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city

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<h3>Job Description</h3>
<ul>
<li>Responsible for executing, monitoring, and training inventory best practices and standard operating procedures for the entire store, including both front end and pharmacy. Supports pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns. Champions On-Shelf Availability and is responsible for receiving, counting, pricing, returns, and all in-store inventory processes. Validates and ensures accuracy of planograms.</li>
<li>Responsible for reviewing and coordinating the proper use of reports and system applications, which have an impact on the accuracy of front end and pharmacy on-hand balances and pricing.</li>
<li>Responsible for executing and maintaining front end and pharmacy asset protection techniques, and filing claims for warehouse and vendor overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods including prescription drugs.</li>
<li>In designated stores, as required, opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling and cashier responsibilities, and ensuring the floor and stock room are ready for the business day.</li>
</ul>
Customer Experience
<ul>
<li>Engages customers by greeting them and offering assistance with products and services. In designated stores, when serving as the leader on duty, resolves customer issues and answers questions to ensure a positive customer experience.</li>
<li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li>
</ul>
Operations
<ul>
<li>Executes and coaches team members on warehouse and vendor inventory management processes including but not limited to creating, reviewing, and receiving orders.</li>
<li>Scans in all deliveries while the vendor is still in the store, including common carrier deliveries. Focuses on One Box receiving. Takes the appropriate action marking delivery as received if the product was physically delivered, contacting vendor for past undelivered scheduled receipts, and opening tickets as needed to correct inaccurate orders.</li>
<li>Under the supervision of the pharmacist-in-charge, verifies all pharmacy shipments are posted for products physically received at the store. Completes or verifies postings of all pharmacy warehouse orders, ABC prescription and OTC orders daily, secondary vendor orders, flu and dropship orders performing any necessary tote audits, and accurately reporting any shortages or damaged product.</li>
<li>Completes On-Shelf Availability (OSA) end-to-end process including warehouse and direct store delivery (DSD) for planogrammed departments, executing disposals, call-ins, and vendor returns before expiration, completes scan outs/ scan outs returns on all subscribed departments including vendor/ DSD departments and pharmacy scan outs.</li>
<li>Under the supervision of the pharmacist-in-charge,completes pharmacy inventory activities including but not limited to pharmacy recalls following Pharmacy Hazardous Waste Policy, vendor returns, non-controlled, and damaged salvage returns. Facilitates excess inventory returns or interstore pharmacy transfers where applicable for non-returnable ABC overstock. Verifies posting of all pharmacy/ prescription claims.</li>
<li>Completes execution of all pricing activities including price changes, markdowns, and markdowns deletes. Responsible for basic department pricing, including daily price changes, accurate pricing with correct signage, and reliable and timely completion of any additional regulatory pricing tasks.</li>
<li>Responsible for supporting front end and pharmacy ordering by ordering expense items. Monitors pharmacy manual orders to identify excess orders. Maintains consigned inventory and orders as required.</li>
<li>Ensures all designated pull &amp; quarantine item on-hands are updated and placed in the designated holding area.</li>
<li>Maintains accurate inventory counts. Maintains the accuracy of on-hand quantities including but not limited to basic departments, stockroom, overstock locations.</li>
<li>Under the supervision of the pharmacist-in-charge, maintains accurate inventory counts and accuracy of on-hand quantities in pharmacy and completes pharmacy smart counts.</li>
<li>Ensures the store maintains inventory compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li>
<li>Assists in the maintenance of inventory records, including receiving and posting of all products (in the front-end)) received at the store in all inventory systems. Organizes files and retains all invoices/receipts/return authorizations necessary for all inventory activities.</li>
<li>Helps to prepare for physical inventory and supports the physical inventory day activities, including but not limited to preparing sales floor, stockroom, and pharmacy for inventory and auditing the third party team on the day of inventory.</li>
<li>Supports keeping all counters and shelves clean and well merchandised.</li>
<li>Knowledgeable of all store systems and equipment.</li>
<li>Assists and coaches store team on all package delivery activities, including scanning in and out of packages, completing all daily inventory functions and, package returns at Walgreens. Supports execution of Pickup Program.</li>
<li>In designated stores, when serving as the leader on duty, responsible and accountable for registering all related sales on assigned point-of-sale system (POS), including records of scanning errors, price verifications, items not on file, price modifications, and voids. Completes product returns, order voids, customer refunds, cash drops to safe, and provides change as requested for point of sale.</li>
<li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li>
<li>Completes any additional activities and other tasks as assigned.</li>
</ul>
Training &amp; Personal Development
<ul>
<li>Attends company-based trainings for continuous development and completes all e-learning modules including safety training requirements.</li>
<li>Obtains and maintains a valid pharmacy license/certification as required by the state.</li>
</ul>
Communications
<ul>
<li>Serves as a liaison between management and non-management team members by coaching and developing other capabilities with inventory systems. When serving as the leader on duty, communicates assigned tasks to team members and reports disciplinary issues and customer complaints to management.</li>
</ul>
 Basic Qualifications 
<ul>
<li>Six months of prior work experience with Walgreens (internal candidates) or one year of prior retail work experience (external candidates). </li>
<li>Must be fluent in reading, writing, and speaking English (except in Puerto Rico). </li>
<li>Must have a willingness to work a flexible schedule, including evening and weekend hours. </li>
<li>“Achieving expectations” rating on last performance review and no written disciplinary actions in the previous 12 months (internal candidates only). </li>
<li>Demonstrated attention to detail and ability to multi task and manage execution. </li>
<li>Experience in identifying operational issues and recommending and implementing strategies to resolve problems.</li>
</ul>

