Client Experience Concierge #2101

Job Description

Job Description

Client Experience Concierge

Position Purpose

As the Client Experience Concierge, you are the first point of contact and the face of our boutique, setting the tone for a premium, welcoming, and seamless experience. This in store role is rooted in hospitality and elevated service, creating a memorable entry point for every visitor. With poise, warmth, and impeccable standards, you ensure each client feels seen, valued, and supported throughout their in-store journey. More than a greeter, you are an experience guide, attuned to unspoken cues and the distinct expectations of each individual. You work closely with Client Advisors, Managers, and Support teams to orchestrate a cohesive, client-centered experience, embodying the essence of luxury service at every touchpoint. This role is ideal for someone with a hospitality mindset who thrives in dynamic, client-facing environments and takes pride in delivering thoughtful, high-touch interactions that reflect our brand's values.

Client Experience Concierge

Main Responsibilities

• Welcomes clients and ensures a warm, professional, and service-oriented atmosphere in the store.

• Supports Client Advisors and the broader sales team by preparing client-facing materials, coordinating appointments, and ensuring seamless handoffs.

• Assists with scheduling house appointments, private sessions for Very Important Clients (VICs), and follow-ups related to shipping, alterations, or special services.

• Prepares for and supports in-store events, buying appointments, and visits, ensuring a smooth and luxurious experience for clients and VICs.

• Helps maintain showroom presentation and replenishes product to ensure an elevated, consistent store environment.

Sales & Operational Excellence

• Provides essential operational support to help the store achieve sales targets, including assisting with consignment, transfers, and ATS (Available to Sell) tracking.

• Operates the point-of-sale (POS) system to process transactions, returns, and exchanges in accordance with company policies and procedures.

• Coordinates special orders, product searches, and inventory requests to support the sales team and meet client needs.

• Ensures accurate and timely entry of client and transaction data to support reporting and follow-up.

• Applies foundational product knowledge and trend awareness to support the team in delivering tailored client recommendations.

Team Support & Compliance

• Assists in achieving sales goals aligned with their role level, focusing on developing sales capabilities and progressively contributing to expanding the client base and delivering quality service.

• Supports the sales team in achieving individual and store sales targets by assisting with client interactions, maintaining client records, and contributing to a high standard of customer service.

• Maintains stockroom organization, assists in product preparation for the sales floor, and supports inventory accuracy.

• Helps monitor adherence to store procedures and supports compliance with company policies, security, and health & safety regulations.

Skills & Qualifications

• 0–2 years of experience in retail, customer service, administrative support, or a department store client service role preferred.

• Strong interpersonal skills, focused on delivering a consistent and exceptional client experience.

• Comfortable supporting the sales team to help meet store-wide objectives.

• Exceptional verbal communication skills and a team-oriented approach.

• Punctual and reliable, with the ability to adhere to daily schedules.

• Flexible availability to work various shifts, including evenings, weekends, and holidays.

• Proficient in addressing client inquiries and resolving issues in a timely manner.

• Willingness to collaborate with colleagues and actively support team objectives.

• Adaptable to changing priorities and capable of managing multiple tasks simultaneously.

• Fully aligned with brand values