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<h3>Job Description</h3>
Job Description&nbsp;Benefits/Perks
<ul>
<li>Competitive wages</li>
<li>Career Growth Opportunities</li>
<li>Fun and Energetic Environment</li>
</ul>
Job SummaryWe are seeking a positive, reliable Concierge to join our team. As a Residential Condominium Concierge, you will be the first person to greet residents, visitors, contractors, vendors, etc. Provide a safe and superior living environment for residents focused on positive and effective client-relationship management. The ideal candidate will be a trustworthy, quick-thinker. You must be able to handle multiple incoming requests and protect the building and residents by monitoring who comes in and out of the premises.&nbsp; Responsibilities
<ul>
<li>Maintain strong relationships with residents, co-workers, Coop Board and the Property Management Team.</li>
<li>Greet all residents and visitors as they enter and exit the building; it’s expected that all residents will bepersonally greeted with their name.</li>
<li>Open doors proactively and assist residents and guests/visitors carrying packages or pushing carriages, etc.</li>
<li>Mange concierge email inbox and respond/forward to the appropriate stakeholders</li>
<li>Manage BuildingLink data entry including (but not limited to) – ○ Receive and process incoming and outgoing laundry, shipments, mail, and packages. ○ Log ALL outside vendors and contractors sign-in AND sign-out of the building at the front desk. ○ Receive and process incoming and outgoing laundry, shipments, mail, and packages. ● Provide administrative support for the building</li>
</ul>
Qualifications
<ul>
<li>Proven experience as concierge or experience in customer service is preferred</li>
<li>Confident, polite, and patient</li>
<li>Excellent communication skills</li>
<li>Ability to multi-task</li>
<li>Strong time-management skills</li>
<li>Ability to resolve issues with a customer-focused orientation</li>
</ul>

Concierge

<h3>Job Description</h3>
Job DescriptionDescription:
Pay Rate Range: $24.00 - $26.00 per hour
 
Company Overview:
José Andrés Group restaurants have always been centered around our original mission, Change the World through the Power of Food! From fast-casual to fine dining and everything in between, JAG’ers know they all play a critical role in the overall success of our brands.
 
Job Summary: We are looking for a courteous and service-oriented individual to join our team as a Guest Relations Associate. In this role, you will be the first point of contact for guests, ensuring a warm and welcoming experience. The ideal candidate will possess excellent communication skills, a friendly demeanor, and a genuine passion for providing exceptional customer service.
 
Key Responsibilities:
<ul>
<li>To be an agent of hospitality and seek every opportunity to help guests have a positive experience</li>
<li>Respond to reservation requests, confirm reservations and handle guest communication through email, OpenTable and phone. </li>
<li>Ensure that guest information is accurate, up to date and recorded properly. </li>
<li>Work to reach daily reservation targets while also following restaurant guidelines for maximum capacities for time-slots.</li>
<li>Liaise between guests and with host and management teams in person, via phone and Open Table.</li>
<li>Route large group reservations and event requests to appropriate team members to follow up</li>
<li>Provide guests with information about restaurant concepts and special menus or events. </li>
<li>Proactively offer alternatives in order to capture business.</li>
<li>Complete administrative tasks such as menu printing, office supply orders, credit card authorizations, and guest note writing.</li>
</ul>
Skills &amp; Conditions
<ul>
<li>1-2 years of applicable experience. </li>
<li>Evening and Weekend availability a must </li>
<li>Familiarity with Google Suite, Open Table, Tripleseat and SevenRooms is a plus.</li>
<li>Ability to take direction and work in a team environment and to work calmly and effectively under pressure.</li>
<li>Must have problem-solving abilities, be self-motivated, and be organized.</li>
<li>This position will spend most of the time seated at a desk.</li>
<li>Must be able to sit and exert well-paced mobility for up to 8 hours in length.</li>
<li>Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.</li>
<li>Talking and hearing occur continuously in communicating with guests, supervisors and other employees.</li>
<li>Requires manual dexterity to use and operate all necessary equipment.</li>
</ul>
What you can expect from us:
<ul>
<li>Competitive Pay with industry-leading benefits </li>
<li>Access to Medical, Dental, Vision, 401k</li>
<li>Employee Discount- 50% off food at any of our restaurants</li>
<li>Flexible Schedules</li>
<li>Fun, Dynamic, Innovative atmosphere </li>
<li>Education Assistance/Tuition Reimbursement </li>
<li>Career Advancement opportunities</li>
</ul>
JOSÉ ANDRÉS GROUP restaurants span across the world including Miami, Orlando, Las Vegas, NYC, Chicago, LA, Bahamas and of course our original home, Washington, DC. Since 1993, our restaurants reflect the authentic roots of each concept and showcase José's passion for telling the stories of a culture through food. José Andrés Group is an equal opportunity employer.
Requirements:

