field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
Key Responsibilities
<ul>
<li>Daily time entry accounting for at least 80% of hours clocked in.</li>
<li>Maintain and update technical documentation in IT Glue.</li>
<li>Assist and guide Jr. Engineers on troubleshooting steps; serve as an escalation point for service tickets.</li>
<li>Configure and manage Windows Server:</li>
<li>File, print, and remote access services.</li>
<li>File permissions, event logs, backups/restores.</li>
<li>Administer enterprise email applications (Exchange/Office 365):</li>
<li>Add/remove users and groups, configure permissions, aliases, and forwarding rules.</li>
<li>Install, configure, and troubleshoot:</li>
<li>MS Office Suite applications.</li>
<li>Standard POP, SMTP &amp; Exchange clients (including Outlook).</li>
<li>Workstation hardware (video cards, NICs, sound cards, drives, PDAs).</li>
<li>Network configuration &amp; troubleshooting:</li>
<li>TCP/IP, DNS, VLANs, routing, firewalling.</li>
<li>Routers, firewalls (SonicWALL, FortiGate), wireless technologies.</li>
<li>Switches, hubs, patch panels, and network node connectivity.</li>
<li>Support and troubleshoot Citrix &amp; Windows RDP environments.</li>
<li>Perform data backup and recovery; maintain corporate antivirus and VPN connectivity.</li>
<li>Provide accurate time estimates for tasks and ensure complete resolution.</li>
<li>Maintain a professional, client-focused approach—no problem is considered too small.</li>
</ul>
Knowledge, Skills &amp; Abilities
<ul>
<li>Strong ability to communicate technical concepts clearly to non-technical audiences.</li>
<li>Able to work independently while being a supportive team player.</li>
<li>Willingness to learn new technologies quickly through self-study and practice.</li>
<li>Detail-oriented and able to perform technically complex tasks accurately.</li>
<li>Capable of handling stressful situations professionally.</li>
<li>Proactively seeks assistance when needed without overburdening others.</li>
<li>Enjoys sharing knowledge and contributing to team success.</li>
</ul>
Qualifications
<ul>
<li>Required:</li>
<li>CompTIA A+ certification.</li>
<li>Valid driver’s license.</li>
<li>Minimum 2 years of IT experience (hardware, software, networking, security).</li>
<li>Preferred:</li>
<li>Network+, Security+, MS-900 or AZ-900, MCP, CCNA/CCDA/CCNP, Project+, Apple certifications.</li>
<li>2+ years’ experience with VLANs, routing, firewall support, server hardware (CPU/RAID/SCSI), mobile messaging tech.</li>
<li>5+ years’ experience in an MSP environment (for senior-level consideration).</li>
<li>Experience with Citrix &amp; Windows RDP environments.</li>
</ul>

