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POSTAL CLERK
NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 million people and is hiring nationwide. There is NO experience required, paid training is provided for all job openings. There are MANY different positions available. The job openings range in starting salary from $24.63 to $39.27/hour, $72,400/year average pay with full benefits. Benefits include paid vacation, paid sick leave, paid holidays, health insurance, life insurance and a retirement plan. Postal Service employment also includes&nbsp;career advancement, good working conditions and GREAT job security.
The Postal Service is the largest government related agency in terms of employees, currently employing nearly 1 million people. There are retail locations, mail distribution centers and Postal hubs within&nbsp;the Postal Service's operations. The Postal Service is currently hiring and there are MANY different positions&nbsp;available. The Postal Service has excellent and challenging employment opportunities. Postal Service employment includes great pay, good working conditions, career advancement, and job security that can lead to a lifetime career. To qualify for employment, you must be 18 years of age or older and a U.S. citizen.
The Postal Service currently employs nearly 1 Million people. There are many employment opportunities with the Postal Service from entry level to management. Certain career fields exist in most or all of its departments. These fields are usually administrative, general office and clerical in nature, such as accountant, administrative assistant, auditor, bookkeeper, clerk, office assistant, secretary, staff assistant, typist,&nbsp;etc.&nbsp;To allow a better understanding of the Postal Service Clerk position, the following is a brief description.
<ul>
<li>Clerk – Clerks sell stamps, take incoming mail, sort and distribute the mail in addition to other clerical functions. This position also assists the public with general mailing needs, such as completing a change of address, mail holds, giving out post office box keys, etc.</li>
</ul>
The Postal Service was created over 200 years ago and is the largest agency in terms of employees, currently employing nearly 1 Million people. There are retail locations, mail distribution centers and Postal hubs within&nbsp;the Postal Service's operations. The Postal Service operates over 30,000 post office location. Over 600 million pieces of mail are delivered by the Post Office to as many as 142 million different delivery points. This totals over 170 billion pieces of mail being delivered annually. The Postal Service operates over 200,000 vehicles and has the largest vehicle fleet in the world. Most of the fleet is right hand drive for easier mail delivery. Labor Services is a private employment service that offers assistance in gaining employment and is not affiliated with the USPS. The Postal Service employs nearly 1 million people and is currently hiring nationwide and there are many positions available. There is no experience required. Postal Service employment includes great pay and benefits, good working conditions, career advancement, and great job security that can lead to a lifetime career. The Postal Service is an equal opportunity employer.

