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<h3>Job Description</h3>
Job Description
#parttime
Job Title: Tour Guide
Reports To: The Tour Guide will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 
The SPS team has immediate openings for Tour Guides to come join our team at "Top of the Rock!". Top of the Rock at Rockefeller Center is an iconic New York City attraction, offering breathtaking views of the city skyline from the Observation Deck. We are seeking dedicated and customer-oriented individuals to join our team! 
As a valuable member of the team, you are the face of the famous popular observation deck and will be responsible for creating uniquely unforgettable experiences for our guests. Our team members are empowered to create singular moments by displaying a strong attention to detail and anticipating our guests' needs. Applicants should demonstrate an ability to quickly learn and communicate information pertaining to Top of the Rock as well as other aspects of Rockefeller Center. You will be the primary point of contact to greet and guide guests through the attraction while providing an exceptional guest service experience.
Business Hours: Monday - Sunday, 7AM-12AM
Typical Work Schedule: 9:00AM-5:00PM and 5:00PM-11:00PM/12:00AM
Duties and Responsibilities:
<ul>
<li>Greets, guide and register visitors</li>
<li>Must be able to communicate in a clear and concise tone of voice</li>
<li>Must be able to speak Portuguese and Spanish, and other languages is an advantage.</li>
<li>Must be punctual and comfortable leading groups of 10-25 people</li>
<li>Demonstrate a strong command of names, scripts, dates and stories representing this historic landmark</li>
<li>Field all questions from guests regarding the Observation Deck and New York City</li>
<li>Must actively increase their knowledge and awareness of the site</li>
</ul>
Qualifications:
<ul>
<li>Experience in art, architecture, history and art history is highly preferred</li>
<li>Must feel comfortable in operating wireless tour equipment</li>
<li>Outgoing, enthusiastic personality and genuine interest in providing optimal guest service</li>
<li>Ability to understand and communicate in English, both verbally and in writing</li>
<li>Must enjoy working with the public</li>
<li>Cooperative, team player mentality</li>
<li>Shifts: Must have open availability including early mornings, late nights, weekends and holidays</li>
<li>Must be willing to work as necessary in changing climate conditions</li>
<li>Maintain a positive attitude in the work environment</li>
</ul>
Physical Demands:
<ul>
<li>Physical Demands:</li>
<li>Indoor/Outdoor position</li>
<li>Walking and standing required for the majority of the workday</li>
<li>MUST be flexible to work a variety of shifts including morning, evenings, weekends</li>
</ul>
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
Pay Range$20—$21 USD
WHAT WE OFFER
<ul>
<li>Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!</li>
<li>Learning &amp; Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!</li>
<li>We Recognize Talent: We offer a variety of recognition programs for all levels of employees!</li>
<li>Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, &amp; Paid Time Off.
<ul>
<li>Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.</li>
</ul>
</li>
</ul>
About SPS
 is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence &amp; Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Tour Guide (Portuguese & Spanish-speaking) - Top of the Rock Rockefeller