Level 2-3 Technician

<h3>Job Description</h3>
Job Description
We are a dynamic IT &amp; Cyber Security solutions provider based in Astoria, Queens, dedicated to empowering businesses with cutting-edge technology and unparalleled service. We are NOT a placement company or staffing agency. Instead, we are a growing team-first organization, committed to fostering the professional growth of our employees and helping them take their IT careers to the next level.
We are looking for an ambitious IT professional with proven experience as a network/systems engineer to join our team. If you are passionate about technology, thrive in a collaborative environment, and are ready to tackle diverse and exciting challenges, we want to hear from you!
About the Role:
As a Level I Helpdesk Support Engineer, you will play a vital role in ensuring the smooth operation and security of our clients' IT environments. You will collaborate with our internal team and external clients to deliver high-quality solutions, manage projects, and provide expert guidance on cybersecurity strategies.
Technical Support
<ul>
<li>Serve as the first point of contact for clients experiencing technical issues, ensuring prompt and professional assistance.</li>
<li>Resolve common IT issues such as password resets, software installation/configuration, and basic network connectivity issues.</li>
<li>Provide guidance on resolving technical problems through step-by-step instructions and remote desktop support tools.</li>
</ul>
Troubleshooting
<ul>
<li>Analyze and diagnose issues related to hardware (e.g., printers, laptops, peripherals), software (e.g., operating systems, antivirus programs), and networks (e.g., Wi-Fi connectivity, firewalls).</li>
<li>Perform initial troubleshooting for security-related incidents, such as malware infections, phishing attempts, or unauthorized access alerts.</li>
<li>Follow predefined procedures for incident and problem management, escalating complex issues to senior engineers when necessary.</li>
</ul>
Escalation Management
<ul>
<li>Accurately categorize and prioritize tickets based on impact and urgency.</li>
<li>Collaborate with Tier 2/3 teams by providing detailed logs and issue descriptions to facilitate timely resolution.</li>
<li>Ensure clients are regularly updated on the status of their tickets, particularly for escalated incidents.</li>
</ul>
Documentation and Reporting
<ul>
<li>Maintain thorough records of client interactions, including issues reported, solutions provided, and unresolved challenges.</li>
<li>Contribute to the creation and updating of knowledge base articles to assist both clients and internal teams.</li>
<li>Document recurring issues to identify trends and assist in proactive problem management.</li>
</ul>
System Monitoring and Alert Response
<ul>
<li>Monitor client environments using MSSP-specific tools, including Security Information and Event Management (SIEM) platforms, endpoint protection systems, and other monitoring tools.</li>
<li>Investigate and respond to security alerts or anomalies, ensuring immediate containment and escalation when required.</li>
<li>Assist in the implementation of basic security measures, such as patch management, vulnerability scans, or configuration reviews.</li>
</ul>
Communication and Client Relationship Management
<ul>
<li>Maintain a professional and empathetic demeanor when handling client concerns, ensuring a positive customer experience.</li>
<li>Provide clear and concise explanations to non-technical clients about issues and resolutions.</li>
<li>Establish trust and rapport by demonstrating reliability, technical expertise, and a customer-focused approach.</li>
</ul>
Tool and System Utilization
<ul>
<li>Operate ticketing systems efficiently to track, update, and resolve client issues.</li>
<li>Familiarize yourself with various cybersecurity tools (e.g., antivirus software, intrusion detection systems) to assist in client support.</li>
<li>Ensure adherence to the MSSP's standard operating procedures and security protocols.</li>
</ul>
Education and Awareness
<ul>
<li>Deliver basic end-user training or tips on IT best practices, such as secure password creation and safe internet use.</li>
<li>Raise awareness among clients about potential security threats and preventative measures to reduce risk.</li>
</ul>
Continuous Improvement
<ul>
<li>Provide feedback on recurring client issues to improve internal processes and tools.</li>
<li>Participate in training sessions to develop technical and interpersonal skills, keeping pace with the evolving IT and cybersecurity landscape.</li>
</ul>
Technical Skills:
· Operating Systems:
<ul>
<li>
<ul>
<li>Proficiency in Windows 10/11 for end-user support.</li>
<li>Expertise in managing and troubleshooting Windows Server environments (e.g., Active Directory, Group Policies).</li>
</ul>
</li>
</ul>
· Virtualization:
<ul>
<li>
<ul>
<li>Experience with virtualization platforms like VMware and Hyper-V for server and infrastructure management.</li>
</ul>
</li>
<li>Firewalls and Security:
<ul>
<li>Knowledge of firewall configuration, management, and troubleshooting, primarily with FortiGate and Palo Alto devices.</li>
</ul>
</li>
<li>Networking:
<ul>
<li>Solid understanding of networking principles, including IP addressing, VLANs, DNS, DHCP, and routing protocols.</li>
<li>Ability to support and maintain network switches, routers, and wireless access points.</li>
</ul>
</li>
<li>Ticketing Systems:
<ul>
<li>Familiarity with IT ticketing systems for incident management and service requests.</li>
</ul>
</li>
<li>Cloud Platforms:
<ul>
<li>Experience with Office 365 administration, including Exchange Online, Teams, and SharePoint.</li>
<li>Understanding of Azure and AWS for cloud resource management and services.</li>
</ul>
</li>
<li>Multi-Factor Authentication (MFA):
<ul>
<li>Configuration and administration of Duo or similar MFA solutions.</li>
</ul>
</li>
<li>Cybersecurity Tools:
<ul>
<li>Proficiency with Security Information and Event Management (SIEM) platforms for monitoring and analyzing security events.</li>
<li>Expertise in deploying and managing Anti-Virus solutions to protect endpoints.</li>
</ul>
</li>
<li>Backup Solutions:
<ul>
<li>Knowledge of various backup and recovery tools for data protection (e.g., Veeam, Barracuda).</li>
</ul>
</li>
<li>General IT Knowledge:
<ul>
<li>Ability to quickly diagnose and resolve hardware and software issues.</li>
<li>Strong familiarity with industry best practices for system and network security.</li>
</ul>
</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or equivalent; associate degree in IT or related field preferred.</li>
<li>Proven experience in a helpdesk or similar role is highly desirable.</li>
<li>Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory.</li>
<li>Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus.</li>
<li>Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued.</li>
<li>Strong problem-solving, troubleshooting, and critical thinking skills.</li>
<li>Excellent communication, interpersonal, and customer service abilities.</li>
<li>Ability to work independently and as part of a collaborative team.</li>
<li>Positive attitude, strong work ethic, and willingness to adapt to new technologies and procedures.</li>
</ul>
Benefits:
<ul>
<li>Competitive salary based on experience.</li>
<li>Opportunities for professional growth and career advancement.</li>
<li>Collaborative, supportive, and friendly work environment with a focus on teamwork and continuous learning.</li>
</ul>
Requirements: 
<ul>
<li>Must be willing to undergo a background check</li>
<li>Must have authorization to work within the U.S</li>
<li>Must be able to commute to location</li>
</ul>
Company DescriptionMSSP seeking talented and energetic Level 1 Helpdesk Engineers 
<h3>Company Description</h3>
MSSP seeking talented and energetic Level 1 Helpdesk Engineers

