Job Description
Job Description
AltaStaff is a staffing agency currently looking for a Managed Care Community Connector for one of our Managed Care partners.
Location: This role will conduct some travel. Must be local to one of the 5 boroughs of New York (Bronx, Manhattan, Brooklyn, Staten Island, or Queens).
Pay: $25.00 - $27.00 hourly
Schedule: Monday to Friday, 8:30am – 5pm EST
Position Purpose: This position is a non-clinical position that is needed for field staff to retrieve consent forms in NY area.
Job Responsibilities:
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Make outbound calls to members.
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Work to ensure that patients progress toward desired outcomes with quality care that is medically appropriate and cost-effective based on the severity of illness and the site of service.
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Serves as a community-based member advocate and resource, using knowledge of the community and resources available to engage and assist vulnerable members in managing their healthcare needs
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Collaborates with and supports the Healthcare Services team by providing nonclinical paraprofessional duties in the field, to include meeting with members in their homes, nursing homes, shelters, or doctor's offices, etc.
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Empowers members by helping them navigate and maximize their health plan benefits. Assistance may include scheduling appointments with providers; arranging transportation for healthcare visits; getting prescriptions filled; and following up with members on missed appointments.
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Assists members in accessing social services such as community-based resources for housing, food, employment, etc.
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Provides outreach to locate and/or provide support for disconnected members with special needs.
Job Qualifications:
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HS Diploma/GED
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1+ year of experience working in healthcare or managed care
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Strong Customer service/call center experience required
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Must have valid Driver's License
AltaStaff is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants for employment without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable federal, state, and local laws.
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