Postal Operations Specialist - No Experienced Required

Postal Processing Clerk - No Experienced Required

Mail Processing Specialist - No Experienced Required

<h3>Job Description</h3>
Job Description
Job Title: Client Services Associate
Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
Job Overview:
The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light maintenance/cleaning.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Duties and Responsibilities:
<ul>
<li>Provides 5-star customer service to all employees (in all forms of communication).</li>
<li>Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.</li>
<li>Manages outgoing mail/package transactions.</li>
<li>Performs duties associated with shipping and receiving of materials.</li>
<li>Notifies employees upon receipt of inbound deliveries.</li>
<li>Distributes mail/packages to company personnel.</li>
<li>Acts as point of contact for company personnel on mail/package inquiries.</li>
<li>Performs daily key ops of convenience multi-function devices (ensuring functionality, replenish toner/paper).</li>
<li>Submit work orders for certain requests.</li>
<li>Service and replenish the barista, pantry, conference, kitchen, or meetings areas.</li>
<li>Will perform meeting room and conference room set ups.</li>
<li>May perform building occupant moves within assigned facilities.</li>
<li>Will perform light maintenance and cleaning duties as assigned.</li>
<li>Maintains the Business Service Center area in a neat and orderly fashion.</li>
<li>Monitors level of office supplies on the floor, and replenishing and orders accordingly.</li>
<li>Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.</li>
<li>Proactively seeks out additional work during downtime.</li>
<li>Builds professional relationships with customers and other teams.</li>
<li>Maintains professionalism and composure when interacting with all employees.</li>
<li>Trains back-up and providing guidance on policies and procedures.</li>
<li>Determines what additional support is needed when handling sensitive inquiries.</li>
<li>Provides exceptional customer service to client.</li>
<li>Provides reception or concierge (front of office) coverage as needed.</li>
</ul>
Competencies:
<ul>
<li>Strong verbal and written communication skills.</li>
<li>Excellent customer service skills.</li>
<li>PC skills MS Office Suite experience.</li>
<li>Ability to handle multiple tasks simultaneously.</li>
<li>Good organizational skills.</li>
<li>Working knowledge of MFD equipment.</li>
<li>Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.</li>
<li>Possesses ability to work independently and capable of completing projects.</li>
<li>Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.</li>
</ul>
Qualifications and Education Requirements:
<ul>
<li>High School Diploma (or equivalent) required.</li>
<li>1+ years prior work experience preferred.</li>
<li>Ability to work assigned work hours determined by manager.</li>
<li>Excellent organizational and time management skills.</li>
<li>Analytical abilities and aptitude in problem-solving.</li>
<li>Superb written and verbal communication skills.</li>
<li>Current knowledge or ability to learn computer-based systems required for functions of position.</li>
<li>Required to maintain an overall professional appearance and attitude.</li>
<li>Adhere to all policies and procedures required.</li>
</ul>
Physical Demands:
<ul>
<li>Approximately 50% of the time this position requires the below physical demands.</li>
</ul>
<ul>
<ul>
<li>Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.</li>
<li>Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.</li>
<li>Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).</li>
<li>Ability to lift or move 40 lbs. or greater frequently.</li>
</ul>
</ul>
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Pay Range$15—$16.50 USD
WHAT WE OFFER
<ul>
<li>Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!</li>
<li>Learning &amp; Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!</li>
<li>We Recognize Talent: We offer a variety of recognition programs for all levels of employees!</li>
<li>Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, &amp; Paid Time Off.
<ul>
<li>Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.</li>
</ul>
</li>
</ul>
About SPS
 is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence &amp; Robotic Process Automation) in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
 is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
To view our privacy policy, click on the link below:
SPS-North America Privacy Policy