<h3>Job Description</h3>
Job Description
Excel Sports Management is an industry-leading sports agency representing top-tier talent, blue-chip brands and marquee properties. Our success is rooted in our people, our high character reputation and our commitment to creating a diverse and welcoming workplace. We focus on team chemistry, collaboration, strong relationships, valuable networks, and ambitious ideas to deliver innovative solutions that keep our clients and agency ahead of the curve.
Excel Sports Management is an Equal Opportunity Employer (EOE).
Our Associate program is a paid opportunity that allows participants to contribute to the organization's success while at the same time applying learnings from the classroom. This semester we will continue with a hybrid program and will offer each participant the opportunity to gain in-office experience for approximately 3-days a week. Associates are responsible for their individual transportation and housing needs. 
Associate Expectations:
All Associates are expected to work 24-29.9 hours a week during the session. While each Associate will be working with a specific division, they will have the opportunity to learn about other areas within Excel, through lunch and learns held throughout the semester. 
Important Dates:
Our Fall Program runs from Monday, September 22nd, 2025 through Friday, December 12th, 2025
Office Hours:
<ul>
<li>9:00 am‐6:00 PM ET, Monday-Friday OR as agreed upon with advisor. Days in office must be coordinated with Advisor's schedules. </li>
</ul>
Our Associates must:
<ul>
<li>Be available to work under 30 hours per week. </li>
<li>Be available to report to the New York office approximately 3-days a week. </li>
<li>Have a senior standing in college (must have completed your junior year of undergrad) </li>
</ul>
OR
<ul>
<li>Be enrolled in a graduate school </li>
</ul>
OR
<ul>
<li>Have a bachelor's or postgraduate degree. </li>
</ul>
Interview Process:
<ul>
<li>Applications will close on August 22nd, 2025</li>
<li>If selected, the expectation is that offers will be extended early September. </li>
<li>The program will begin on September 22nd, 2025.</li>
</ul>
Hospitality Associate Expectations:
<ul>
<li>Assists Hospitality team with end-to-end client hospitality initiatives, from asset management to full client deliverables;</li>
<li>Will learn how to build and maintain positive client relationships that result in increased reliance upon Excel;</li>
<li>Will learn how to develop ideas for engaging event branding, collateral, and on-site materials;</li>
<li>Will learn how to create planning tracking tools and on-site materials: rooming lists, confirmation documents, food and beverage schedule, transportation manifest, etc.</li>
<li>Assists in the management and data upload/tracking of client deliverables;</li>
<li>Assists the Hospitality team with confidential client projects;</li>
<li>Will gain a thorough understanding of the coordination and planning process of hospitality events and/or appearances for clients;</li>
<li>Will learn the process of negotiation and execution of contracts;</li>
<li>Will gain cross-functional exposure in the collaboration of client presentations and/or pitches; </li>
<li>Will have access to the Excel team for industry advice and learnings;</li>
<li>May occasionally be assigned projects outside the Brand Marketing group to gain exposure to other divisions within Excel;</li>
<li>May be asked to travel for event work and provide on-site support for events outside of normal business hours</li>
</ul>
The pay for this position is: $16.50 per hour. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the California and New York City Salary Transparency Law.
This position is not eligible for sponsorship.
Excel Sports Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, leaves of absence, compensation and training.