GUEST RELATIONS ASSOCIATE

<h3>Job Description</h3>
Job DescriptionBenefits/Perks 
<ul>
<li>Competitive salary</li>
<li>Flexible Schedule</li>
<li>Great work-life balance</li>
<li>Paid time off</li>
<li>Ongoing training</li>
<li>Employee Discount</li>
</ul>
Job Summary We are seeking a friendly and service-oriented Front Desk Representative to join the team at our beauty salon. As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking. Responsibilities 
<ul>
<li>Greet customers as they arrive and provide an excellent customer experience</li>
<li>Answer phone calls and schedule appointments</li>
<li>Assist clients with and technicians when needed</li>
<li>Maintain a clean and inviting environment</li>
<li>Provide general customer service and attend to the needs of customers throughout their services</li>
<li>Basic social media management</li>
</ul>
Qualifications 
<ul>
<li>Two or more years of experience as a receptionist or similar role is preferred</li>
<li>Russian language proficiency is preferred</li>
<li>Excellent communication skills with a commitment to customer service</li>
<li>Strong work ethic and positive, polite attitude</li>
<li>Familiar with computers and scheduling software</li>
<li>Excellent multi-tasking skills</li>
</ul>

Front Desk Beauty Salon in Boerum Hill

<h3>Job Description</h3>
Job DescriptionDescription:
Night Auditor 
Pay Rate: $15.50-17.00/hour
*Must have reliable transportation*
 
 
General Summary: 
Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand. Computes, records and verifies accuracy of numerical data use in maintaining accounting records. 
 
Principal Responsibilities: 
<ul>
<li>Professionally greets, registers, obtain pertinent information and establishes credit prior to assigning rooms to guests. </li>
<li>Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests in a timely manner. </li>
<li>Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest. </li>
<li>Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit. </li>
<li>Prepares guest folios for express check out. </li>
</ul>
Requirements:
Job Duties:
<ul>
<li>Problem Solving- Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times.</li>
<li>Customer Service – Manages difficult or emotional customer situations. Responds promptly to customer needs, requests for service and assistance. Drives hotel shuttle to pick up and drop off guests at approved locations as needed. Delivers requested items to guests as needed including incoming faxes, mail, valet laundry, etc.</li>
<li>Team Work – Contributes to building a positive team spirit. Treats others with respect and consideration regardless of their status or position. Communicates with the housekeeping department about room status and availability.</li>
<li>Organizational Support – Follows policies and procedures.</li>
<li>Quality - Looks for ways to improve and promote quality while demonstrating accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality.</li>
<li>Quantity – Meets productivity standards, completes work in a timely manner, prioritizes and plans work activities and uses time efficiently.</li>
<li>Adaptability – Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation.</li>
<li>Compliance – Responsible for cash drawer content and transactions during the shifts. Ensures accuracy or daily deposits. Maintains accurate records including cash log, registration cards, reservation cards, wake-up call sheets, shuttle logs, property walks and all other logs as required.</li>
<li>Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; Uses equipment and materials properly. Maintains confidentiality. Maintain a current room status report in case of emergency.</li>
<li>Initiative - Asks for and offers help when needed.</li>
<li>Dependability – Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time.</li>
</ul>
Qualifications:
High School diploma or equivalent is preferred. Hospitality and/or customer service experience is preferred. Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary. Computer skills preferred. Must have valid driver license, and acceptable driving history subject to company approval.
 
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear. The employee is frequently required to stoop kneel, crouch or crawl and taste or smell. The employee must regular lift and or move up to 25lbs, occasionally lift or move up to 50lbs. Specific vision abilities required by this job include peripheral vision and depth perception.
 