Client Services Associate

<h3>Job Description</h3>
Job Description
Program Associate 
The Jewish Education Project 
New York, NY 
Opportunity for Impact 
The Jewish Education Project is devoted to ensuring that Jewish education is in tune with the forces that impact our world and our communities in a changing environment. We believe that in a rapidly changing world, Jewish education must continually evolve to meet the needs of the Jewish community. The power of harnessing knowledge and curating ideas to inspire the various stakeholders who influence Jewish education is a vital component of this work. 
In this time of rising antisemitism, Jewish learning should support identity-building, creating confident, proud Jews who are well-equipped to respond to the challenges they will face. In this complex and challenging world, the work of Jewish education is more urgent than ever. Building on a proud history of keeping pace with technological evolution, this role offers the opportunity to shape the future of a growing, legacy nonprofit dedicated to meaningful impact by working collaboratively across all departments, ensuring technology empowers our staff and mission. 
We are committed to bringing the most creative solutions to a field that must remain relevant and meaningful in the lives of Jewish youth and their families today and tomorrow. For more information about The Jewish Education Project, please visit <a href="http://www.jewishedproject.org" target="_blank">www.jewishedproject.org</a>
Position Overview 
The Jewish Education Project seeks to welcome a full-time, Program Associate as a member of the Jewish Education Team. We are looking for a motivated individual who is proactive, detail-oriented and organized. A successful candidate will be able to juggle multiple projects, people, and priorities. This as a great position for an early career professional seeking to learn about Jewish education or the Jewish communal landscape. This role will provide the opportunity for exposure to a variety of emerging topics in Jewish education. Candidates with diverse racial, cultural, educational, and experiential backgrounds are urged to apply. 
Key Responsibilities 
<ul>
<li>Support multiple areas with programmatic, data, tech, evaluation and agency systems.</li>
<li>Schedule, set up, and manage resources for webinars/web series as well as internal and external meetings.</li>
<li>Function as point person and event manager for virtual and in-person network meetings, conferences, fellowships and workshops (scheduling, room reservations, ordering food, making nametags, etc.) </li>
<li>Update registration pages, and coordinate emails/event launches on behalf of program initiatives</li>
<li>Manage portfolio-specific administrative logistics.</li>
<li>Manage Jewish Education Team meetings through calendaring, ordering food and supplies, providing tech support, etc.</li>
<li>Manage content and data entry into multiple systems including Salesforce, ClickUp, and our educator portal; generate related reports based on these inputs.</li>
<li>Serve as Zoom webinar support for virtual network meetings, workshops, etc.</li>
<li>Generate programmatic resources, documents, and PowerPoint presentations (format, design, logos, fonts, etc.).</li>
<li>Assist with programmatic grants and budget reporting.</li>
<li>Provide administrative support, including calendaring, for Chief Jewish Education Officer.</li>
<li>Provide general agency-wide support as needed.</li>
</ul>
Experience, Qualifications, and Competencies 
<ul>
<li>Candidates with diverse cultural, educational, and experiential backgrounds are urged to apply</li>
<li>Extremely organized, including a demonstrated ability to prioritize and manage multiple assignments in a fast-paced environment.</li>
<li>Proficient with most of the following, with strong ability to learn new software/tools and support others in learning: </li>
</ul>
<ul>
<li>Pardot or comparable email marketing platform</li>
<li>Microsoft Office (Outlook, Word, Excel, and PowerPoint) </li>
<li>Canva</li>
<li>Zoom or another similar online meeting/webinar platform</li>
<li>Salesforce or other CRM programs</li>
<li>ClickUp</li>
<li>Some experience with managing the backend of a website</li>
</ul>
<ul>
<li>Strong people skills - ability to develop relationships with a wide variety of people.</li>
<li>Disciplined and flexible; takes responsibility and ownership of his/her/their portfolio of work.</li>
<li>Proven ability to work well independently and in teams.</li>
<li>Ability to work with sensitive and confidential information.</li>
<li>Positive attitude and commitment to The Jewish Education Project’s mission.</li>
<li>Entrepreneurial self-starter; a problem solver with top notch planning and prioritizing skills.</li>
<li>A persuasive and passionate communicator, both written and oral.</li>
<li>You are a candidate who will embrace working in an environment that prioritizes:
<ul>
<li>A positive attitude</li>
<li>Demonstrating care and concern for the people around them</li>
<li>Leading with humble confidence and competence</li>
<li>Reliability, consistency, and accountability.</li>
<li>Striving for excellence.</li>
</ul>
</li>
</ul>
What We Offer 
<ul>
<li>Three weeks paid time off in year 1; increasing incrementally on a set schedule</li>
<li>Comprehensive health insurance</li>
<li>Paid family leave</li>
<li>401k plan</li>
<li>Commuter benefits</li>
<li>Early close on Fridays for Shabbat and closed for most Jewish holidays </li>
<li>Shortened summer hours</li>
<li>A positive work environment with exposure to great learning opportunities and the chance to work with some of the top professionals in the field of Jewish Education</li>
<li>This is a Union position with a set starting salary of $64,000. </li>
</ul>
How to Apply 
<ul>
<li>Please submit resume and cover letter to <a href="mailto:careers@JewishEdProject.org" target="_blank">careers@JewishEdProject.org</a>. Please include the job title in the email subject line</li>
<li>The Jewish Education Project is an equal opportunity employer.</li>
<li>Anticipated start date of July 1 with some flexibility.</li>
</ul>
Where You Will Work: 
Hybrid work environment with Tuesdays, Wednesdays, and Thursdays at 1675 Broadway, New York, NY 10019 following remote summer hours. 
The Jewish Education Project aims to select, place and train the best qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all our employees in compliance with applicable local, state, and federal laws and without regard to non-work related factors such as race, color, religion/creed, gender, national origin, age, disability, marital status, sexual orientation, veteran status, or any other protected class. We encourage and support diversity and tolerance in our workplace.