Heldesk Support Engineer - Level I

<h3>Job Description</h3>
Job Description
SALARY: 145K MAX PER YEAR + BENEFITS
SOME SUPERVISORY EXPERIENCE
BANKING EXPERIENCE A MUST SUPPORTING BANING APPLICATIONS SUCH AS SUMMIT ETC.
HELP DESK MANAGER
GREEN CARD OR US CITIZENS
LOCAL CANDIDATES ONLY
&nbsp;RESPONSIBILITIES
· Manage KACE ticketing system (Assign, review and analyze tickets)
· Provide first-line support (Level 1) for desktop applications (e.g., Microsoft Word, Excel, Outlook, PowerPoint) and Banking applications (e.g., Summit, Montran)
· Work extensively with end users
· Support Windows workstations (10 and 11)
· Support our Windows Servers environment (2022)
· Generate Helpdesk KPI and KRI reports&nbsp;
· Automate Helpdesk tasks using scripts (e.g., PowerShell, Python)&nbsp;
· Maintain accurate documentation of Helpdesk procedures, and troubleshooting steps.
&nbsp;REQUIREMENTS:
&nbsp;Education: Bachelor’s degree in Information Technology, Computer Science, or related field.
&nbsp;Experience/Skills:
· 5-7 years of experience supporting Banking applications (e.g., Summit, Montran) and desktop applications (e.g., Microsoft Word, Excel, Outlook, PowerPoint)
· Proficiency with Help Desk management software (e.g., KACE, Jira, Zendesk)
· Proficiency in Windows Server (2022) and Windows Workstation (10 and 11).
· Experience with scripting tools (e.g., PowerShell, Python).
· Excellent communication and documentation abilities. (e.g., Document Helpdesk support procedures)
· Very good troubleshooting and problem-solving skills
&nbsp;----------------------------------------------------------------

