Guest Service Representative

Job Description

Job DescriptionLOCATION NAME of Schahet Hotels is currenlty looking for an attentive, engaging, and service-oriented Guest Service Representative to join our team! Job Summary

Guest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

About Us

As a leader in the hospitality industry, Schahet Hotels has built a reputation based on exceptional culture and superior service. We have earned the title of “Best Places to Work” (‘21, ‘22, ‘23) and are excited to expand our team as we continue to grow! While a large organization, we believe culture is the forefront of our business. We refer to our shared values as RISE: Respect, Integrity, Service, and Excitement. We believe that when our team members are happy, everyone benefits!

Benefits

• Insurance
• Medical
• Dental
• Vision
• VPS
• Employee Discount
• Employee Assistance Program
• 401K w/ Match
• Life Insurance

Responsibilities

• Greet guests and perform check-in/out procedures in a friendly, professional, and courteous manner
• Follow all cash and credit card procedures required by Schahet and brand standard
• Answer questions and give directions
• Answers phones and make reservations
• Update housekeeping room status
• Respond promptly to any guests’ inquiries or complaints and offer alternate solutions if guest demand cannot be met

Qualifications

• Two years of Hotel Front Desk experience required
• Customer service experience required
• Experience handling cash and credit card procedures
• Attention to detail
• Organization skills
• Ability and flexibility to work various shifts including evenings, weekends, and holidays

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.