Program Associate

<h3>Job Description</h3>
Job Description
Overview
CTG is seeking to fill a Quality Engineer SDET opening for our client in New York, NY.
Location: New York, NY Duration: 11 months
Duties:
<ul>
<li>
Collaborate with cross-functional teams, including product managers and software engineers, to define and maintain quality standards.
</li>
<li>
Implement and promote continuous testing practices throughout the Software Development Life Cycle (SDLC).
</li>
<li>
Design, build, and manage robust manual and automated test suites for feature and regression testing.
</li>
<li>
Oversee execution of tests, ensuring full coverage aligned with acceptance criteria and user journeys.
</li>
<li>
Document test cases with clarity and accuracy, and develop test sets independently.
</li>
<li>
Pair with engineers to ensure automated tests are embedded as part of the development workflow.
</li>
<li>
Drive the creation and execution of test strategies for complex systems and applications.
</li>
</ul>
Skills:
<ul>
<li>
Proficiency in writing and executing test cases and test plans based on business requirements.
</li>
<li>
Strong experience in test automation frameworks and tools (e.g., Selenium, Cypress, JUnit, TestNG, etc.).
</li>
<li>
Solid programming/scripting experience in languages such as Java, JavaScript, or Python.
</li>
<li>
Familiarity with CI/CD tools (e.g., Jenkins, GitHub Actions) and test reporting tools.
</li>
<li>
Strong analytical and problem-solving skills.
</li>
<li>
Excellent attention to detail and the ability to work independently in a fast-paced environment.
</li>
</ul>
Experience:
<ul>
<li>
6+ years of experience as a Quality Engineer or Software Development Engineer in Test (SDET).
</li>
<li>
Proven track record of developing and maintaining automated test suites.
</li>
<li>
Experience testing complex applications and APIs.
</li>
<li>
Demonstrated ability to work closely with development teams in agile environments.
</li>
</ul>
Education:
<ul>
<li>
Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
</li>
</ul>
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
To Apply: To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

Quality Engineer SDET

<h3>Job Description</h3>
Job Description
Kitchen Steward
As a Kitchen Steward, you will use both manual and machine dishwashing methods to ensure the cleanliness and sanitization of dishes, tableware, glassware, pots, pans, and utensils. Kitchen Stewards must also maintain a clean and safe workspace in the immediate and culinary areas. They ensure that all garbage is removed and placed in an appropriate location for disposal; clean, sweep, mop, wipe down all equipment including fryers and hoods. And clean and sanitize restrooms in restaurant areas
Job Description
<ul>
<li>Cleaning dishes, plates, bowls, silverware, pots, glasses, and pans, etc. using both manual and machines dishwashing</li>
<li>Ensure proper chemical dilution and water temperature</li>
<li>Removal of trash, waste and debris to designated areas</li>
<li>Regularly wipe down and clean, walls and floors, as well as washing work areas, refrigerators, and kitchen equipment</li>
<li>Putting together, maintaining, and dismantling the dish machine</li>
<li>Dishes and utensils should be scraped, rinsed, and loaded into the dishwasher</li>
<li>All cookware, utensils, and dishes should be washed and sanitized</li>
<li>The dishwasher should be cleaned, sanitized, and kept in good working order; immediately reporting any deficiencies</li>
<li>Ensure ample tools, supplies and equipment, including chemicals are on hand</li>
<li>Ensure the floor around the dishwasher is always clean, free from excess water and objects</li>
<li>All dishware, glassware and utensils should be unloaded and carefully organized and returned to respective locations</li>
<li>Read and effectively interpret BEO/REO needed supplies</li>
<li>Ensure all tasks are completed and areas is properly prepared for the next shift. If any work is to be left, you must communicate with next shift.</li>
<li>Sweep, mop and maintain all kitchen/culinary areas regularly</li>
<li>Actively participate in weekly general cleaning duties</li>
<li>As needed, perform additional cleaning duties</li>
</ul>
Requirements
<ul>
<li>High school diploma</li>
<li>Experience in restaurants</li>
<li>Food handler certification card preferred</li>
<li>Prior experience in a high volume restaurant/hotel preferred</li>
<li>Must be able to stand for an 8-hour shift</li>
<li>Lifting and carrying up to 50 pounds</li>
<li>Bending, climbing, reaching, stooping, and moving fast without discomfort</li>
<li>Must be able to work on nights, weekends, and holidays</li>
</ul>
Benefits
· Medical, Dental, and vision insurance
We are committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our organization. We encourage applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability or any other basis protected by applicable local, state or federal laws. Hiring is contingent on eligibility to work in the United States.

