SENIOR HELP DESK IT SUPPORT SPECIALIST / AVP

MAC Incorporated

New York, NY, USA

Published: 6/14/2022

Technology

Full Time

Job Description

SALARY: 145K MAX PER YEAR + BENEFITS

SOME SUPERVISORY EXPERIENCE

BANKING EXPERIENCE A MUST SUPPORTING BANING APPLICATIONS SUCH AS SUMMIT ETC.

HELP DESK MANAGER

GREEN CARD OR US CITIZENS

LOCAL CANDIDATES ONLY

RESPONSIBILITIES

· Manage KACE ticketing system (Assign, review and analyze tickets)

· Provide first-line support (Level 1) for desktop applications (e.g., Microsoft Word, Excel, Outlook, PowerPoint) and Banking applications (e.g., Summit, Montran)

· Work extensively with end users

· Support Windows workstations (10 and 11)

· Support our Windows Servers environment (2022)

· Generate Helpdesk KPI and KRI reports

· Automate Helpdesk tasks using scripts (e.g., PowerShell, Python)

· Maintain accurate documentation of Helpdesk procedures, and troubleshooting steps.

REQUIREMENTS:

Education: Bachelor’s degree in Information Technology, Computer Science, or related field.

Experience/Skills:

· 5-7 years of experience supporting Banking applications (e.g., Summit, Montran) and desktop applications (e.g., Microsoft Word, Excel, Outlook, PowerPoint)

· Proficiency with Help Desk management software (e.g., KACE, Jira, Zendesk)

· Proficiency in Windows Server (2022) and Windows Workstation (10 and 11).

· Experience with scripting tools (e.g., PowerShell, Python).

· Excellent communication and documentation abilities. (e.g., Document Helpdesk support procedures)

· Very good troubleshooting and problem-solving skills

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