Inventory Specialist

<h3>Job Description</h3>
Job DescriptionLicensed Master Social Worker – Nursing Home Surveyor/Complaint Investigator
Location: New Rochelle, NY Job ID: #25198 Employment Type: Contract/Travel | Full-Time Hourly Rate: $39/hour
About Greenlife Healthcare Staffing
Greenlife Healthcare Staffing is a nationwide recruitment agency that connects healthcare professionals with top healthcare facilities. We place talent in hospitals, clinics, nursing homes, multi-specialty groups, and private practices across the country.
Position Summary
We are seeking a Licensed Master Social Worker (LMSW) to join a Review Company based in New Rochelle, NY as a Nursing Home Surveyor/Complaint Investigator. This full-time, contract role focuses on conducting nursing home surveys, investigating complaints, and ensuring compliance with federal and state regulations.
Responsibilities
<ul>
<li> Conduct nursing home surveys and complaint investigations, including those involving abuse or neglect </li>
<li> Evaluate facilities’ compliance with state and federal regulations </li>
<li> Draft Statements of Deficiencies (SOD) using the Principles of Documentation </li>
<li> Review and assess corrective action plans for compliance </li>
<li> Complete required data entry in state and federal reporting databases </li>
<li> Participate in immediate jeopardy monitoring and state oversight activities </li>
<li> Provide testimony in administrative hearings as needed </li>
<li> Attend required meetings and adhere to DOH and IPRO schedules and policies </li>
</ul>
Greenlife Healthcare Staffing Empowering Healthcare Professionals. Enhancing Patient Care.
Requirements
Requirements
<ul>
<li>Licensure: Active New York State LMSW license </li>
<li>Experience:</li>
<ul>
<li> Minimum of 2 years of clinical experience in a medical facility, preferably a nursing home (required) </li>
<li> 2 years of experience conducting nursing home surveillance activities (preferred) </li>
</ul>
<li>Certification:</li>
<ul>
<li> SMQT Certification (preferred; must be willing to obtain within 12 months) </li>
</ul>
<li>Other:</li>
<ul>
<li> Must be able to travel to on-site nursing home locations as required </li>
<li> Strong documentation and regulatory compliance skills</li>
</ul>
</ul>
Benefits
Benefits
<ul>
<li> $39 per hour </li>
<li> Mileage reimbursement </li>
<li> Flexible full-time schedule </li>
<li> Opportunity to contribute to healthcare quality assurance and patient advocacy</li>
</ul>

Licensed Master Social Worker

<h3>Job Description</h3>
Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables. Customer Experience
<ul>
<li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.</li>
<li> Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.</li>
<li>Accountable for improving on overall customer service metrics.</li>
</ul>
Operations
<ul>
<li>Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.</li>
<li>Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.</li>
<li>Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.</li>
<li>Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.</li>
<li>Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures.</li>
<li>Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.</li>
<li>Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.</li>
<li>Ensures team members have a working knowledge of all computer and technology systems and software.</li>
<li>Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.</li>
<li>Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.</li>
<li>Completes special assignments and other tasks as assigned.</li>
</ul>
 Full Store Operation Business Performance Management
<ul>
<li>Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.</li>
<li>Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center.</li>
<li>Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary.</li>
</ul>
People &amp; Performance Management
<ul>
<li>Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members’ career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate.</li>
<li> Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team.</li>
<li>Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions.</li>
<li>Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.</li>
<li>Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline.</li>
</ul>
 Training &amp; Personal Development
<ul>
<li>Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders.</li>
<li>Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place.</li>
<li>Obtains and maintains valid pharmacy technician license as required by state.</li>
</ul>
Communications
<ul>
<li>Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns.</li>
<li>Assists Store Manager in planning and communicating the company and store strategy.</li>
</ul>
 Basic Qualifications 
<ul>
<li>Bachelor’s degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports).</li>
<li>Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen.</li>
<li>Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date.</li>
<li>Must be fluent in reading, writing, and speaking English (except in Puerto Rico)</li>
<li>Willingness to work flexible schedule including extended days, evenings, and weekend hours.</li>
<li>Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location.</li>
<li>Ability to transfer to other Walgreens retail assets located within the same hiring Area.</li>
</ul>

