Trainer

Job Description

Job Description

JOB SUMMARY
Covalent Solutions (Covalent) is seeking a mission driven, highly motivated and collaborative Trainer whare truly excited about building great products for the New York City Department of Education. As a Trainer, you will be responsible for leading in-person and/or virtual training sessions within their assigned borough.

This opportunity is full-time with Covalent and will be a hybrid working model with on-site being in Brooklyn, New York.

DUTIES AND RESPONSIBILITIES include, but are not limited to:

• Training Delivery
  • Conduct multiple sessions per day/week (as needed) based on training requirements, both virtually and in-person, depending on the needs of the borough.
  • Facilitate interactive, engaging sessions using hands-on exercises, demonstrations, and use cases that align with the DOE's objectives.
  • Provide individualized assistance to participants during training sessions to address specific challenges or questions.
• Customization of Training
  • Customize training materials to fit the needs of different user groups (e.g., teachers, administrators, staff) based on their role and technical proficiency.
  • Provide examples relevant teach group, ensuring content is practical and applicable to daily tasks.
• User Engagement and Assessment
  • Implement pre- and post-training knowledge checks and surveys to measure baseline knowledge and improvements after the session.
  • Engage participants through interactive discussions, Q&A sessions, and role-playing exercises that make learning dynamic and relatable.
  • Track participant feedback during and after the session and report this to the Lead Coordinator for analysis and action.
• Reporting and Documentation
  • Document all training activities, including attendance, participant feedback, and any identified issues that require follow-up.
  • Provide weekly reports to the Lead Coordinator detailing the number of sessions conducted, participation metrics, and any challenges faced.
• Ongoing Support
  • Offer support for post-training questions, via virtual office hours or email, to address any user challenges after the session.
  • Help troubleshoot issues participants encounter while using the applications, escalating complex issues to the Lead Coordinator or DOE s IT support team as needed.

QUALIFICATIONS
Education

• Bachelor s or Master s in Information Technology, Computer Science, Computer Engineering or Electrical Engineering
• PMP (Project Management Professional) Certification preferred

Work Experience

• Experience:
  • 3+ years of experience delivering in-person and virtual training sessions, with a focus on engaging and interactive content.
• Skills:
  • Experience customizing training materials to suit various user groups with different levels of technical proficiency.
  • Proven experience providing post-training support and troubleshooting user challenges.
  • Experience tracking and reporting training metrics, including attendance, engagement, and feedback.
  • Strong communication skills, with the ability to explain complex concepts in a clear and relatable manner.
  • Proficiency in using training tools and virtual platforms for effective delivery.
  • Ability to engage participants and foster a dynamic learning environment through interactive exercises.
  • Detail-oriented with excellent organizational skills to document training activities and report on progress.
  • Ability to work independently and as part of a team, ensuring alignment with project goals and objectives.

COMPETENCIES
Professionalism:

• Sharp eye for detail.
• Proven ability to manage multiple tasks concurrently and in different phases of work at the same time. Flexibility and adaptability to perform in a fast paced and dynamic environment. Context-switching does not bother you.
• Effectively collaborates and influences people at all levels in the organization through strong interpersonal and communication skills.
• Highly organized with strong time-management skills.
• Ability to manage conflict and drive resolution.
• Focused on results, proactive, service oriented
• Can focus on both high level and detail level, knowing which is appropriate for the situation.
• Ability to self-direct and manage ambiguity.
• Ability to take in a lot of disparate information and find common themes, recommend clear paths forward and iterate.
• Motivated by professional rather than personal concerns.
• Show persistence when faced with difficult problems or challenges.
• Naturally curious about things you don't understand and actively look for opportunities to grow and learn from those around you.

Communication:

• Actively participate in meetings and be willing to advocate for what you believe in. Provide thoughtful, constructive review of others work, knowing that everyone is working towards the same objective.
• Superior written and verbal communication skills. You can always articulate the "why" behind your solutions.
• Listen to others, correctly interpret messages from others and respond appropriately.
• Ask questions to clarify, and exhibit interest in having two-way communication.
• Tailor language, tone, style and format to match the audience.
• Demonstrate openness in sharing information and keeping people informed.
• Speak intelligently about a wide variety of topics but know when to say, "I don't know."

Teamwork:

• Work collaboratively with colleagues to achieve organizational goals.
• Place team agenda before personal agenda.
• Support and act in accordance with the final group decision, even when such decisions may not entirely reflect your own position.
• Share credit for team accomplishments and accept joint responsibility for team shortcomings.

Accountability:

• Take ownership of all responsibilities and honor commitments.
• Deliver outputs for which you have responsibility within prescribed time, cost and quality standards.
• Operate in compliance with organizational regulations and rules.x
• Take personal responsibility for your own shortcomings, where applicable.

Company DescriptionCovalent Solutions is a team of highly skilled and motivated individuals helping our customers accomplish their mission.

Company Description

Covalent Solutions is a team of highly skilled and motivated individuals helping our customers accomplish their mission.