KITCHEN STEWARD

<h3>Job Description</h3>
Job Description
Transitional Services for New York, Inc., (TSINY) not-for profit, is a comprehensive, community-based mental health organization located in New York City. We provide a continuum of rehabilitative services to enrich the lives of those recovering from mental illness and facilitate their transition to increased levels of independence. Transitional Services for New York, Inc. envisions broadening its rehabilitative services and becoming a regional social service provider. Transitional Services for New York Staff will deliver effective programs with compassion, integrity, and professionalism. We expect all staff to put our clients’ needs first while respecting each other and ourselves as we provide hope to those who participate in our programs.
TSINY is looking for Case Managers for one of our mental health residential programs located in Bellerose (Queens), NY.
Salary: $47,320 annually, $26/hr., Full-Time
Valid Driver License Required
Position Summary
The Case Manager coordinates and monitors the assessment, treatment planning and care coordination for each resident on their caseload. The Case Manager serves as an advocate and intermediary for and on behalf of residents’ rights. Case Management staff will work in partnership with our residents to establish goals, find appropriate supports and access independent community housing.
Essential Functions
<ul>
<li>Assist residents in developing the skills, direction and motivation necessary to graduate to more independent housing settings.</li>
<li>Assist residents to develop life skills in the direction of maximum autonomy.</li>
<li>Assist residents to link up with community resources, such as employment, day programs, vocational rehabilitation services and health care services.</li>
<li>Insure that residents receive periodic medical and dental attention.</li>
<li>Maintain contact with: (1) TSINY Financial Specialist and follow up on related benefit matters, (2) all related treatment providers to insure integrated care between the residential program and other services.</li>
<li>Meet on a regular basis with interdisciplinary team for assessment and information on resident.</li>
<li>Facilitate skill development classes.</li>
<li>Develop person-centered Service Plans.</li>
<li>Work with counselors to monitor the implementation of Service Plan goals and evaluate progress.</li>
<li>Visit hospitalized clients.</li>
<li>Monitor medication.</li>
<li>Provide crisis management when required.</li>
<li>Be able to sit or stand as needed, with or without reasonable accommodation.</li>
<li>May require walking, primarily on a level surface, for short periods throughout the day, with or without reasonable accommodation.</li>
<li>Be able to reach above shoulder heights, below the waist or lift as required to file documents or store materials throughout the workday, with or without reasonable accommodation.</li>
<li>Driver’s license required.</li>
<li>During a declared disaster, assume and adhere to assigned Job Action role(s) consistent with</li>
<li>Disaster Preparedness Plan.</li>
<li>Perform other related duties as required.</li>
</ul>
Experience/Education/Skills/Abilities
Bachelor’s degree or Associate’s degree plus one years' experience or High School diploma plus two years’ experience in mental health setting.
The ideal candidate will:
<ul>
<li>be detail oriented.</li>
<li>be able to work independently and take initiative.</li>
<li>have the ability to multi-task and meet deadlines.</li>
<li>possess effective oral and written communication skills.</li>
<li>have the ability to interact effectively with all levels of employee, as well as external contacts.</li>
<li>be able to handle confidential and sensitive information.</li>
<li>be proficient with basic office equipment, such as telephones, copiers, fax machines, printers, PCs.</li>
<li>be able to work effectively using program management and other tools on a personal computer for long periods of time.</li>
<li>possess ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.</li>
<li>be able to write routine reports and correspondence.</li>
<li>be able to define problems, collect data, establish facts, draw valid conclusions and evaluate alternative courses of action.</li>
<li>be able to effectively present information and respond to questions from groups of managers and residents.</li>
</ul>

Case Manager - Queens (Full-Time)