Disclaimer:
The above is intended to describe the general contents of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Night Auditor

<h3>Job Description</h3>
Job Description
Harlem Children’s Zone (HCZ) — a world-renowned education and poverty-fighting organization based in New York — seeks an enthusiastic, dedicated, and mission-aligned Activity Specialist at Harlem Children’s Zone.
 The Activity Specialist will bring a passion for the mission of Harlem Children’s Zone: break the cycle of intergenerational poverty with comprehensive, on-the-ground programming that builds up opportunities for children and families to thrive in school, work, and life.
 We are looking for enthusiastic part-time Activity Specialists across various disciplines to guide our students in after-school activities. Our students are brimming with creativity, and Harlem Children's Zone provides the tools to lead them to success. During the day, our students are engaged in learning the basics! After school is the time to develop any special interests!
 As an Activity Specialist, you will facilitate weekly lesson plans, activities, and creative projects related to your specialty. You will also teach, facilitate and promote lifetime decision-making, identifying values, communication, critical thinking, etc. For more information, check out. <a href="https://hcz.org/our-stories/want-to-work-at-harlem-childrens-zone-heres-7-things-you-need-to-know/" target="_blank">https://hcz.org/our-stories/want-to-work-at-harlem-childrens-zone-heres…</a>
Requirements
Minimum Qualifications
<ul>
<li>Must have at least 2 years of teaching experience</li>
</ul>
Who you are
<ul>
<li>A commitment to Youth Development and the mission and programs of HCZ</li>
<li>Conservatory training and/or university-level education and practical experience in the content area is preferred (college students currently pursuing degree-level work are also encouraged to apply)</li>
<li>Passion and experience with arts education involving youth</li>
<li>Flexibility, creativity, and enthusiasm for young people</li>
<li>Excellent planning, organization, communication, and time management skills</li>
<li>Ability to provide consistent and positive instruction as well as receive constructive criticism</li>
<li>Ability to work a flexible schedule, available days and evening</li>
<li>Experience working in youth development and teaching well-developed enrichment courses, social consciousness, self-identity, and efficacy</li>
<li>Energetic, motivated self-starter and a team player</li>
<li>Must be able to work independently as well as collaboratively on projects with staff and students and full curriculum</li>
</ul>
What you’ll do
<ul>
<li>Prepare and develop age, and skill-appropriate curriculum, lesson plans, activities, and special projects that fuse the arts and academic competencies to be reviewed by supervisors before being taught</li>
<li>Plan and facilitate a project-based unit</li>
<li>Work with program participants to develop their artistic, educational, and leadership potential</li>
<li>Engage youth in the following areas through the arts: critical thinking; evaluation; risk-taking; rehearsals; hands-on project-based learning; documentation of work; community-building, and activism</li>
<li>Coordinate subject-related trips, guest speakers, special events, student exhibitions, and college trips</li>
<li>Attend weekly staff meetings</li>
<li>Share knowledge of the history and current state of African, African-American, and Latino issues and be able to interpret that into diverse learning opportunities</li>
<li>Ability to communicate the progress of students and share insights discovered with team members on a regular basis</li>
<li>Act as a role model for all students</li>
<li>Perform other duties as assigned</li>
</ul>
Schedule
<ul>
<li>Fall Schedule On-Site (Tuesdays &amp; Thursdays) 7 PM -9 PM</li>
<li>Summer Schedule On-Site (Monday-Thursday) 4 PM- 6 PM</li>
</ul>
Benefits
As a member of the Harlem Children's Zone team, you will join a supportive and inclusive community dedicated to helping children, families — and our staff — thrive. 
Please take a look at our Part-Time benefits below. 
Our exceptional Part-Time benefits include: 
<ul>
<li>Career Advancement</li>
<li>Paid sick leave</li>
<li>Employee referral bonus </li>
<li>Physical wellness discounts</li>
<li>Commuter benefits</li>
<li>Additional Benefits (Discounts on flights, hotels, theme parks, concert tickets, and more.)</li>
</ul>
The hourly rate for this position is $25 - $30 per hour. To be considered, interested applicants should apply directly through the posting. No telephone inquiries or recruiters, please. Replies will only be sent to qualified applicants. Harlem Children's Zone and Promise Academy Charter Schools do not provide work visas for candidates who require employer sponsorship to ensure work authorization in the United States. Harlem Children’s Zone is an EOE.

