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<h3>Job Description</h3>
Job Description
Join Our Team as a Front Desk Manager! 
About Us
At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Manager, you'll lead the way in ensuring the smooth operation of our Front Office, providing attentive, friendly, and efficient service to all guests. You'll play a crucial role in maximizing room revenue and occupancy while maintaining high standards of service. For OEM associates, overtime does apply and is calculated accordingly. If youre a customer service superstar with strong leadership and problem-solving skills, committed to enhancing guest satisfaction and operational efficiency, Join our team and be part of creating unforgettable experiences for our guests! 
 KEY SKILLS/RESPONSIBILITIES
<ul>
<li>Customer Service Orientation: Deliver exceptional service to guests, ensuring their needs are met and their experience is enhanced throughout their stay. </li>
<li>Leadership and Supervisory Skills: Motivate, coach, counsel, and discipline Front Desk personnel, ensuring compliance with company standards and procedures. </li>
<li>Problem-Solving Ability: Anticipate and address issues proactively to ensure smooth operations and guest satisfaction. </li>
<li>Communication Skills: Clearly convey information and resolve concerns from co-workers and guests effectively. </li>
<li>Financial Acumen: Manage financial aspects of the Front Desk, including maximizing room revenue and occupancy through effective rate management and analysis. </li>
</ul>
 EDUCATION &amp; EXPERIENCE
<ul>
<li>5+ years of progressive experience in a hotel or related field with supervisory experience </li>
<li>2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience. </li>
<li>Proficient in Windows operating systems, spreadsheets, and word processing. </li>
<li>Effective in handling stressful, high-pressure situations while maintaining composure and objectivity. </li>
<li>Valid driver's license from the applicable state. </li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: #N/A
 Application deadline for Colorado positions:

Hilton Garden Inn West 35th Street - Front Desk Manager OEM

<h3>Job Description</h3>
Job Description
The Maintenance Engineer holds a pivotal role in ensuring the efficient operation, maintenance, and repair of hotel equipment and facilities. This position demands strong technical skills, troubleshooting abilities, and attention to detail to address maintenance needs spanning HVAC, plumbing, electrical, and mechanical systems. Alongside technical expertise, the role requires physical stamina, adept time management, and a collaborative spirit to foster a safe and well-maintained environment for guests and staff. 
JOB RESPONSIBILITIES:
Technical &amp; Preventive Maintenance
<ul>
<li>Perform daily inspections, maintenance, and repairs on plumbing, HVAC, electrical, and other hotel systems. </li>
</ul>
<ul>
<li>Conduct preventive maintenance on guest rooms, common areas, and equipment such as refrigerators, ice machines, and exhaust fans. </li>
</ul>
<ul>
<li>Repair minor carpentry, painting, and furniture issues to maintain property aesthetics and functionality. </li>
</ul>
Troubleshooting &amp; Problem-Solving
<ul>
<li>Diagnose and resolve equipment malfunctions, leaks, electrical issues, and maintenance requests in a timely manner. </li>
</ul>
<ul>
<li>Respond promptly to emergencies such as fire alarms, power failures, or mechanical breakdowns, ensuring guest safety. </li>
</ul>
Safety Compliance
<ul>
<li>Lift and move objects (50+ lbs.), stand, walk, climb ladders, and perform other physically demanding tasks. </li>
</ul>
<ul>
<li>Follow OSHA safety guidelines when handling tools, chemicals, and machinery.</li>
<li>Maintain cleanliness and safety of work areas, ensuring proper storage of tools and hazardous materials. </li>
</ul>
Required Qualifications
<ul>
<li>High School diploma or equivalent required. </li>
</ul>
<ul>
<li>Experience in hotel maintenance or a related field preferred. </li>
</ul>
<ul>
<li>Trade license (plumbing, electrical, HVAC, carpentry) is highly desirable.</li>
<li>Valid driver's license required, with an acceptable Motor Vehicle Record (MVR). </li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: Make your stay memorable at Courtyard New York Manhattan/Central Park, where sculpture and art can be found throughout. Our modern hotel near Central Park offers everything you need during travel. Recharge in our stylish NYC hotel rooms with free Wi-Fi, plush Marriott bedding, and stunning views of Manhattan. Satisfy your appetite at nosh!, our onsite restaurant and bar serving healthy breakfast anddinner options, Starbucks coffee, and evening cocktails. Maintain your active lifestyle at our 24-hour fitness center with Peloton bikes or enjoy outdoor activities nearby our hotel at Central Park and take a scenic stroll through Times Square. Enjoy easy access to iconic NYC attractions like Broadway, Times Square, Rockefeller Center, and the Shops at Columbus Circle during your stay. Our Midtown event venues and premier location make our hotel an excellent choice for upcoming meetings or special occasions. Whatever brings you to New York City, youre sure to enjoy your stay at Courtyard New York Central Park. At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!
 Application deadline for Colorado positions:

Courtyard Manhattan Central Park - Engineer

<h3>Job Description</h3>
Job Description
This position will be directed and supervised by a Department Head or General Manager. The primary responsibilities for this position will be focused on routine operational tasks and supervising others in their operational assignments. Other duties may be assigned as required by the business and/or training for career advancement. Ensure guest satisfaction and the efficient operation of the hotel by supervising back of the house operating departments in the absence of the General Manager and/or the Manager on Duty. This individual may assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of associates. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly. The Operations Manager OEM may function to support a number of areas at the property including: Housekeeping, Engineering/Maintenance, F&amp;B, PBX, Bell staff, Front Office, and Banquets.
QUALIFICATIONS:
<ul>
<li>At least 3 years progressive experience in a Rooms or F&amp;B department Hotel; or a 4-year college degree and at least 1 to 2 years' experience in a Rooms or F&amp;B department at a Hotel; or a 2-year college degree and at least 2 years of experience in a Rooms or F&amp;B department at a Hotel.</li>
<li>Previous supervisory experience required.</li>
<li>Must be proficient in Windows Operating Systems</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must work well in stressful, high-pressure situations.</li>
<li>Must maintain composure and objectivity under pressure.</li>
<li>Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.</li>
<li>Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.</li>
<li>Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.</li>
<li>Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
<li>Must be able to convey information and ideas clearly.</li>
</ul>
RESPONSIBILITIES:
<ul>
<li>Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.</li>
<li>Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.</li>
<li>Maintain high standards of personal appearance and grooming, which include compliance with Aimbridge Hospitalitys dress code and wearing a nametag when working (per brand standards)</li>
<li>Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.</li>
<li>Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR &amp; First Aid.</li>
<li>As applicable to the hotel, ensures the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Engineering and Housekeeping departments. Use competencies from Aimbridge &amp; Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.</li>
<li>Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.</li>
<li>As applicable to the hotel, assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.</li>
<li>Participate in required M.O.D. coverage as scheduled.</li>
<li>Ensure that training in service standards is taking place in each department using the steps to effective training.</li>
<li>As needed, assist the General Manager in recruiting, hiring and training for Guest Services based on occupancy</li>
<li>Participate in weekly meetings with Front Desk to address oversell settings and react accordingly</li>
<li>Assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation.</li>
<li>Assist the Department Head or General Manager with maintaining compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer.</li>
<li>Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.</li>
<li>Be familiar with S.O.P.s in all Operations departments.</li>
<li>Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.</li>
<li>Ensure that all employees receive fair and equitable treatment according to Aimbridge Hospitality S.O.P.'s.</li>
<li>Complete required corporate training modules, and become certified to train those as required.</li>
<li>Generally a promotional opportunity will require relocation to another property.</li>
<li>Be in the public areas during peak times, greeting guests and offering assistance as needed.</li>
<li>Maintain procedures for handling of the hotel safe specifically with regard to security</li>
<li>Attend all scheduled meetings that take place on the property when you are scheduled. </li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: #N/A
 Application deadline for Colorado positions:

Aloft Harlem - Operations Manager OEM

<h3>Job Description</h3>
Job Description
As the Lifestyle Manager you will work at one of LIVunLtds luxury residential or commercial buildings to oversee the concierge services the residents|tenants receive. The Lifestyle Manager will oversee day-to-day related concierge and facility functions and activities, and administer company policies and procedures. As the Lifestyle Manager, you will serve as the main point of contact for all things related to concierge requests and assist in managing the Lifestyle Associate/s. The ideal candidate will have experience in event coordination, concierge services, and providing elevated hospitality. 
 