<h3>Job Description</h3>
Job DescriptionCompany Description 
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations &amp; Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
Job Description 
BACKGROUND:
NBCU TV&amp; Streaming is looking for an experienced Director of Consumer Insights to join our team and drive primary research initiatives that establish a consumer connection to the Peacock, NBC and Bravo brands and increase engagement and retention among subscribers/viewers. This individual will use their prior experience partnering with Subscriber Analytics and Brand Marketing teams to set a primary research roadmap that supports strategic business goals. In this role, you will report to the Vice President of Brand &amp; Growth Strategy Insights and collaborate with senior stakeholders across the organization to bring the consumer perspective into decision-making.
THE IDEAL CANDIDATE IS:
A consumer insights/primary research leader ready to have an impact and help drive strategic decision-making. You should have experience leading quantitative and qualitative primary research initiatives in collaboration with senior stakeholders within Brand Marketing, Growth &amp; Lifecyle Marketing, Customer Relationship Management &amp; Platform Analytics teams to help drive business decisions. We are looking for a candidate with a deep background of leading a range of primary research methods including surveys, focus groups, diary studies, in-depth-interviews and advanced quantitative methods like max diff, conjoint and drivers analyses. You should also have experience working with analytics teams to marry survey data to first party user or subscriber data.
WHAT WE NEED FROM YOU:
<ul>
<li>Build relationships with leaders on the Brand Marketing, Growth &amp; Lifecyle Marketing, Customer Relationship Management &amp; Platform Analytics teams, acting as a thought partner and delivering strategic consumer insights that drive overall business success across Peacock, NBC and Bravo</li>
<li>Create a strategic primary research roadmap to drive Peacock user engagement and retention, collaborating with the Advanced Analytics teams to deliver research insights that are integrated with first party subscriber data</li>
<li>Collaborate with the Customer Relationship Management team to provide insights and strategic guidance to optimize the various Peacock consumer journeys including deep analysis of specific cohorts like non-viewers and cancellers</li>
<li>Partner with UX Research leads to deliver integrated insights and recommendations that drive retention and engagement of Peacock subscribers</li>
<li>Consult with the Brand Marketing team to deliver insights that inform Peacock, NBC and Bravo positioning in the market.</li>
<li>Track and infuse brand KPIs into everyday thinking and measurement across the organization</li>
<li>Be an innovative thinker and a clear, effective communicator</li>
<li>And most importantly, live the values of collaboration and teamwork, operating as one team across NBCU TV &amp; Streaming</li>
</ul>
WHAT YOU WILL GET FROM THIS ROLE:
<ul>
<li>Do meaningful work: Contribute to building a successful streaming service and driving the positioning of entertainment brands</li>
<li>Drive impact: Help Peacock, NBC &amp; Bravo deliver on strategic goals for brand positioning and subscriber/viewer engagement</li>
<li>Gain leadership experience in a matrixed org: Build relationships and work with cross-functional teams to deliver strategic insights integrated across survey, 1st and 3rd party data</li>
<li>Work with smart people and industry experts: Collaborate with experts across many different teams both at Peacock and within the greater NBCU organization&nbsp;</li>
<li>Achieve career &amp; professional growth: Access resources to build on your research skills and develop your career</li>
<li>Work within a high-performing Insights Team: You’ll be joining a supportive team that is highly motivated and proud of what they do</li>
</ul>
Qualifications 
QUALIFICATIONS:
<ul>
<li>Background of collaboration with Advanced Analytics teams for a streaming or other subscription service to execute primary research initiatives in support of user engagement and retention goals</li>
<li>Proven leadership experience working with Brand Marketing teams to support creative development &amp; brand positioning</li>
<li>Skilled in quantitative and qualitative primary research design and project management including advanced survey writing, survey data analysis, moderator guide development and vendor management</li>
<li>Digital/app experience required; streaming service experience preferred</li>
<li>Excellent communication skills and experience building consultative relationships with senior stakeholders to help them focus in on the goals that can be most effectively supported through research</li>
<li>Experience partnering with internal Data Analytics teams to connect survey and first-party user data and deliver integrated insights &amp; recommendations</li>
<li>Statistics proficiency and experience required; ability to conduct advanced statistical analysis like factor and conjoint analysis is an advantage but not required</li>
<li>Advanced proficiency in survey analysis tools (e.g., displayr, Marketsight, SPSS, etc.) required and programming languages preferred (SQL, R)</li>
<li>Bachelor’s degree required, Master’s degree preferred in a relevant field (Quantitative Methods, Market Research, Psychology, Sociology, Statistics, etc.)</li>
<li>8-10 years’ experience in market research for an app, online subscription service or streaming service</li>
</ul>
ADDITIONAL REQUIREMENTS:
Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the&nbsp;Benefits page&nbsp;of the Careers website. Salary range: $140,000-$180,000&nbsp;(bonus and long-term incentive eligible).
 Additional Information 
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to <a href="mailto:AccessibilitySupport@nbcuni.com" target="_blank">AccessibilitySupport@nbcuni.com</a>.