SENIOR HELP DESK IT SUPPORT SPECIALIST / AVP

<h3>Job Description</h3>
Job DescriptionOur story
Flagler Health is at the forefront of leveraging technology to revolutionise healthcare delivery. We support physicians by identifying optimal treatment plans, enhancing patient outcomes, and streamlining access to advanced monitoring services, beginning with Remote Therapeutic Monitoring (RTM) and Chronic Care Management (CCM). Our mission is to innovate patient care through technology, improving both the quality and efficiency of healthcare services across the country. 
Key Responsibilities
Web Application development
<ul>
<li>
Build robust frontend applications using Vue 3
</li>
<li>
Work on realtime web application for audio and SMS communications with users (patients)
</li>
</ul>
Required Qualifications
<ul>
<li>
Proven experience building highly-available applications in a regulated environment
</li>
<li>
Proficiency with Vue 3, TypeScript
</li>
<li>
Experience interacting with backend APIs written in node, Mongoose, Express, or similar tech stacks
</li>
</ul>
Preferred Qualifications
<ul>
<li>
General healthcare tech / SaaS experience
</li>
<li>
Familiarity with HL7 / FHIR / EHR
</li>
<li>
Experience with cloud platforms (e.g., AWS, Azure, or GCP)
</li>
<li>
Familiarity with CI/CD pipelines and version control systems like Git
</li>
<li>
Experience with with monorepo, especially turborepo
</li>
</ul>
Work Environment
<ul>
<li>
The team is distributed remotely with regional hybrid offices in NYC and Vancouver, Canada. On-site is not required but encouraged if you are local for team bonding. There are many 100% remote engineers and non-engineers in the company.
</li>
<li>
We have videos on for our weekly team syncs and pair-coding / tech discussion.
</li>
</ul>
Application Process
<ul>
<li>
Apply to any one of the postings for this job. All applications from different job aggregators go to one ATS and deduped internally. 
</li>
<li>
You do not need to apply to specific job post that specifies location. Different job postings with specific physical locations are made for search optimization purposes. All positions are remote friendly.
</li>
<li>
Interviews:
<ul>
<li>
Flagler intro: Q&amp;A about who we / you are looking for in a new team member / team
</li>
<li>
Technical assessments: 2-3 (mix of interview and take home) depending on the candidate level
</li>
<li>
Non-technical interviews with ops &amp; c-suites: as many as you would like to get a sense of the company
</li>
<li>
Offer &amp; background check
</li>
</ul>
</li>
</ul>
Our values
This is what you can expect of your teammates at Flagler:
<ul>
<li>
Persistence + ownership of outcomes:&nbsp;We wear many hats and aren’t afraid to run through walls to solve hard problems.
</li>
<li>
Personal + professional growth: We push ourselves to learn new things and embrace challenges, even if it means that we sometimes fail.
</li>
<li>
Don’t take things personally: We value and react quickly to constructive feedback.
</li>
<li>
Speed is our ally: In the fast-paced world of startups, we understand the value of moving swiftly. We thrive on the adrenaline of working rapidly.
</li>
<li>
Be Right: We are highly detailed oriented and try to be right, a lot.
</li>
</ul>
Compensation Range: $120K - $150K

Software Engineer - Frontend (NYC)

Software Engineer - Frontend (Remote)

<h3>Job Description</h3>
Job Description
ABOUT US: Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world's most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.
ABOUT THE ROLE:
Join our team as a (Senior) Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients. You'll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client's ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams.
You'll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you'll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers.
ABOUT THE TEAM:
Our international team of 15 Technical Account Managers is spread across the world, including EMEA, US and APAC. Always striving for a seamless client onboarding and bug-less integration is what we do, and handling clients' requests is the challenge that we face on a daily level. Closely working with the Customer Success Managers and the development team is what enables us to act as consultants to all parties involved in the client onboarding journey and ultimately handling expectations related to the integration of our platform is where our value to our company lies. 
What makes us strong is our constant support for each other, our constant strive to dig deeper into problem solving, which would also be qualities we would be looking for in our next colleague as well.
This is a remote role; however, you must be located within commuting distance of one of our hubs: New York, Denver, or Boston.
ONCE YOU ARE HERE YOU WILL:
<ul>
<li>Lead the integration process of our API-driven platform with client ecosystems</li>
<li>Troubleshoot technical issues and drive resolution to prevent recurrence</li>
<li>Manage a portfolio of customers (including Enterprise accounts), focusing on API usage to ensure retention, growth, and satisfaction</li>
<li>Collaborate with Customer Success Managers and Engineering to deliver excellent client experiences</li>
<li>Identify and explore new technology partnerships and integration opportunities</li>
<li>Manage customer expectations to achieve satisfaction and success</li>
<li>Help design and improve onboarding processes</li>
<li>Work on escalated technical support tickets</li>
</ul>
WHAT WE NEED YOU TO BRING TO THE TABLE:
<ul>
<li>Several years of experience in a Technical Account Manager, Integrations Consultant, or similar role (we're open to mid-level and senior profiles)</li>
<li>Experience with API integrations, from design to implementation and ongoing support</li>
<li>Comfortable managing multiple accounts, including larger or more complex customers.</li>
<li>Experience with SaaS products</li>
<li>Strong problem-solving skills in a technical environment</li>
<li>Clear and concise communication skills, able to adapt to technical and non-technical audiences</li>
<li>Customer-focused, professional, and patient approach</li>
<li>Analytical mindset with a data-driven approach to decisions</li>
</ul>
WHAT'S IN IT FOR YOU:
<ul>
<li>$1,200 annual learning budget and full LinkedIn Learning access</li>
<li>Manage your own time off with our flexible PTO policy</li>
<li>$350 home office setup budget, a $50 monthly home office allowance</li>
<li>Freedom to work from abroad for up to 90 days worldwide!</li>
<li>WeWork On-Demand access for flexible workspace solutions </li>
<li>Mental health support with nilo.health</li>
<li>Choose from top-tier Medical, Dental, and Vision plans (Blue Cross Blue Shield MA, MetLife, VSP)</li>
<li>Build your savings with our 401(k) plan, including a 100% company match on your contributions up to 4%</li>
<li>We provide 100% company-paid Life Insurance, Short-Term, and Long-Term Disability coverage</li>
</ul>
The total compensation for this role is $85,000 - $110,000, though actual compensation may vary depending on factors such as relevant experience, skills, qualifications, certifications, and location. The salary range is subject to change and may be adjusted at any time.
WHAT WE WOULD LIKE TO LEARN FROM YOUR APPLICATION IS:
<ul>
<li>Which of the products you worked with were API-driven?</li>
<li>How extensive is your experience with API troubleshooting?</li>
<li>How much ownership have you had with clients' onboarding?</li>
<li>Who do you communicate with the most, both internally and on the client's side?</li>
</ul>
WHY YOU SHOULD WORK FOR US:
<ul>
<li>The right attitude: modern methods and a diverse, creative workspace with an open and international culture</li>
<li>Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team</li>
<li>Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn</li>
<li>A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware</li>
<li>High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees</li>
</ul>
Do you want this job?
We'd love to hear from you! Apply directly via the form below.
Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.
Find out more about our Candidate Privacy Policy.