Activity Specialist

<h3>Job Description</h3>
Job Description
Modern Multi-specialty Dental Office in the Bronx is seeking an enthusiastic, well-spoken, detail oriented, individual to present and sell treatment plans. Must have at least 3 years of dental office experience, and at least 2 years creating and selling treatment plans. Must be able to multi-task in a fast paced, high energy environment. Must be a team player with top notch telephone, organizational and people skills.
Seeking a candidate who can explain to patients their proposed treatment, fees, insurance coverage, patient costs and financial arrangements. Must be organized, friendly, team oriented, personable, and articulate. Must have a thorough knowledge of dental procedures, dental insurance and be very comfortable with computers.
We are offering a competitive salary, health insurance, paid vacation,401k plan, and bonus/commission based on cases sold.
Responsibilities and duties:
<ul>
<li>Treatment planning and presentations</li>
<li>Patient scheduling</li>
<li>Assist with incoming patient phone calls</li>
<li>Assist patients with applying for credit and other financial assistance</li>
<li>Provide the Dentist with administrative and practical support when asked</li>
<li>Manage and follow internal office protocols and procedures to ensure office efficiency</li>
</ul>
Requirements:
<ul>
<li>At least 3 years of dental office experience</li>
<li>At least 2 years of treatment planning experience</li>
<li>Experience with Dentrix preferred</li>
<li>Comfortable presenting large treatment plans</li>
<li>Excellent computer and typing skills</li>
<li>Professional demeanor</li>
<li>Working knowledge of dental billing and insurance protocols</li>
<li>Excellent customer service and communications skills</li>
<li>Ability to multi-task efficiently</li>
<li>Good organizational skills</li>
<li>Detail-oriented</li>
<li>Self-motivated. Willingness to learn</li>
</ul>
Full time positions include paid vacation, subsidized medical insurance and 401k with match among other benefits.
Company DescriptionMorris Park Dental is a large multi-specialty dental practice. In addition to General Dentistry, we have Prosthodontists, Orthodontists, Periodontists, Endodontists and Pedodontists. The practice offers complete restorative and cosmetic dental care. 
<h3>Company Description</h3>
Morris Park Dental is a large multi-specialty dental practice. In addition to General Dentistry, we have Prosthodontists, Orthodontists, Periodontists, Endodontists and Pedodontists. The practice offers complete restorative and cosmetic dental care.

Dental Office - Treatment Coordinator / Front Desk

<h3>Job Description</h3>
Job DescriptionBusy Medical Office seeking Experienced&nbsp; Receptionist patient coordinator Your Responsibilities will include Answering Heavy Volume phones Scheduling Patient appointments Checking Patients in and/or out Checking Patient Insurance Collecting copayments when applicable Collecting payment for products Reconciling money at the end of the day Prepare charts for the next day Routing Incoming mail and faxes Messaging doctors on behalf of patients This is a very busy gynecology practice. The reception desk should be polite, courteous, and approachable. Salary is $21 per hour with room to advance after the first year.&nbsp; First 3 months will be your probationary period. 401K after 1 year available to our employees. Employee discounts on products and services

