Job Description
Job Description
Head of the department
Company Overview:
At NetCost Market, we strive to meet the highest standards. Fresh products, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community.
Job Duties and Responsibilities:
The Head of the Department is responsible for overseeing all daily operations within their assigned department. This includes ensuring shelves and displays are well-stocked, clean, and properly merchandised, while also supporting team development and delivering exceptional customer service. This position plays a key leadership role in maintaining quality standards, safety, and team efficiency in alignment with NetCost Market’s values and procedures.
• Maintain full stock levels, proper product rotation, and organized displays throughout the department
• Ensure cleanliness and organization of department work areas, storage, and sales floor at all times
• Train and develop new and current staff in all department procedures, customer service, and safety standards
• Monitor product quality and expiration dates; remove or report any damaged or expired items
• Receive and inspect incoming deliveries for accuracy, quality, and safety compliance
• Maintain correct product labeling, pricing, and signage throughout the department
• Provide friendly and helpful customer service; assist customers in locating products and answering questions
• Oversee merchandising, including promotional and seasonal displays
• Maintain proper use and condition of department equipment; report malfunctions as needed
• Follow all food safety, sanitation, and store policy guidelines
• Communicate effectively with store leadership regarding product needs, employee issues, and customer concerns
• Ensure a safe working and shopping environment for employees and customers
• Respond quickly and professionally to customer inquiries and concerns
• Walk department regularly to monitor operations, cleanliness, and appearance
• Support a positive work culture and team morale
• Other duties as assigned
Preferred Qualifications:
• High school diploma or equivalent
• Must be 18 years of age or older
• Prior experience in retail or grocery preferred, especially in a supervisory role
• Strong leadership and communication skills
• Ability to lift up to 50 lbs and work on your feet for extended periods
• Detail-oriented with a strong sense of organization and accountability
• Team player with a passion for serving the community