ESSENTIAL RESPONSIBILITIES 
Concierge Services
<ul>
<li>Introduce clients to our concierge services, including all services related to the move-in process.</li>
<li>Greet all clients and answer phones in a warm and professional manner.</li>
<li>Ensure a superior, high level of customer service is being provided to clients.</li>
<li>Primary point of contact to anticipate and handle all lifestyle-related requests effectively, including:</li>
<li>Restaurant reservations and recommendations</li>
<li>Car and limousine bookings</li>
<li>Theater and experience ticket purchases</li>
<li>Salon and spa appointments</li>
<li>Tours and/or leisure activities</li>
<li>Pet walking services</li>
<li>Housekeeping services</li>
<li>Refer preferred movers and vendors to residents and obtain bids</li>
<li>Respond to resident inquiries in a timely manner, with accurate and thorough information.</li>
<li>Exercise judgment in handling sensitive resident inquiries to resolve challenges quickly and efficiently.</li>
<li>Provide a positive and productive environment, leading by example, and setting consistency in work habits and standards.</li>
<li>Track resident usage, communication, and feedback completely and accurately in Salesforce.</li>
</ul>
Events, Promotion, Sales, and Networking
<ul>
<li>Work with off-site Creative Team to coordinate programs, activities, classes, and events on property.</li>
<li>Ensure LIV-approved promotional materials are on display on property.</li>
<li>Attend periodic on-site parties and functions.</li>
<li>Reconcile and submit invoices for all purchases and expenses.</li>
<li>Develop and maintain strong relationships with local businesses, restaurants, and preferred vendors.</li>
<li>Complete and maintain a Neighborhood Guide (guide provided by Creative Team) for local businesses in proximity to the property.</li>
<li>Make regular visits to hot list restaurants and venues to create awareness of our needs and our brand. </li>
<li>Dress professionally and polished at all times; when applicable wear corporate approved LIV apparel while working. </li>
</ul>
Operations + Facility Management (location dependent)
<ul>
<li>Manage package service and dry cleaning.</li>
<li>Log and assign maintenance requests to appropriate party.</li>
<li>Manage key distribution.</li>
<li>Oversee day-to-day facility operations, including daily upkeep and managing the cleaning and maintenance of equipment</li>
<li>Ensure compliance with safety/emergency/incident/accident protocols.</li>
<li>Maintain effective communication with residents, supervisors, building management and ownership in order to keep them apprised of club operational needs, happenings, and occurrences.</li>
<li>Training, educating, monitoring, and coaching on-site staff on all facility procedures.</li>
<li>Reporting issues to property management, such as HVAC, lighting, plumbing, painting, hazards, etc.</li>
</ul>
Fitness + Group Fitness Programs (location dependent)
<ul>
<li>Promote and coordinate LIVunLtds personal training sessions, private instruction, and massage services for residents.</li>
<li>Display and stock marketing materials on-site provided by the Creative Team.</li>
<li>Relay client and resident group fitness programming feedback and requests to Fitness + Wellness Director.</li>
</ul>
Pool Operations (location dependent)
<ul>
<li>Monitoring Lifeguard attendance and performance.</li>
<li>Maintaining Department of Health daily, weekly and monthly recording on chemistry, system maintenance, and usage.</li>
<li>Report any issues or repair needs to property management, LIVunLtd management, pool service provider and all parties necessary to maintain compliance requirements.</li>
<li>Identify and propose repairs, annual maintenance and upgrade items.</li>
</ul>
SKILLS AND QUALIFICATIONS
<ul>
<li>Minimum 2-year experience in luxury hospitality, fine dining, high-end travel, or luxury retail. </li>
<li>In-depth knowledge of New York City attractions, nightlife, restaurants, and shopping.</li>
<li>Enthusiastic, passionate and knowledgeable about the hospitality industry.</li>
<li>Thrive in a dynamic, fast paced environment.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Superior time management skills.</li>
<li>Knowledge of multiple languages is an additional asset</li>
<li>Knowledge of BuildingLink and Salesforce are bonus qualities. </li>
<li>Proficient in Google suite</li>
<li>Ability to work independently with remote supervision.</li>
<li>Ability to work with all levels of staffing, other management and clientele.</li>
<li>Great opportunity for those with experience as a personal assistant, concierge, and event planner or those who have worked in guest services, members services, private membership clubs.</li>
</ul>
BENEFITS
As a Member of the LIVunLtd Team you can expect: 
<ul>
<li>Growth opportunities </li>
<li>A fun, friendly, professional working environment </li>
<li>Competitive compensation within industry standards</li>
<li>Available to eligible team members: Health Benefits, Dental Benefits, Vision Benefits, 401K Benefits, Life Insurance</li>
</ul>
COMPENSATION
The Lifestyle Manager position with LIVunLtd pays $75,000-$80,000 per annum. Being the third party nature of LIVunLtd, salaries are dependent on relevant experience and the location of the position.
LIVunLtd is committed to the safety and well-being of our employees, vendors, and clients. We are following regional and contractual guidelines that mandate COVID-19 vaccination and testing requirements. This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. LIVunLtd is an equal opportunity employer. For more information regarding our career opportunities, please visit our website. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States