Emerging Store Manager

<h3>Job Description</h3>
Job Description
SUMMARY As a Certified Nursing Assistant, you will provide high quality, individualized patient care in collaboration with the nursing team.&nbsp; Your ability to take initiative while always assisting and maintaining patient care will be critical in the success of the entire team.
STATUS:&nbsp;Part Time &nbsp;&nbsp;&nbsp;
LOCATION: Clifton Springs Nursing Home
DEPARTMENT: Long Term Care
SCHEDULE: Evenings, 3p-11p
ATTRIBUTES
<ul>
<li>
Compassionate, patient focused and dependable team player
</li>
<li>
Exceptional documentation skills and professional behavior
</li>
<li>
Ability to read, write and speak English (following both verbal and written instruction)
</li>
</ul>
RESPONSIBILITIES 
<ul>
<li>
Patient Care &amp; Service. Provide and/or assist the resident in activities necessary as per individualized care planning; transport to and from activities as needed; provide leisure activities as needed; perform evaluation and reporting; provide resident and family with emotional support
</li>
<li>
Safety. Assist in maintaining a clean and safe resident environment 
</li>
<li>
Communication &amp; Documentation. Support families, direct them to appropriate professional staff; respond to resident requests in a timely manner; receive/give reports to team members/team leaders
</li>
</ul>
EDUCATION:
HS (Required)
LICENSES / CERTIFICATIONS:&nbsp;
CNA - Certified Nursing Assistant - New York State Education Department (NYSED)
PHYSICAL REQUIREMENTS:
M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. 
Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations. 
PAY RANGE:
$19.50 - $20.70
CITY:
Clifton Springs
POSTAL CODE:
14432
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer. Minority/Female/Disability/Veterans by a prospective employee and/or employee’s Physician or delegate will be considered for accommodations.

C.N.A.