Fall 2025 Associate, Hospitality

<h3>Job Description</h3>
Job Description
The Concierge Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 
Job Overview:
The Concierge Associate provides exceptional office and front of office services. As the first face and first impression for SPS offices, including many clients, guests, and vendors, the Concierge must maintain an engaging, helpful, can-do, resourceful, and confident demeanor while ensuring the quality and efficiency of the lobby and front desk experience for building guests. 
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. 
Duties and Responsibilities:
<ul>
<li>Provides 5-star customer service to all employees (in all forms of communication). </li>
</ul>
<ul>
<li>Welcomes guests receive and catalog guest information, and orient new clients. </li>
</ul>
<ul>
<li>Represents SPS and our clients positively in all interactions (in person, on the phone, and over email). </li>
</ul>
<ul>
<li>Oversees the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent service. </li>
</ul>
<ul>
<li>Exhibits a courteous and gracious personality even in stressful situations. </li>
</ul>
<ul>
<li>Keeps building secure by receiving guests and contacting associated client host, coordinating with Building Security, and managing access levels for clients. </li>
</ul>
<ul>
<li>Troubleshoots issues related to access cards, turnstile, and traffic flow. </li>
</ul>
<ul>
<li>Fields questions about bike storage, mail room, loading dock, and other common inquiries. </li>
</ul>
<ul>
<li>Directs requests to building maintenance, SPS staff and clients. </li>
</ul>
<ul>
<li>Collaborates with other members of the team who are also responsible for the front desk experience, including cross training other staff on how to effectively handle the day-to-day operations. </li>
</ul>
<ul>
<li>Greets and opens the doors (when applicable) for residents, tenants and guests. </li>
</ul>
<ul>
<li>Responds to all requests in a courteous, professional manner at all times. </li>
</ul>
<ul>
<li>Answers the front desk phone. </li>
</ul>
<ul>
<li>Arranges for car/limo services when requested. </li>
</ul>
<ul>
<li>Assists with restaurant menus, reviews, recommendation and reservations. </li>
</ul>
<ul>
<li>Provides directions for parks, restaurants, airports, etc. </li>
</ul>
<ul>
<li>Maintains control of all keys, including the logging of keys in and out. </li>
</ul>
<ul>
<li>Announces all visitors to the clients and tenants. Keep all visitors at the front desk until. permission is received from the unit resident/tenant. Exhibit a positive and professional attitude. Be kind and helpful to everyone. </li>
</ul>
<ul>
<li>Escorts/assists tenants to and from cars, lobby areas, etc. </li>
</ul>
<ul>
<li>Proactively assists with packages and groceries. </li>
</ul>
<ul>
<li>Provides additional level of security for the complex. </li>
</ul>
<ul>
<li>Assists with dry cleaning. </li>
</ul>
<ul>
<li>Takes resident requests for maintenance services and complete the required documentation. </li>
</ul>
<ul>
<li>Prevents unauthorized written and verbal solicitations throughout the building. </li>
</ul>
<ul>
<li>Takes control of the lobby and monitor cameras and entranceway. </li>
</ul>
<ul>
<li>Maintains a clean and pleasant environment. </li>
</ul>
<ul>
<li>Secures all packages, deliveries, and other appropriate items at the designated area. </li>
</ul>
<ul>
<li>Monitors use and return of carts. Keep appropriate records in the logbook. </li>
</ul>
<ul>
<li>Logs in all contractors. Notify superintendent of any contractors or repairmen in the building </li>
</ul>
<ul>
<li>Proactively seeks out additional work during downtime. </li>
</ul>
<ul>
<li>Builds professional relationships with customers and other teams. </li>
</ul>
<ul>
<li>Maintains professionalism and composure when interacting with all employees. </li>
</ul>
<ul>
<li>Trains back-up and providing guidance on policies and procedures. </li>
</ul>
<ul>
<li>Determines what additional support is needed when handling sensitive inquiries. </li>
</ul>
<ul>
<li>Provides exceptional customer service to client. </li>
</ul>
<ul>
<li>Provides reception or concierge (front of office) or mail/office services (back of office) coverage as needed. </li>
</ul>
Competencies: 
<ul>
<li>Strong verbal and written communication skills. </li>
</ul>
<ul>
<li>Excellent customer service skills. </li>
</ul>
<ul>
<li>PC skills MS Office Suite experience. </li>
</ul>
<ul>
<li>Ability to handle multiple tasks simultaneously. </li>
</ul>
<ul>
<li>Good organizational skills. </li>
</ul>
<ul>
<li>Possesses ability to work independently and capable of completing projects. </li>
</ul>
<ul>
<li>Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials. </li>
</ul>
Qualifications and Education Requirements:
<ul>
<li>High School Diploma (or equivalent) required. </li>
</ul>
<ul>
<li>1-2+ years prior work experience preferred. </li>
</ul>
<ul>
<li>Ability to work assigned work hours determined by manager. </li>
</ul>
<ul>
<li>Excellent organizational and time management skills. </li>
</ul>
<ul>
<li>Analytical abilities and aptitude in problem-solving. </li>
</ul>
<ul>
<li>Superb written and verbal communication skills. </li>
</ul>
<ul>
<li>Current knowledge or ability to learn computer-based systems required for functions of position. </li>
</ul>
<ul>
<li>Required to maintain an overall professional appearance and attitude. </li>
</ul>
<ul>
<li>Adhere to all policies and procedures required. </li>
</ul>
Physical Demands:
<ul>
<li>Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. </li>
</ul>
<ul>
<li>Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. </li>
</ul>
<ul>
<li>Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.). </li>
</ul>
<ul>
<li>Ability to lift or move 40 lbs. or greater frequently. </li>
</ul>
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
Pay Range$18—$19 USD
WHAT WE OFFER
<ul>
<li>Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!</li>
<li>Learning &amp; Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!</li>
<li>We Recognize Talent: We offer a variety of recognition programs for all levels of employees!</li>
<li>Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, &amp; Paid Time Off.
<ul>
<li>Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.</li>
</ul>
</li>
</ul>
About SPS
 is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence &amp; Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Concierge Associate