Front Desk Receptionist Women's Care Medical Office

<h3>Job Description</h3>
Job DescriptionJoin the future of dentistry, led by dentists
At Dental365, we're reshaping the way patients experience dental care. By placing patients and providers at the core of our approach, we're breaking new ground in the world of dentistry. Since our inception in 2014, we've touched the lives of hundreds of thousands of patients and have emerged as a leading and distinguished dental organization, led by dentists. If you're a motivated change-maker looking to build a lifelong career in dentistry – now is the time to take part in our journey. 
We are offering a $1,500 Welcome Bonus with this position. At Dental365, our Front Desk Coordinators are the champions of our patient experience. Your role extends beyond the front desk, shaping the lasting impression that defines our standard of care. 
OUR PRACTICE: Dental365 - Park Slope422 5th Ave, Brooklyn, NY 11215HIRING SCHEDULE: 
<ul>
<li>x2 per month, Sunday: 9:00 am - 3:00 pm </li>
<li>Monday: 9:00 am - 5:00 pm</li>
<li>Thursday: 10:00 am - 7:00 pm</li>
<li>Friday: 9:00 am - 5:00 pm</li>
<li>Saturday: 9:00 am - 3:00 pm</li>
</ul>
RESPONSIBILITIES: 
<ul>
<li>Warmly greet and welcome patients with a high level of concierge care. </li>
<li>Answering phones promptly and responding to messages. </li>
<li>Managing schedules - input and confirm patient appointments. </li>
<li>Entering in new patient records and updating ledgers with precision (Denticon). </li>
<li>Collect co-payments and verify insurance eligibility (PPO/FFS). </li>
<li>Respond to patient billing or financial inquiries, directing them to the appropriate departments as needed. </li>
<li>Assist with various office duties as directed by the Practice Manager. </li>
</ul>
QUALIFICATIONS: 
<ul>
<li>Prior dental experience is required. </li>
<li>A resume showcasing a consistent and stable employment history. </li>
<li>Exceptional organizational skills to manage multiple tasks efficiently. </li>
<li>Flexibility to adapt to varying schedules as required. </li>
<li>Strong interpersonal communication skills. </li>
</ul>
OUR BENEFITS: 
<ul>
<li>Generous Compensation: We invest in the best and are competitive in our salary offers. </li>
<li>Flexible Health and Vision Insurance Plans: Tailored options for you and your family's well-being. </li>
<li>401(K) Retirement Plan with Matching: Secure your financial future with our employer-matched plan up to 6%. </li>
<li>Generous Paid-Time Off: Accrue up to 3 weeks, plus an annual "you" day for self-care. </li>
<li>Exclusive In-house Dental Program: Heavily discounted services for you and your immediate family. </li>
<li>Extra Perks and Fringe Benefits: Enjoy additional benefits and ongoing perks for our dedicated teams. </li>
</ul>
*All benefits available at full-time employment (30+ hours weekly). Some benefits available for part-time employees as well.
New York Salary Range: $17/HR - $27/HR
Step into a new era with Dental365
A modern practice environment designed for superior care and comfort. We embrace cutting-edge technology in a soothing environment that goes beyond your ordinary dental practice. We've thought through every step in the patient's experience to perfect our communication and care so that each visit is an eagerly anticipated event. 
We're a team that supports your success. Emphasizing health over sales, we cultivate a warm, supportive culture without the pressure of production quotas. Those motivated for growth in their career are encouraged and supported to reach their full potential. 
Dental365 celebrates diversity. Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression in terms of all conditions of employment. Our diversity is one of our greatest strengths, and as an Equal Opportunity Employer,
NYC Pay Transparency:$17—$27 USD

Front Desk Coordinator

<h3>Job Description</h3>
Job Description
General Purpose of Job: Gaming Support Techs or Arcade Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the Arcade at all times.
NITTY GRITTY DETAILS:
· Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all our fun.
· Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
· Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
· Greetings Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Game room.
· Assists Guests by repairing and maintaining amusements equipment in a timely manner.
· Assist the Guest with all requests and answers questions as needed and make recommendations.
· Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
· Notifies Manager of any Guest that is perceived to be unhappy.
· Responsible for stocking, displaying, and securing merchandise in all storage areas.
· Conducts merchandise inventory during and after shift, if applicable.
· Checks for restocking of necessary supplies. Brings all areas up to standard. Discuss problem areas with Manager.
· Reviews the cleanliness and organization of the arcade games. Ensure all games are clean and unobstructed.
· Properly positions and set up displays to increase Guest traffic and promote sales.
· Assists in daily maintenance and organization of tech room and storage areas.
· Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
· Assists with general store maintenance as directed by management.
· Assists other Team Members as needed.
· Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
· Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
· Technical and/or electrical skills preferred but not required.
· Must demonstrate ability to clearly communicate with Guests and other Team Members.
· Must be at least 18 years of age.
Requirements
STUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
· Work days, nights, and/or weekends as required.
· Work off an extension ladder.
· Work in a noisy, fast-paced environment with distracting conditions.
· Move about facility and stand for long periods of time.
· Read and write handwritten notes.
· Lift and carry up to 30 pounds.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, we are dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.