<h3>Job Description</h3>
Distinguished Engineer
In Risk Tech, we provide the foundation for Capital One to thrive in an uncertain world. Our engaged, empowered, and intelligent people produce outstanding products, working toward the common goal of transforming risk management with technology. We build data-driven tools that use machine learning to prevent risks &amp; automatically detect issues before they impact our business, our customers, or our communities.
In this role, you will define the architecture and use your technical knowledge and hands-on experience to drive implementation of innovative technical solutions that transform how we perform Risk Management. You will help define technical patterns and engineering best practices that enable teams to build the right solutions the right way. You will work closely with business leaders, product managers and engineers to build scalable systems that identify, assess and mitigate operational risks across the enterprise. Your work will
directly influence the organization’s ability to manage risk proactively and effectively.
If you are passionate about working in ambiguous spaces, solving complex architectural problems, driving collaboration among enterprise leaders to reach consensus, and exerting horizontal influence, this role could be a great fit!
Distinguished Engineers in Capital One are on an individual contributor track, and strive for diversity of thought to visualize the problem space. This strengthens our ability to influence, collaborate and provide the most innovative solutions across organizational boundaries. Distinguished Engineers will significantly impact our trajectory and devise clear roadmaps to deliver next generation technology solutions.
Distinguished Engineers are:
<ul>
<li>
Deep technical experts and thought leaders that help accelerate adoption of the very best engineering practices, while maintaining knowledge on industry innovations, trends and practices
</li>
<li>
Visionaries, collaborating on Capital One’s toughest issues, to deliver on business needs that directly impact the lives of our customers and associates. They set the architecture and technical strategy for the domain
</li>
<li>
Role models and mentors, helping to coach and strengthen the technical expertise and know-how of our engineering and product community
</li>
<li>
Evangelists, both internally and externally, helping to elevate the Distinguished Engineering community and establish themselves as a go-to resource on given technologies and technology-enabled capabilities
</li>
</ul>
Responsibilities:
<ul>
<li>
Build awareness, increase knowledge and drive adoption of modern technologies, sharing consumer and engineering benefits to gain buy-in
</li>
<li>
Strike the right balance between lending expertise and providing an inclusive environment where others’ ideas can be heard and championed; leverage expertise to grow skills in the broader Capital One team
</li>
<li>
Promote a culture of engineering excellence, using opportunities to reuse and innersource solutions where possible
</li>
<li>
Effectively communicate with and influence key stakeholders across the enterprise, at all levels of the organization
</li>
<li>
Operate as a trusted advisor for a specific technology, platform or capability domain, helping to shape use cases and implementation in an unified manner
</li>
<li>
Lead the way in creating next-generation talent for Tech, mentoring internal talent and actively recruiting external talent to bolster Capital One’s Tech talent
</li>
</ul>
Basic Qualifications:
<ul>
<li>
Bachelor’s Degree
</li>
<li>
At least 7 years of experience with application architecture and design patterns
</li>
<li>
At least 5 years of experience with architectural patterns (SOA), building APIs, microservices, event streams, and high throughput systems&nbsp;
</li>
</ul>
Preferred Qualifications:
<ul>
<li>
Master’s Degree in Computer Science or a Master’s Degree in Software Engineering
</li>
<li>
10+ years of experience of working with business leaders on the implications of architectural decisions
</li>
<li>
4+ years building cloud native architectures, architecting enterprise applications on public cloud platforms and cloud ecosystems (AWS, GCP or Azure)
</li>
<li>
5+ years experience with DevOps or DevSecOps and building CI/CD pipelines using Jenkins, Artifactory, Chef, Ansible, AWS CloudFormation templates, GitHub, and Sonar
</li>
<li>
12+ years of experience in software engineering, with focus on designing and implementing enterprise-level systems
</li>
<li>
10+ years of experience with enterprise architecture, software architecture, and design patterns
</li>
<li>
3+ years of experience with cloud computing (AWS, Microsoft Azure, Google Cloud)
</li>
<li>
Strong proficiency in modern programming languages and data processing frameworks
</li>
<li>
3+ years of experience with Data strategy, AI and ML Technologies
</li>
<li>
AWS Solution Architect - Professional or Associate
</li>
</ul>
​
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $263,900 - $301,200 for Distinguished Engineer
 &nbsp;
New York, NY: $287,800 - $328,500 for Distinguished Engineer
 &nbsp;
Plano, TX: $239,900 - $273,800 for Distinguished Engineer
 &nbsp;
Richmond, VA: $239,900 - $273,800 for Distinguished Engineer
 &nbsp;
 &nbsp;
 &nbsp;
 &nbsp;
 &nbsp;
 &nbsp;
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Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the&nbsp;Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="mailto:RecruitingAccommodation@capitalone.com" target="_blank">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to <a href="mailto:Careers@capitalone.com" target="_blank">Careers@capitalone.com</a>
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Distinguished Engineer

