Job Description
Job Description
JDC Power Systems, LLC is seeking a skilled and motivated Field Service Technician
FSR3 to support our customers' field operations. In this hands-on role, you will
troubleshoot, maintain, and service electrical systems, industrial controls, and related
equipment at client sites. You’ll play an essential role in ensuring the smooth operation
of power systems and delivering high-quality service, with a focus on resolving technical
issues and supporting customers with their needs. The ideal candidate will have strong
troubleshooting skills and experience in electrical systems.
Key Responsibilities:
Field Service Support:
- Perform on-site troubleshooting, maintenance, and repair of electrical systems and equipment,
including transformers, circuit breakers, LV/MV switchgear, and PLC controls.
- Conduct system diagnostics and address technical issues to ensure minimal downtime and efficient
system operation.
- Support system startups and commissioning, ensuring systems are operational and meet customer
specifications.
Customer Interaction & Support:
- Act as the primary point of contact for customers during service visits, resolving technical issues and
ensuring customer satisfaction.
- Provide basic training to customers on system operation and basic maintenance.
- Document service activities, including providing test reports and feedback on system performance.
Operational Efficiency:
- Maintain accurate records of time tracking, service work, and inventory on-site.
- Collaborate with other technicians to ensure timely and effective service delivery.
- Utilize remote troubleshooting tools when applicable to resolve issues quickly and reduce downtime.
Health & Safety Compliance:
- Ensure all work adheres to company safety protocols, OSHA guidelines, and industry standards.
- Participate in safety training sessions and maintain relevant safety certifications.
Qualifications
Education:
- High school diploma or equivalent required; associate’s degree in electrical engineering or a related
field is preferred.
- Certifications such as NFPA 70E, OSHA 30, or other relevant technical certifications are a plus.
Experience:
- 3-5 years of hands-on experience as a field service technician, with a focus on power systems,
electrical equipment, or industrial controls.
- Experience with basic troubleshooting, maintenance, and repair of electrical systems, transformers,
and circuit breakers.
Skills & Competencies:
- Strong troubleshooting and problem-solving skills.
- Proficiency with field service management software, ERP systems, and Microsoft Office (Excel, Word).
- Good communication skills and the ability to explain technical issues clearly to customers.
- Ability to work independently and manage service priorities in a fast-paced environment.
Extra Competencies:
- Experience with electrical systems at low and medium voltage levels.
- Basic experience with PLCs, SCADA systems, and protective relay systems is a plus.
Other Requirements:
- Willingness and ability to travel frequently, with overnight stays to visit customer sites and JDC locations across the country.
- A valid driver’s license and clean driving record.
- Strong commitment to safety and customer satisfaction.
- Familiarity with industry-standard test equipment (e.g., multimeters, breaker test sets).
Location: Various
Travel Requirements:
- Travel is required on a daily/weekly basis to both customer sites and internal field service locations across the Region. Occasional travel may be required to Hackettstown, NJ to meet with leadership.
You should be proficient in:
- SCADA Experience
- Microsoft Excel
Machines & technologies you'll use:
- SCADA
- ERP Software
- Programmable Logic Controller (PLC)