Arcade Tech

<h3>Job Description</h3>
Job Description
Our Company
Equinox Hotels + Resorts is a rapidly expanding global luxury hospitality brand and management company, built on the evolution of Equinox. With a design-forward approach, our portfolio spans urban, resort, and destination locations worldwide, offering high-performance living in architecturally stunning spaces.
We redefine luxury hospitality by integrating the brand’s core pillars of movement, nutrition, regeneration, and community. Tailored for the next generation of travelers, our hotels empower guests to reach their fullest potential, combining fitness, health, and holistic well-being into every aspect of the experience. From personalized services to regenerative spa treatments and nutritious dining, we create environments that energize and inspire.
 
Our Code
Our philosophy of "All. And Nothing." balances indulgence with simplicity, ensuring each guest thrives by amplifying performance and pushing limits, ultimately helping them achieve new heights in life. 
 
Job Overview
The Front Office Associate ensures all hotel member interactions are handled with the highest level of hospitality and professionalism. This high-profile position is responsible for creating meaningful first and last impressions for hotel guests, and all touch points in between.
 
Essential Job Functions:
• Always treat guests with courtesy and respect in a variety of situations.
• Honesty &amp; Integrity.
• To be mindful of the importance of personal hygiene and grooming.
• Adhere to hotel Health and Safety guidelines.
• Ability to work under pressure and multi-task in a fast-paced environment.
• Check-in arriving guests and checks-out departing guests in a friendly and efficient manner according to established standards and protocols.
• Ensures all hotel member data is accurate, including dates of stay, rate, room type, number of guests, payment method, etc.
• Provides escort to elevators and hotel member rooming.
• Call back and follow up with hotel member on any requests that come through the front desk to ensure that they are satisfied.
• Review arrivals noting special requests and blocking rooms as necessary for VIP’s and group arrivals.
• Complete all items as listed on shift checklists.
● Ensure proper credit card procedures are followed based on PCI compliance guidelines.
● Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.
• Communicate service and amenities of the hotel to guests.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
• Communicate pertinent hotel member information to designated departments/personnel (i.e., special requests, amenity deliver) immediately, and follow-up with relative departments after completion.
• Perform assistance to guests in both the street lobby and hotel lobby
• Provides information about special services available to enhance the hotel member experience.
• Maintains up-to-date knowledge about the hotel’s facilities, hours of operation and events.
• Maintains a house bank and reconciles all transactions at the end of each shift. Strictly adheres to the hotel’s house bank policies and protocols.
• Handles hotel member inquiries in an accurate and timely manner, accommodating special requests whenever possible.
● Address special hotel member preferences recorded in hotel member history profiles.
● Input work orders in Knowcross when the requests come directly to the front desk.
● Flexibility to carry out job responsibilities of other positions within the front office, such as core team member, bell person, and door person, upon request by the manager.
• Refers hotel member inquiries or concerns to a manager as appropriate.
• Runs daily reports and handles room assignments/blocks for arriving guests.
• Handle and address incoming and outgoing correspondences (facsimile, messages, mail, etc.
• Ensures departures are timely and report any concerns to the manager.
• Works closely with the Bell/Door staff to ensure smooth handling of luggage, deliveries and special requests.
• In the absence of the Reservations Department, accepts reservations, changes, and cancellations according to established procedures.
● Complies with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook.
● Knowledgeable of hotel fire and emergency procedures.
• Works harmoniously and professionally to arrange fulfillment of hotel member services by working with co-workers, supervisors, departments, and partners.
• Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communication briefing regularly.
• May be assigned other duties at the discretion of management.
 
Non-Essential Functions:
May assist with maintaining cleanliness in areas of the hotel other than hotel member rooms, such as public space or in the back of the house.
 
Qualifications/Skills:
Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.
• Bachelor’s degree in hospitality management.
• Ability to read, write and speak English.
• Minimum 1 year of prior luxury hotel experience.
• Ability to work flexible schedule to include AM, PM, Overnight, weekends, holidays, and overtime. Generally, an eight-hour shift; scheduled days and times may vary based on business levels.
 
Essential Physical Abilities:
• Endure various physical movements throughout the work areas, such as reaching, extending arms overhead, bending and stooping.
• Bending/Kneeling: May be required from time to time to reach items placed on the floor.
• Mobility: 20% of shift: may need to move about the lobby to assist fellow employees.
• Continuous Standing: 100% of shift: Continuous standing behind the Front Desk.
• Environment Physical Job Requirement: Hearing, vision, speech, and literacy.
• One-on-one communication with guest, managers and fellow employees.
• Must be able to see work area, guests and computers.
 
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

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