(Senior) Technical Account Manager

<h3>Job Description</h3>
Job Description
We are looking for a bright, energetic, and committed professional to work as a validation specialist in our New York facility. Dover Brook Associates will provide support and extensive training for the activities related to the exciting projects. This will allow growth in specialized fields of science and industry. The successful candidate will be responsible for performing routine microbiological and chemical procedures on food and pharmaceutical products and equipment according to company and standard methods.
Responsibilities include: Performing a variety of validation tests and assays both at on-site locations and in the laboratory. The testing will be in accordance with established policies, procedures, and regulations including assisting in the preparation of protocols and reports; collection, organization, and analysis of data; and preparation of study results for presentation at meetings. The work will involve food and pharmaceutical products which include retort/autoclave and aseptic processing and packaging lines. Microbiological and chemical validation testing includes but is not limited to food spoilage analysis, standard plate count, spore count, serial dilution, titration, pH, and H2O2 residual testing. Knowledge of regulatory testing, evaluation, and validation of low-acid food aseptic processing equipment is a plus.
Additionally, the right person should be able to understand basic lab instructions and be able to follow microbiology test protocols and standard operating procedures, write up results, and summarize data. Must be willing to travel.
The position offers you an opportunity to contribute and professionally develop with an exciting, forward-thinking, and fast-moving company. We value the professional development of our employees and offer educational opportunities. DBA believes in team-building activities or work-sponsored events; the morale of our people is important. Our company adheres to the principle that employees should feel valued and satisfied with their projects.
Background requirements: BS in Biology, Microbiology, Food Science, or a related field with experience in microbiology and a good grasp of aseptic techniques. Should have good communication and problem-solving skills. We prefer knowledge of Microsoft Word, Microsoft Excel, PowerPoint software, and Statistics.
Regional and International Travel Requirements:
Our Main Office is located in Chester, NY. This position involves frequent travel, with an estimated 40-50% of your work time spent traveling regionally within the continental US and potentially on international trips.
Company DescriptionDover Brook Associates provides technical, regulatory, and engineering support worldwide to the food and drug industries. We offer a wide range of services but our specialty is in the area of sterile processes, with an emphasis on aseptic processing/packaging and retort systems. Our project capabilities range from regulatory assistance, engineering design and support, thermal process development, microbiological testing, and product development to contract packing assistance and technical communication and training programs. The company is an exciting, forward-thinking, and fast-moving company. We value the professional development of our employees and offer educational opportunities. DBA believes in team-building activities or work-sponsored events; the morals of our people are important. Our company adheres principle that employees should feel valued and satisfied with their jobs. 
<h3>Company Description</h3>
Dover Brook Associates provides technical, regulatory, and engineering support worldwide to the food and drug industries. We offer a wide range of services but our specialty is in the area of sterile processes, with an emphasis on aseptic processing/packaging and retort systems.\r\n\r\nOur project capabilities range from regulatory assistance, engineering design and support, thermal process development, microbiological testing, and product development to contract packing assistance and technical communication and training programs.\r\n\r\nThe company is an exciting, forward-thinking, and fast-moving company. We value the professional development of our employees and offer educational opportunities. DBA believes in team-building activities or work-sponsored events; the morals of our people are important. Our company adheres principle that employees should feel valued and satisfied with their jobs.

