Floor & Events Manager | Elevated Eatertainment Venue | NYC

Job Description

Job Description

Events-Floor Manager

Location: New York City

Type: Full-Time, Salaried

Reports To: Assistant General Manager

Department: Front of House

Position Overview

A leading competitive socializing venue in Manhattan is seeking an Events-Floor Manager to oversee the flawless execution of private events, buyouts, and on-site activations. This role serves as the critical link between the sales team and on-the-ground operationsensuring every event is delivered with precision, warmth, and elevated service.

This is a guest-facing, hands-on leadership role ideal for a highly organized and energetic hospitality professional who thrives in fast-paced environments. The Events-Floor Manager is responsible for guiding teams across front-of-house, bar, culinary, and vendor operations while ensuring that every element of the event aligns with client expectations and service standards.

Key Responsibilities

Pre-Event Preparation

• Review all BEOs and event documentation provided by the sales team
• Collaborate with Event Captains to create operational plans and pull lists for the week
• Manage event inventory and source any additional equipment or supplies
• Lead pre-shift briefings for FOH staff, outlining timing, service flow, and guest-specific needs
• Develop floor plans, duty delegations, and run-of-show documents for larger-scale events
• Confirm setup, vendor arrivals, menu specifics, and all client requests before event start time
• Serve as the final checkpoint for setup and readiness before doors open

Live Event Execution

• Act as point of contact for both clients and internal teams during events
• Enforce venue policies and ensure vendors are credentialed and compliant
• Lead service teams to ensure seamless pacing, timing, and communication
• Coordinate between departments to maintain flow of food, beverage, and service
• Proactively adapt to guest needs, dietary restrictions, timeline changes, and VIP requests
• Troubleshoot in real-time and communicate key updates to the sales team as needed

Post-Event Closeout

• Oversee breakdown of event setups and return to standard floor layout
• Ensure accurate reconciliation of event charges in POS system
• Submit event recaps, service notes, and shift documentation
• Provide feedback to the Sales team for future event planning and improvements
• Track event-related labor, expenses, and special requests for forecasting purposes

Leadership & Team Development

• Lead, train, and supervise event captains and FOH event staff
• Represent the Events department within the broader operations leadership team
• Uphold brand standards for hospitality, professionalism, and service execution
• Attend weekly BEO meetings and collaborate with department heads on operational strategy
• Continuously identify areas for improvement in event logistics and team deployment

Qualifications

• 2+ years of experience in floor or event management within a high-volume hospitality setting
• Proven track record managing complex events (e.g. full buyouts, VIP activations)
• Deep knowledge of FOH operations, pacing, and premium guest service delivery
• Strong verbal and written communication skills
• Proficiency in Microsoft Office, POS systems (e.g. Toast), and event documentation
• Exceptional attention to detail, time management, and multitasking abilities
• Confident leader with calm, guest-focused problem-solving skills
• Comfortable managing cross-functional teams in real-time under high expectations
• Flexible availability including nights, weekends, and holidays
• Associate or bachelors degree preferred

Physical Requirements

• Ability to stand, walk, and move throughout a large venue for extended periods
• Capable of lifting up to 25 pounds and climbing stairs frequently
• Regular, punctual attendance is required in compliance with ADA and FMLA standards
• Ability to work in a physically dynamic, fast-paced environment