<h3>Job Description</h3>
Job Description
The Rodeway Inn is located in scenic Lake Placid, welcoming both business and leisure travelers near New York State’s Adirondack Mountains. Our property combines the amenities and comfort travelers expect from the Rodeway brand with a boutique hotel experience in majestic Essex County.
 As we move into our winter season, we are searching for a General Manager to join our team of professionals. Our ideal candidate will bring an extensive customer service background, in addition to at least five years of hospitality experience, preferably in a hotel management role. The GM leads all aspects of the property, seeking to achieve excellence and collaboration with each department by interviewing, hiring, and training staff, assigning work, creating schedules, and offering coaching and counseling when needed. This role requires leadership skills and management experience, someone who can motivate and command quality from our staff in a way that encourages a client-service-driven environment.
 If you are looking for more than just your next job and want to find a home in the hospitality industry, please apply today for immediate consideration.
 Job Responsibilities:
<ul>
<li>Design a budget that guarantees customer satisfaction and quality of services while keeping expenses controlled and profit margins maximized</li>
<li>Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them</li>
<li>Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success</li>
<li>Enhance the hotel's reputation for quality by inspecting the cleanliness and upkeep of the rooms, public areas, and surrounding grounds</li>
<li>Construct and manage a straightforward and effective marketing strategy to promote the hotel's services and amenities</li>
</ul>
Successful Candidates Must:
<ul>
<li>Be at least 21 years of age</li>
<li>High school diploma or equivalent GED; degree in hospitality or related field of study preferred</li>
<li>Five years of experience in the hospitality field preferred</li>
<li>Previous experience as a hotel manager, assistant manager, or hotel department manager required</li>
<li>Strong focus on putting the guest first with exceptional customer service experience</li>
<li>Exhibit exceptional organizational, communication, and problem-solving abilities</li>
<li>Excellent verbal and written communication skills</li>
</ul>

General Manager w/ Competitive Pay, Discounts, and Benefits!

<h3>Job Description</h3>
Job Description
Our client, a world-renowned cancer treatment and research hospital is seeking Guest Service Liaisons.
<ul>
<li>These are 3 – 6 months temp jobs with possibility to convert to perm.</li>
<li>There are two shift available: Monday - Friday, 10am - 6pm and 12pm - 8pm with weekend rotation and holiday coverage.</li>
<li>One shift available for Saturday and Sunday, 9am - 5pm or 10am - 6pm.</li>
<li>The pay rate is $25.00 per hour.</li>
<li>The facility requires everyone to be fully vaccinated plus the booster prior to starting (Please Note: This requirement is subject to a request for a legally recognized accommodation.)</li>
</ul>
Description:
<ul>
<li>People Person with a bright smile and outgoing personality to provide professional and responsive guest services for patients and visitors.</li>
<li>Assist with patient appointment search using Epic software.</li>
<li>Patient navigator to assist with wayfinding.</li>
<li>Facilitate a working relationship between patients and the organization by providing excellent customer service.</li>
<li>Liaise with the proper personnel to provide accurate answers surrounding a patient’s questions and concerns.</li>
<li>Triage outgoing and incoming calls to provide positive patient relations and ensure satisfaction.</li>
<li>Help coordinate onsite visitor registration logistics. Help manage/instruct volunteers.</li>
<li>Inventory office supplies. Light administrative duties (scanning, copying, emailing, ordering car services for patients).</li>
<li>Professionally research and or resolve concerns by deescalating issues. Demonstrate knowledge of online visitor policy/guidelines.</li>
<li>Properly assist all walk-ins seeking a second opinion. Support security staff by assisting with monitoring visitors.</li>
</ul>
Job Qualifications
<ul>
<li>High Level of Customer Service. Candidates with a big personality! Someone who’s smile will greet the patients the moment they walk into the hospital!</li>
<li>Someone who can professionally engage with patients by looking up their medical appointment and assist them with navigating throughout the hospital.</li>
<li>Patient Engagement – Ask the patient, “ how can I help”, listen to them, assist in the best way possible</li>
<li>Patient Navigator/director - Assist patients to their appointments</li>
<li>Assist visitors with visitor registration process</li>
<li>Someone who can multitask, professionally answers phones, computer proficient, light copying, scanning, emails, and rarely order car services for patients.</li>
<li>Types at least 45/50wpm</li>
<li>Articulates well – Speaks clearly, takes time to explain instructions or appointment details to patients</li>
</ul>
Job Requirements
<ul>
<li>High School Diploma / GED with 2 years of proven experience</li>
<li>Bachelor's Degree preferred</li>
</ul>