Food Science Validation Specialist - Team Leader

<h3>Job Description</h3>
Job Description
&nbsp;Infrastructure Architect
 About Keyrock
Since our beginnings in 2017, we've grown to be a leading change-maker in the digital asset space, renowned for our partnerships and innovation.&nbsp;
Today, we rock with over 180 team members around the world. Our diverse team hails from 42 nationalities, with backgrounds ranging from DeFi natives to PhDs. Predominantly remote, we have hubs in London, Brussels, Singapore and Paris, and host regular online and offline hangouts to keep the crew tight.
We are trading on more than 80 exchanges, and working with a wide array of asset issuers. As a well-established market maker, our distinctive expertise led us to expand rapidly. Today, our services span market making, options trading, high-frequency trading, OTC, and DeFi trading desks.
But we’re more than a service provider. We’re an initiator. We're pioneers in adopting the Rust Development language for our algorithmic trading, and champions of its use in the industry. We support the growth of Web3 startups through our Accelerator Program. We upgrade ecosystems by injecting liquidity into promising DeFi, RWA, and NFT protocols. And we push the industry's progress with our research and governance initiatives.&nbsp;
At Keyrock, we're not just envisioning the future of digital assets. We're actively building it.
Position Overview
The Infrastructure Architect is responsible for designing, implementing, and maintaining an organization's IT infrastructure, ensuring it is scalable, secure, and efficient to support business operations and future growth.
Key Responsibilities
<ul>
<li>
Designing and Implementing Infrastructure Solutions: Plan and implement robust and scalable infrastructure solutions that meet business requirements and align with industry best practices.
</li>
<li>
Ensuring Infrastructure Security and Compliance: Implement security measures, policies, and procedures to safeguard the infrastructure and data from unauthorized access, breaches, and cyberattacks.
</li>
<li>
Collaborating with Cross-Functional Teams: Work closely with development, operations, and other teams to ensure smooth integration and alignment of infrastructure with overall IT strategy.
</li>
<li>
Staying Abreast of Technological Advancements: Keep up-to-date with emerging technologies and trends in infrastructure architecture to identify opportunities for improvement and innovation.
</li>
<li>
Optimizing Infrastructure Performance: Monitor and analyze infrastructure performance, identify bottlenecks, and implement optimizations to enhance efficiency and scalability.
</li>
<li>
Documentation and Knowledge Sharing: Create and maintain comprehensive documentation of infrastructure designs, configurations, and processes.
</li>
<li>
Cost optimization: Reduce the overall cost of cloud services while maintaining or enhancing performance.
</li>
</ul>
Technical Requirements
<ul>
<li>
Extensive experience in IT infrastructure design and implementation.
</li>
<li>
Extensive experience in cloud-native architectures (Azure, AWS, GCP), with proficiency in AWS. Strong experience with multi-cloud environment deployments preferred.
</li>
<li>
Proven experience in designing data-intensive, large-scale, high-performance trading data platforms.
</li>
<li>
Proven ability to design and implement scalable and secure Kubernetes-based infrastructure solutions, including container orchestration, cluster management, and deployment optimization.
</li>
<li>
Experience with financial services data workflows, including trading, middle office, and back office operations.
</li>
<li>
Proficient in GitOps tools and methodologies for infrastructure automation and deployment.
</li>
<li>
Strong background in DevSecFinOps, ensuring compliance, security, and cost efficiency across the development lifecycle.
</li>
<li>
Strong experience with CI/CD pipelines, infrastructure as code (IaC), and monitoring tools.
</li>
<li>
Extensive experience in disaster recovery planning and backup system management.
</li>
</ul>
Education &amp; Qualifications
<ul>
<li>
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
</li>
<li>
Preferred certifications (optional):
<ul>
<li>
AWS Solutions Architect Associate or Professional
</li>
<li>
Terraform Associate or Professional
</li>
</ul>
</li>
</ul>
Leadership &amp; Collaboration
<ul>
<li>
Passion for building scalable, reliable, and secure systems in a fast-paced environment.
</li>
<li>
Ability to translate complex technical concepts into clear, actionable insights for technical teams.
</li>
<li>
Strong interpersonal skills with the ability to work effectively across cross-functional teams.
</li>
</ul>
 