Lifestyle Manager

<h3>Job Description</h3>
Job Description
Join Our Team as a Night Auditor 
About Us: 
At Aimbridge Hospitality, we deliver exceptional guest experiences. As a Night Auditor, you'll ensure our guests have a seamless hotel stay. If you're a night owl with a passion for hospitality and numbers, join our dynamic team! 
 KEY SKILLS/RESPONSIBILITIES
<ul>
<li>Guest Services:Welcome guests during the overnight shift (typically 11 PM - 7 AM), assist with check-ins, reservations, and inquiries. </li>
<li>Night Audit:Prepare and finalize Night Audit work, ensuring accurate daily transaction balancing. Must be detail oriented. </li>
<li>Security: Conduct security walks to ensure guest and property safety. </li>
<li>Reporting:Prepare daily reports and the Daily Flash Report for management insights. </li>
<li>Collaboration:Work with other departments for smooth operations and exceptional service. </li>
<li>Skills:Proficient in Windows, spreadsheets, and word processing. Strong problem-solving skills and independence. </li>
</ul>
 EDUCATION &amp; EXPERIENCE
<ul>
<li>1 year in a hotel or related field. Supervisory experience is a plus. </li>
<li>High School diploma or equivalent required; college coursework beneficial. </li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: #N/A
 Application deadline for Colorado positions:

Holiday Inn Express Hauppauge Long Island - Night Auditor

Courtyard Long Island City NY - FLSD Operations Manager OEM

<h3>Job Description</h3>
Job Description
 POSITION OVERVIEW
You are directly responsible for the comprehensive oversight of all property/location/building management operations within your assigned purview. This includes all relevant staff employed in this location along with ensuring seamless communication between the corporate office initiatives and field operations (planning/processes, sales and business growth opportunities, new technology initiatives, and any other directive given by the CEO) as well as strictly adhering to all other established policies and procedures. This position reports directly to the Managing Director on all aspects of their business management responsibilities. This position requires a close interface with the Executive Team, other brands within the organization, managers, customers, and all other pertinent stakeholders in the market that we do business with. 
The best service starts with you, this means we are always thinking one step ahead and surpassing the normal expectations. 
ESSENTIAL RESPONSIBILITIES 
<ul>
<li>
Train, develop and support on-site staff members to establish their adherence to company policies, procedures, and standards.
</li>
<li>
Provide seamless communication, implementation, and execution of Executive team directives as communicated down from the CEO.
</li>
<li>
Recommend and implement operational improvements as needed.
</li>
<li>
Provide leadership to teams to inspire and enable them to meet or exceed targets on a daily/weekly/monthly basis.
</li>
<li>
Supervise teams to deliver a premium customer experience directly reflective of our companys high level of standards.
</li>
<li>
Create and ensure a safety-first culture that is apparent in every operation daily.
</li>
<li>
Set performance and financial goals and attain them through team direction and management
</li>
<li>
Contributing to sales innovations, strategic business development, and the profitability of the company as determined by the company's strategic goals.
</li>
<li>
Seek new business tools and methods
</li>
<li>
Evaluate the platforms profits and revenue, and calculate risks
</li>
<li>
Maintaining awareness of competitors, expansion opportunities, customers, markets, and new industry developments and standards.
</li>
</ul>
 
SKILLS AND QUALIFICATIONS
<ul>
<li>
Proven track record of effective qualitative and quantitative judgment and decision-making.
</li>
<li>
Strong change management capability including the ability to manage teams through change.
</li>
<li>
Proven track record of meeting and exceeding goals.
</li>
<li>
Experience in hiring, coaching, and training teams to create an exceptional brand experience.
</li>
<li>
Preference is given to candidates with experience in the service industry.
</li>
<li>
CRM experience preferred - Salesforce a plus 
</li>
</ul>
 

BENEFITS
As a member of LIVunLtd, you can expect:
<ul>
<li>
Medical Benefits, Dental Benefits, Vision Benefits, Healthcare spending accounts (HSA/FSA)
</li>
<li>
401K Benefits
</li>
<li>
Employee Assistance Program (EAP)
</li>
<li>
Paid Vacation time, Sick time, and Holidays 
</li>
<li>
Growth opportunities 
</li>
<li>
A fun, friendly, professional working environment
</li>
</ul>
 
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.
 
Other job-related duties may be assigned and could require work outside of the duties listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; at will employment remains. 
 
For more information regarding our career opportunities, please visit our website. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States

Director of Conference Room & Guest Services

Hilton New York Fashion District - Front Desk Manager OEM

<h3>Job Description</h3>
Job Description
Join Our Team as a Housekeeper 
About Us
As a Housekeeper, you are the heart of the hotel with a passion for great service. You will be responsible for cleaning guest rooms daily in accordance with hotel procedures, deep cleaning activities, and preventative maintenance tasks to ensure our guests have a memorable experience. 
This role is for you if you are passionate about creating clean and attractive guest rooms, hallways, and public areas in the hotel. If you are a service-oriented individual who is excited about being part of a team that strives for excellence, then this job could be a great fit. 
 KEY SKILLS/RESPONSIBILITIES
<ul>
<li>Sanitation and Cleanliness: Ensurethehighestlevelsofsanitationandcleanlinessinguest roomsandequipment. Spruce up lobbies, hallways, and restrooms. Make sure everything shines, from carpets to furniture. Stock and organize housekeeping carts, ensuring efficiency and readiness. Replace bed linens and restock guest room supplies. Perform deep cleaning tasks as needed, including changing AC filters and touching up paint. </li>
<li>Guest Service &amp; Communication: Be quick to respond to guest requests and deliver items with a friendly attitude. Exhibit great customer service skills. </li>
<li>Safety and Compliance: Ensure guest and hotel property is respected and safe. Safeguard sensitive areas. Practicesafeworkhabitstoavoidpossibleinjuries.</li>
</ul>
 EDUCATION &amp; EXPERIENCE
<ul>
<li>High school diploma or equivalent preferred. </li>
<li>Strong attention to detail and ability to communicate effectively with guests and team members. </li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: #N/A
 Application deadline for Colorado positions:

Courtyard JFK International Airport - Room Attendant

<h3>Job Description</h3>
Job Description
Meet and Greet patients, schedule visits, answer phone,&nbsp; honor HIPAA, help office run smoothly.

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