Guest Services Liaison

<h3>Job Description</h3>
Job Description
Guest Service Agent -Temp Position for Maternity Cover
Location: Comfort Inn Brooklyn Prospect Park
Pay Rate: $18/hr
 
SUMMARY:
To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality. 
 
RESPONSIBILITIES:
<ul>
<li>Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests. </li>
<li>Check guests in and out efficiently and in a friendly manner.</li>
<li>Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&amp;R Hospitality Management.</li>
<li>Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions.</li>
<li>Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. </li>
<li>Take reservation requests efficiently.</li>
<li>Answer switchboard in accordance with standards of proper telephone etiquette. </li>
<li>Block rooms and handle special requests.</li>
<li>Monitor room availability.</li>
<li>Handle safe deposits by guests per established procedures. </li>
<li>Keep lobby, back office and desk area clean and presentable.</li>
<li>Have a thorough knowledge of emergency and security procedures. </li>
<li>Offer and properly handle requests for wake-up calls.</li>
<li>Know how to clean guest rooms to standards.</li>
<li>Open and close shift; make cash drops.</li>
<li>Ensure all credit cards, cash, and change fund are balanced throughout each shift. </li>
<li>Inform management of any guest or systems related complaints or problems.</li>
<li>Communicate with incoming staff and management by logging pertinent information in the pass on log. </li>
<li>Keep maintenance informed of all maintenance needs.</li>
<li>Pass on guest lost and found inquiries to management or supervisors.</li>
<li>Assist in marketing effort by completing Company Tracking nightly.</li>
<li>Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures.</li>
<li>Practice safety standards at all times.</li>
<li>Be able to move luggage or packages weighing up to 40 lbs.</li>
<li>Each associate will be required to follow the rules as found in the M&amp;R Employee Handbook</li>
<li>Perform other duties as assigned by management, of which employee is capable of performing</li>
</ul>