Director, Consumer Insights - Engagement and Brand

<h3>Job Description</h3>
Job DescriptionCompany Description 
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations &amp; Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
Job Description 
This person is responsible for strategically managing linear Sports media inventory to ensure maximum revenue and value in our sports programming. Heavy Emphasis on advising planners on how to build plans to best optimize available linear commercial inventory in order to deliver specific property P&amp;L goals.&nbsp;This requires developing strong working relationships with the sales, sales operations, marketing, and finance teams to ensure maximum usage and placement.&nbsp; Also includes the ability to oversee and manage inventory analysts, including training &amp; development.
Duties and Responsibilities
<ul>
<li>Inventory guidance/approvals/feedback for sports media plans across NBC, Golf Channel, USA, CNBC, Telemundo and Universo.&nbsp;Sports could include Golf, NBA, B1G &amp; ND Football, College Basketball, NASCAR, Premier League, US Soccer, Chivas, as well as other Tentpole Sports (Olympics, World Cup, etc).</li>
<li>Support various ad hoc reporting projects – proficiency in Excel is required to analyze and evaluate the data&nbsp;</li>
<li>Approving media plans to hold/order in the system and ensuring each plan is labeled and booked correctly</li>
<li>Analyze sales revenue pacing reports and apply your conclusions to inventory approvals</li>
<li>Strategically Maximize inventory: move forward advertisers to fill avails and help clear watch list</li>
<li>Manage re-expressions from schedule changes throughout the year</li>
<li>Participate in the Ratecard process with suggestions on how to evaluate and edit, in order to continue to evolve within the Sports marketplace.</li>
<li>Sports sponsorship and invoice adjustment workflow approvals</li>
<li>Management of internal added value and non-unit form process from start to finish</li>
<li>Monitor deal stewardship reports and execution of Recap/ADU packages to fill upcoming avails, including referencing C-Suite for deals guaranteed with digital.</li>
<li>Providing sales with most up to date plan building guide, avails, &amp; programming information</li>
<li>Coordinate Upfront materials (program descriptions and grids)</li>
<li>Oversee the inventory analyst’s day to day responsibilities</li>
<li>Contribute to the training &amp; development of inventory analysts</li>
<li>Creating, tracking, &amp; maintaining our “deal point” documents</li>
<li>Work with Subject Matter Experts to improve best practices and business processes</li>
</ul>
Qualifications 
<ul>
<li>Proficient in Microsoft Office Suite: Excel, Outlook, Word, PowerPoint, and Internet research</li>
<li>Bachelor's degree</li>
<li>3+ years of progressive related experience in media sales or buying</li>
<li>Strong knowledge of media math and audience metrics</li>
</ul>
Desired Characteristics
<ul>
<li>Position requires a minimum of 3-5 years working experience either Agency Planning/Buying or Cable/Broadcast Ad Sales/Sales Support&nbsp;</li>
<li>Candidate should have had supervisory experience in a past work situation</li>
<li>This position requires a strong media math skill set, excellent interpersonal, oral and written communication skills</li>
<li>Strong computer skills required including proficiency with Microsoft Office Suite: (Excel, Word, PowerPoint and Outlook).</li>
</ul>
Eligibility Requirements 
<ul>
<li>Interested candidates must submit a resume/CV through <a href="http://www.nbcunicareers.com" target="_blank">www.nbcunicareers.com</a> to be considered</li>
<li>Willingness to travel and work overtime and on weekends with short notice (if applicable)</li>
<li>Must be willing to work in New York, NY</li>
<li>Must be willing to submit to a background investigation</li>
<li>Must have unrestricted work authorization to work in the United States</li>
<li>Must be 18 years or older</li>
</ul>
Additional Requirements
Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $85,000 - $105,000 (SIC eligible)
 Additional Information 
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to <a href="mailto:AccessibilitySupport@nbcuni.com" target="_blank">AccessibilitySupport@nbcuni.com</a>.

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