Our recruitment philosophy
We value self-awareness and powerful communication skills in our recruitment process. We seek fiercely passionate people who understand themselves and their career goals. We're after those with the right skills and a conscious choice to join our field. The perfect fit? A crypto enthusiast who’s driven, collaborative, acts with ownership and delivers solid, scalable outcomes.
Our offer
<ul>
<li>
Competitive salary package
</li>
</ul>
<ul>
<li>
Autonomy in your time management thanks to flexible working hours and the opportunity to work remotely&nbsp;
</li>
</ul>
<ul>
<li>
The freedom to create your own entrepreneurial experience by being part of a team of people in search of excellence&nbsp;
</li>
</ul>
As an employer we are committed to building a positive and collaborative work environment. We welcome employees of all backgrounds, and hire, reward and promote entirely based on merit and performance.
Due to the nature of our business and external requirements, we perform background checks on all potential employees, passing which is a prerequisite to join Keyrock.
<a href="https://keyrock.com/careers/" target="_blank">https://keyrock.com/careers/</a>

Infrastructure Architect (Trading)

<h3>Job Description</h3>
Job Description
Who We Are:
Ordergroove is a dynamic, fast-paced environment where you will be involved in building something of real value from the ground-up. We're looking for bright, talented people who are excited about innovation, growth, and the exciting world of Relationship Commerce. If you're motivated by a desire to solve problems and deliver groundbreaking insights and solutions you'll fit in perfectly!
About the Role:
OrderGroove is looking for an extraordinarily talented, passionate and naturally curious person to join our Engineering Team. Our Engineers are problem solvers who get excited about pushing the boundaries of what we can achieve, love learning and thrive in a fast-paced, collaborative environment. As the Site Reliability Engineer Director you will be joining our SRE team whose primary goal is to infinitely scale and secure our cloud-based hosted platform and accelerate time to market of code deployments while supporting the biggest brands in the world.
What You Will Do:
<ul>
<li>You will define and execute the vision for continuous delivery, cloud deployment strategies, and operational excellence.</li>
<li>You will spearhead our reliability, scalability, and automation efforts to ensure our platform operates securely and efficiently.</li>
<li>Work closely with engineering, security, and QA teams to enhance deployment and release processes.</li>
<li>You will help us scale how we push high-quality code, securely and efficiently.</li>
<li>You will guide, mentor, and collaborate with an awesome group of highly passionate engineers.</li>
</ul>
About You:
<ul>
<li>8+ years working in DevOps, SRE, or similar capacity managing cloud/private or hybrid environments.</li>
<li>Passionate about automation, leveraging best-of-breed technologies, and eager to learn new skills.</li>
<li>Experience working with automation tools (we use Terraform, Ansible and Chef).</li>
<li>Experience with Kubernetes, Docker, and container orchestration best practices.</li>
<li>Comfortable with systems Linux administration (CentOS / RHEL / Debian).</li>
<li>Experience configuring CI/CD pipelines using Jenkins, GitHub Actions, or GitOps.</li>
<li>Fluent with Apache/Nginx configurations.</li>
<li>Comfortable with MySQL/MongoDB administration and scaling strategies.</li>
<li>Experience designing high-availability/fault-tolerant systems.</li>
<li>Comfortable working with development teams to understand their pain points and come up with creative solutions.</li>
<li>Excellent communication skills.</li>
<li>Service-oriented mentality.</li>
<li>Great critical thinking skills.</li>
<li>Ability to quickly adapt to change.</li>
</ul>
Bonus Points For:
<ul>
<li>Python or Go experience.</li>
<li>Managing GCP hosted environments.</li>
<li>Previous eCommerce experience.</li>
<li>Experience going through PCI1 and SOC2 compliance approval processes.</li>
<li>Start-up and SaaS experience strongly preferred.</li>
<li>Familiarity with monitoring tools such as Prometheus, Grafana, or New Relic.</li>
<li>Bachelor's or Master's degree in Computer Science, Engineering, or a related field preferred.</li>
</ul>
If you don't meet 100% of the qualifications outlined above - that's okay, nobody's perfect! We encourage you to apply if you think this is a role that would make you excited to come into work every day.
About Ordergroove:
Ordergroove powers recurring revenue for the world's largest and most innovative retailers including L'Oreal, Dollar Shave Club, La Colombe Coffee, Bonafide Health, BarkBox and more. As a direct result, more than 11% of adult Americans have a subscription powered by Ordergroove. Our technology makes seamless, one-of-a-kind subscriber and membership experiences possible to turn one-time transactions into profitable recurring customer relationships.
Ordergroove's powerful platform empowers merchants with highly customizable options such as flexible promotions, bundling, and analytics to bolster their bottom line while making customers' lives easier. We recently achieved a milestone year with 152% year over year new business growth, and were rated best-in-class subscription technology by CB Insights and eCommerce Platform of the Year by RetailTech Breakthrough Awards.
Our company values celebrate collaboration, different perspectives, and curiosity with the goal of getting to the right answer, no matter who came up with it. At Ordergroove we are committed to creating a welcoming and supportive environment for all people. We encourage people with different backgrounds and experiences to join our growing team so that we gain different perspectives and build the best team possible. We demand the best of ourselves and each other and never miss an opportunity to celebrate our successes.
With a fully flexible work from anywhere culture, staying connected and supporting each other are always top of mind. We build our tight-knit community through small group events like trivia night, cooking classes, and book clubs. We encourage cross-functional relationships through virtual coffees and we stay close to the business through weekly team updates and quarterly all-hands meetings.
At Ordergroove, we focus on flexibility and empowering our team to make the right decisions for themselves. We have flexible PTO and a totally remote (anywhere in the US) workforce, and an annual personal development budget that you use for what matters to you (wellness, career development, productivity at home, etc). And of course, that is on top of the basics like competitive compensation (including stock options) and incredible, affordable benefits. Come join our amazing team while we enable the fastest-growing segment of commerce that makes life easier for millions of consumers every day!
At Ordergroove, we want to hire, develop and retain the best talent, making Ordergroove a top destination to grow your career.
The pay transparency law is a way of narrowing the gender pay gap and fostering an engaged and positive working environment. It is also a way to share what we think is a reasonable, equitable and competitive compensation structure for the roles on our team.
The total compensation range for this role starts at $175,000.

