CLIENT CONCIERGE

Job Description

Job DescriptionPosition Description: We are seeking a highly motivated and client-focused professional to join our Client Concierge team at Day & Nite. The ideal candidate will serve as a strategic partner to our contracted clients, ensuring retention, account growth, and satisfaction through exceptional service and strategic relationship management. This role requires strong communication, problem-solving, and presentation skills, along with the ability to work independently in a fast-paced environment. Each Client Concierge team member plays a key role in educating clients on our proprietary technologies and ensuring all account information remains accurate and up to date.Key Responsibilities
\tBuild strong, long-lasting relationships with contract clients, acting as the primary point of contact.
\tConfidently host and lead meetings with clients both virtually and in person.
\tEnsure all client records are complete, accurate, and updated with the most current information.
\tMaintain client retention of 98% through proactive relationship management and exceptional customer service.
\tAchieve organic account growth of 20% by identifying upselling and cross-selling opportunities.
\tMonitor and maintain client accounts to ensure payments remain within 80% or greater compliance with payment terms.
\tEducate and train clients on Day & Nites proprietary technologies, including the DNAS Connect Mobile App and FMAnywhere online platform.
\tConduct Quarterly and Annual Business Review presentations to highlight account performance, opportunities, and recommendations.
Required Skills & Qualifications
\tExceptional problem-solving skills with the ability to resolve challenges effectively.
\tStrong listening and critical thinking skills to understand client needs and propose solutions.
\tAbility to perform under pressure while maintaining a professional, client-first approach.
\tExcellent presentation skills with the confidence to present to executive-level stakeholders.
\tStrong organizational skills with a focus on detail, accuracy, and follow-through.
\tAbility to thrive in a fast-paced environment and adapt quickly to changing priorities.
\tSelf-driven and able to work independently without micromanagement.
Benefits:
\tHealth insurance with generous company contribution
\tDental, Life Insurance, Disability, and Vision
\t401K plan with employer match
\tVacation and sick days
\tPaid holidays
Shifts:
Monday Friday
8-hour shift
On site

$24.00 - $28.84 Hourly