Job Description
Job DescriptionDescription:
Summary: Responsible for managing and dispatching all service technicians and for overseeing front counter operations by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned.
1. Responsible for checking the overnight machine and creating any needed service tickets.*
2. Prioritizes, evaluates, and schedules daily service calls.*
3. Responsible for having dispatch schedule prepared by 8:30AM to ensure technicians can leave the shop in timely manner.*
4. Communicates the weekly work schedule with technicians so they are aware of upcoming events.*
5. Updates service board by adding new service calls and marking finished service calls complete.*
6. Oversees technicians are monitoring part inventory levels so they are ordered in a timely manner.*
7. Receives packages that are delivered to plant.*
8. Monitors overtime for technicians and front counter associates.*
9. Coordinates and schedules all new customer installs with Sales Department, outside vendors, and customer.*
10. Tracks paid time off and vacation request to ensure schedule is properly covered.*
11. Verifies restaurant bulk CO2 leaks due to other vendors equipment have been repaired.*
12. Resolves customer concerns by properly identifying their problem and implementing the best solution.*
13. Plans and schedules training and educational seminars when needed.*
14. Monitors technicians as they complete each service call and confirms the call is complete and no further action is required.*
15. Tracks service calls that are considered billable and not covered under contract.*
Requirements:
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, and order processing systems.
Education/Experience:
High school diploma or general education degree (GED); or equivalent combination of education and experience.
Knowledge, Skills and Other Abilities:
· Time management skills
· Communication skills
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, use hands, and taste or smell. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, and vibration.
The noise level in the work environment is usually moderate