Guest Service Agent - Comfort Inn Brooklyn

<h3>Job Description</h3>
Job Description
Activities Aide
Shift: Part-Time, 15 hours per week
Location: Orchard Brooke Assisted Living Facility
Rate of pay: $15.50/hr. 
Are you a creative, energetic, and compassionate individual who loves working with seniors and rehabilitation patients? Sunset Nursing and Rehab is seeking an Activities Assistant to join our team and help create engaging programs that enhance the quality of life for our residents.
Key Responsibilities:
<ul>
<li>Assist in planning and leading recreational activities, games, music, arts &amp; crafts, exercise programs, and social events.</li>
<li>Encourage resident participation and provide one-on-one or group engagement.</li>
<li>Assist with outings, holiday celebrations, and special events.</li>
<li>Work collaboratively with the Activities Director and nursing staff to tailor programs to residents' needs.</li>
<li>Maintain records of resident participation and ensure compliance with state and federal regulations.</li>
<li> Support residents with cognitive, physical, and social stimulation to improve overall well-being.</li>
</ul>
Qualifications &amp; Skills:
<ul>
<li>Experience in assisted living, skilled nursing (SNF), long-term care (LTC), or senior activities preferred.</li>
<li>Passion for working with elderly residents, dementia care, and rehabilitation patients.</li>
<li>Strong communication, organizational, and teamwork skills.</li>
<li>Ability to lead group activities and provide compassionate companionship.</li>
<li>Creativity and enthusiasm for developing new and engaging activities.</li>
<li>Basic knowledge of therapeutic recreation, music therapy, or exercise programs is a plus!</li>
</ul>
Why Join Orchard Brooke?
<ul>
<li>Competitive Pay &amp; Flexible Scheduling (Full-time &amp; Part-time Options)</li>
<li>Health, Dental, Vision, &amp; 401K Benefits (For Eligible Employees)</li>
<li>Generous Referral Bonus Program – Earn for Every New Hire You Refer!</li>
<li>Supportive Team &amp; Career Growth Opportunities</li>
<li>Make a Real Impact on Residents’ Lives Every Day!</li>
</ul>
Apply Today! If you love making people smile and enjoy bringing joy and creativity into the lives of seniors, we’d love to hear from you!

Activities Aide

<h3>Job Description</h3>
Job Description
To quick apply to this position, text SP4044 to (425) 961-9911
Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.
Who we’re looking for: 
ROOM ATTENDANT
Around here, we’re fanatical about our environment and our Room Attendants play a big part in that. Our Room Attendants are responsible for ensuring that guest rooms, corridors and guest related areas are crazy clean and kept up to impeccable Staypineapple standards. They also maintain the cleanliness of service areas, linen closets and employee areas. 
What to expect: 
Here are a few things that will make your days full and rewarding:
<ol>
<li>Cleaning public areas and assigned rooms within allotted time according to hotel standards including changing beds, dusting furniture, replenishing towels and guest supplies, cleaning bathrooms, vacuuming and mopping.</li>
<li>Ensuring that corridors are free of all debris, room service trays, etc. </li>
<li>Ensuring that housekeeping storage rooms and housekeeping closets are secure, neat and clean.</li>
<li>Preventing loss and damage to hotel supplies, property and the guests’ property by ensuring that guest rooms and carts are secure.</li>
</ol>
Your experience and qualifications: 
<ol>
<li>One month of related experience preferred.</li>
<li>Ability to contribute to a collaborative and diverse team dynamic.</li>
<li>Proficient at fulfilling requests in a thorough and timely manner.</li>
<li>Ability to learn quickly and take direction.</li>
<li>Ability to contribute to a collaborative and diverse team dynamic.</li>
<li>Ability to work calmly and effectively under pressure.</li>
</ol>
Why us? 
As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer:
<ul>
<li>Excellent pay &amp; benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)</li>
<li>Hotel discounts</li>
<li>Food &amp; Beverage discounts</li>
<li>Learning &amp; growth opportunities</li>
<li>Special events &amp; celebrations</li>
</ul>
Pay: $26.27 per hour
Status: Part Time