Director, Site Reliability Engineer

<h3>Job Description</h3>
Job DescriptionJob Title: Analytics Engineer (Remote) Location: DC or Chicago Duration: Full Time Job Description: Our client is seeking an Analytics Engineer to develop, administer, and enhance the firms business intelligence platforms, with a primary focus on Power BI. This role will design and maintain intuitive dashboards, impactful visualizations, and actionable insights for both business and legal stakeholders. It will also lead the strategic migration of Tableau and Alteryx workflows to Power BI while maintaining legacy systems during a transitional period. Key Responsibilities:
<ul>
<li>Design, develop, and optimize dashboards, reports, and visualizations in Power BI</li>
<li>Administer Power BI, including workspace configuration, access controls, governance, and capacity planning</li>
<li>Partner with stakeholders to translate business requirements into scalable, insightful solutions</li>
<li>Lead the migration of Tableau dashboards and Alteryx workflows to Power BI</li>
<li>Maintain and optimize legacy Tableau and Alteryx solutions during transition</li>
<li>Champion data visualization best practices, performance optimization, and user-centered design</li>
<li>Provide training, documentation, and support for Power BI adoption and self-service reporting</li>
<li>Collaborate with data engineering and governance teams to ensure data quality and compliance</li>
<li>Stay current with advancements in Power BI, Microsoft Fabric, and related tools to identify opportunities for innovation</li>
</ul>
 Required Skills &amp; Experience:
<ul>
<li>Advanced Power BI expertise (DAX, Power Query, RLS, shared datasets)</li>
<li>Strong data modeling, visualization, and performance tuning skills in large-scale environments</li>
<li>Experience with Tableau and Alteryx, including development and migration strategies</li>
<li>Proficiency in SQL and working with relational databases/data lakes</li>
<li>Familiarity with Microsoft Fabric, Power Platform, Azure Synapse, or SQL Server integrations</li>
<li>Knowledge of BI governance, metadata management, and access controls</li>
<li>Strong business acumen, stakeholder engagement, and communication skills</li>
<li>Minimum 5 years in business intelligence, analytics engineering, or data visualization</li>
<li>Bachelor’s degree in computer science, Information Systems, Analytics, or related field</li>
<li>Professional services or law firm experience. </li>
</ul>
 Preferred:
<ul>
<li>Power BI or Microsoft Azure certification</li>
<li>Experience driving BI user adoption and self-service analytics</li>
</ul>
 This is an opportunity to work in a collaborative, high-performance environment where your expertise will directly impact strategic decision-making across the firm. Skills and Certifications [note: bold skills and certification are required]
<ul>
<li>Strong background in designing, developing, &amp; working with users in creating analytical reports</li>
<li>Must be well-versed with PowerBi and Tableau</li>
<li>Must also have SQL experience</li>
<li>Law firm experience is a plus. Must have professional services experience.</li>
<li>PowerBI or MS Certification in Azure is a plus</li>
</ul>
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