriented and self-motivating</li>
<li>Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels</li>
<li>Clients: Windows 10, Windows7, Windows XP, IOS</li>
<li>Servers: Windows 2003, Windows 2008, Windows 2013</li>
<li>Dell OEM Certified Technician for ordering parts through OEM and parts replacement &nbsp;</li>
<li>Strong Microsoft Office skills (Outlook, Word, and Excel)</li>
<li>Strong Microsoft operating System installation and troubleshooting skills</li>
<li>Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers</li>
<li>Basic knowledge to support Mac and iOS devices</li>
<li>Knowledge to support Multifunctional Devices, Smartphones, PDA’s, iPhone’s, iPad’s &amp; BYOD</li>
<li>Experience in IT related services with basic understanding of Networks, Intel Servers and Telecoms</li>
<li>Ability to successfully pass a background security check</li>
<li>Experience including remote control of PCs and video conferencing knowledge</li>
<li>Rotational On-call for executive support</li>
</ul>
Technical / professional qualifications:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High school degree or GED required. Bachelor’s degree preferred.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Microsoft certifications
Business &amp; Behavioural Skills
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand, specifically non-technical senior management
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to interact with customers to ensure that the service is flexible, efficient and responsive
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; To work through issues analytically to a successful conclusion
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrable results in a business customer facing role, with a track record of delivering services to defined service levels.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience of working with multi-discipline teams in distributed locations.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Use of ITIL service management framework to deliver best practice
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Self-motivated. Ability to learn new technologies on own.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong technical aptitude and ability to research and solve complex issues independently
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work as part of a team.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to participate and contribute during crisis times, assist team members/leads, as needed.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Show adaptability and flexibility in work to suit business requirements. Be flexible with respect to work requirements and timings of shifts based on business requirements.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrate ownership and responsibility in all assignments
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Build and nurture positive working relationship with customers with the intention to exceed their Expectations.
Physical demands:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must be able to frequently remain in a stationary/sitting position.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Frequently moves/lifts computer equipment weighing up to 50 pounds.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Able to manipulate small hand tools.
Work environment:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Generally works in an office or warehouse environment but may occasionally be required to perform job duties outside of the typical office setting.

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