Room Attendant

<h3>Job Description</h3>
Job Description
Do you have the passion and ability to create a memorable first and last impression?
 We are looking for an energetic and service-oriented individual to join our team as a Doorman/Bell Person. This role is essential to the guest experience, providing a warm welcome and fond farewell to everyone who visits the hotel. 
MAIN DUTIES:
<ul>
<li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. </li>
<li>Executes excellent check in and check out procedures whilst being knowledgeable of all hotel amenities.</li>
<li>Forwards guest complaints to the Duty Manager, assists guests in all inquiries in connection with hotel services, key hotel personnel, in-house events, directions, etc.</li>
<li>Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and current events.</li>
<li>Processes packages, deliveries and shipments which may be either outgoing or incoming in an accurate and timely manner. </li>
<li>Proficient in knowledge of restaurants, museums, attractions, maps, and other local attractions are a must.</li>
<li>Acts as a resource and knows what activities are available in the city (theater, sports, concerts, shows, special exhibits, sightseeing).</li>
<li>Effectively communicates with all other departments to coordinate and ensure that guest requests and expectations are met. </li>
<li>Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the door, lobby and Concierge desk.</li>
<li>Works closely with the Concierge to ensure smooth handling of guest luggage, deliveries and special requests.</li>
<li>Performs other duties as assigned by supervisor.</li>
</ul>
TYPICAL DAY:
As a Bell Person, you will work closely with the Front Office and Concierge team to ensure guests are escorted to their rooms and assisted with luggage. You'll introduce guests to hotel amenities, hours of operation, and respond to any questions they may have. While stationed in the lobby, you will remain attentive, approachable, and ready to assist at all times.
REQUIREMENTS:
<ul>
<li>Previous customer service experience</li>
<li>Excellent knowledge of New York City preferred</li>
<li>Ability to lift up to 50 lbs.</li>
<li>Ability to stand and walk for extended periods (up to 8 hours or more per shift)</li>
<li>Frequent bending, stooping, and reaching to handle luggage or assist guests</li>
<li>Ability to push/pull luggage carts </li>
<li>High school diploma or GED required</li>
<li>Strong interpersonal skills and an ability to build rapport with guests. </li>
<li>Excellent verbal and written communication skills. </li>
<li>Attention to detail and ability to multitask, prioritizing completing task.</li>
<li>Proactive self-starter/solution-oriented. </li>
<li>Willingness and ability to learn new tasks and systems. </li>
<li>Strong organizational skills</li>
</ul>
HOURS:
This position requires flexibility, with shifts ranging from morning to evening, including weekends and holidays.
EMPLOYEE BENEFITS:
<ul>
<li>Paid vacation, sick, and personal days</li>
<li>Health, dental, vision, and life insurance plans</li>
<li>Commuter benefits</li>
<li>Holiday parties and staff appreciation events</li>
<li>Complimentary in-house uniform dry cleaning</li>
<li>Employee meals during shifts</li>
</ul>
With 3 hotels in New York City and 8 in London, Firmdale sets a standard as a unique and exciting place to work. According to Company owners Tim and Kit Kemp, “Hotels should be living things not stuffy institutions.”
Be inspired by Firmdale, <a href="http://www.firmdalehotels.com" target="_blank">www.firmdalehotels.com</a>
And learn more about the New York hotels <a href="https://www.firmdalehotels.com/hotels/new-york/" target="_blank">https://www.firmdalehotels.com/hotels/new-york/</a>
Find out why we inspire employees to Love What You Do <a href="https://www.firmdalehotels.com/b/careers/love-what-you-do/" target="_blank">https://www.firmdalehotels.com/b/careers/love-what-you-do/</a>

Doorman/Bell Person at The Whitby Hotel

<h3>Job Description</h3>
Job Description
We are seeking a Orthopedic Front Desk Associate&nbsp;to become a&nbsp;part of our team!&nbsp;You will accommodate&nbsp;patrons, as well as identify areas of improvement&nbsp;to increase efficiency.
Responsibilities:
<ul>
<li>Register&nbsp;and assign rooms to guests</li>
<li>Confirm phone and online reservations</li>
<li>Respond to guest needs, requests, and complaints</li>
<li>Collect&nbsp;payment&nbsp;from departing guests</li>
<li>Keep&nbsp;records of occupied rooms and guests</li>
<li>Communicate pertinent guest information to designated departments</li>
</ul>
​Qualifications:
<ul>
<li>Previous&nbsp;experience in customer service, front desk service, or other related fields</li>
<li>Ability to build rapport with guests</li>
<li>Strong&nbsp;organizational&nbsp;skills</li>
<li>Excellent written and verbal communication skills</li>
</ul>

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