<h3>Job Description</h3>
THIS POSITION IS ONSITE
Be part of the future!
We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.&nbsp; We are committed to make a difference.
What we offer:
<ul>
<li>Competitive Starting Pay</li>
<li>Paid Training</li>
<li>Tuition reimbursement</li>
<li>Global Advancement Opportunities</li>
<li>Company Vehicle (as applicable)</li>
<li>Referral Bonuses</li>
<li>Comprehensive Benefits
<ul>
<li>Medical/Dental/Vision insurance</li>
<li>Health Savings Account (HSA)</li>
<li>Life Insurance</li>
<li>401(k) savings plan with company match</li>
<li>Short-Term and Long-Term Disability</li>
<li>Employee Assistance Program</li>
<li>Wellness Program</li>
<li>And More!</li>
</ul>
</li>
</ul>
What you will do&nbsp; Under direct supervision of the Pod Team Manager (Customer Service Dispatch Supervisor), receives and schedules customer calls for service. Manages schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debriefs activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.&nbsp;
How you will do it&nbsp;
<ul>
<li>
Receives customer requests for unscheduled or scheduled service.&nbsp;
</li>
<li>
Coordinates labor scheduling to align technician to the appropriate customer and service need.&nbsp;
</li>
<li>
Communicates the action plan and services to be provided directly to the customer.&nbsp;
</li>
<li>
Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.&nbsp;
</li>
<li>
Answers any customer inquiries and resolves or escalates customer issues, as appropriate.&nbsp;
</li>
<li>
Debrief activities daily&nbsp;
</li>
<li>
Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.&nbsp;
</li>
<li>
Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.&nbsp;
</li>
<li>
Scheduled Service Visits – on time&nbsp;
</li>
<li>
Parts ordering/PO creation support&nbsp;
</li>
<li>
Start-up support&nbsp;
</li>
<li>
Customer PO confirmation&nbsp;
</li>
<li>
WIP Management&nbsp;
</li>
<li>
Auto SR quotes&nbsp;
</li>
<li>
Reconcile exceptions (SIR and AP)&nbsp;
</li>
<li>
Attend weekly planning/scheduling meeting&nbsp;
</li>
<li>
Service + rewards&nbsp;
</li>
<li>
Assist with monitoring of time and expense reporting submission&nbsp;
</li>
<li>
Review and correct unassociated time for timesheets for technicians&nbsp;
</li>
<li>
Other duties and administrative activities as assigned.&nbsp;
</li>
</ul>
What we look for&nbsp;
Required&nbsp;
<ul>
<li>
High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.&nbsp;
</li>
<li>
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.&nbsp;
</li>
<li>
Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.&nbsp;
</li>
<li>
Able to prioritize work activities based upon financial impact to desired business goals.&nbsp;
</li>
<li>
Able to influence diverse teams to accomplish tasks/goals.&nbsp;
</li>
<li>
Prior Dispatch experience
</li>
</ul>
Preferred&nbsp;
<ul>
<li>
Associates degree preferred&nbsp;
</li>
<li>
Experience and/or basic project accounting or costing principals is desired&nbsp;
</li>
</ul>
HIRING HOURLY RANGE: $28-$34 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) &nbsp;This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at <a href="https://www.johnsoncontrols.com/careers" target="_blank">https://www.johnsoncontrols.com/careers</a>

HVAC Customer Resource Coordinator

<h3>Job Description</h3>
Director, Technical Program Management - Card Data Tech
About Capital One: At Capital One, we’re changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We’re dedicated to helping foster a world where everyone has an equal opportunity to prosper.
We’re a bank, but we don’t think like one. We’re always thinking about what’s next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That’s where you come in.&nbsp;
About the team: Card Data is considered a beacon of excellence in all things Data. We build and deliver strategic data related technology solutions that are leveraged by the rest of Card Tech. As a Director of Technical Program Management (TPM) in Capital One’s Card Data Tech organization, you’ll spearhead strategic initiatives to enhance various aspects of our data ecosystem including data transformations and governance, drive innovation, and optimize operational efficiencies. Your role entails overseeing complex technical projects, aligning cross-functional teams, and ensuring the successful delivery of data-driven solutions. You’ll collaborate closely with senior leadership, leverage your expertise in program management and technical acumen to drive transformative initiatives that propel Capital One’s data capabilities forward. Expect to lead high-impact projects, foster a culture of continuous improvement, and play a pivotal role in shaping the future of data management within the organization. Our group’s mission is to deliver world class data experiences that customers trust and associates love to use.
In addition to the technical program, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organization what a great TPM can achieve.
Our TPM Directors have:
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Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle
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Exceptional communication and collaboration skills
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Excellent problem solving and influencing skills
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A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker&nbsp;
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Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice
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Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives
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Deep focus on execution, follow-through, accountability, and results
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Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.
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Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners
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Basic Qualifications:
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Bachelor's degree
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At least 7 years of experience managing technical programs
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Preferred Qualifications:
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7+ years of experience designing and building data-intensive solutions using distributed computing
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3+ years of experience in building distributed systems &amp; highly available services using cloud computing services / architecture - preferably using AWS
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3+ years experience building highly scalable mobile products &amp; platforms
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3+ years of experience with Agile delivery
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3+ years years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact
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Experience in building systems &amp; solutions within a highly regulated environment
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Bachelor's degree in a related technical field (Computer Science, Software Engineering)&nbsp;
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MBA or Master’s Degree in a related technical field (Computer Science, Software Engineering) or equivalent experience
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At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $205,400 - $234,400 for Director, Technical Program Management
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McLean, VA: $226,000 - $257,900 for Director, Technical Program Management
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New York, NY: $246,500 - $281,300 for Director, Technical Program Management
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Plano, TX: $205,400 - $234,400 for Director, Technical Program Management
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Richmond, VA: $205,400 - $234,400 for Director, Technical Program Management
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Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the&nbsp;Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="mailto:RecruitingAccommodation@capitalone.com" target="_blank">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to <a href="mailto:Careers@capitalone.com" target="_blank">Careers@capitalone.com</a>
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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