Peer Care Manager, CTI

Job Description

Job Description

Job Title: Peer Care Manager
Reports To: CTI Team Leader
Program: Critical Time Intervention (CTI)
Location: Tarrytown/Mobile
Hours per Week: 35
FLSA Status: Non-exempt
Salary Range: $24.18/hour - $28.57/hour

Summary Description: The Peer Care Manager will work as part of a multidisciplinary team in the Critical Time Intervention (CTI) program serving adults with co-occurring behavioral health and physical health needs who frequent ED/inpatient settings. The Peer Care Manager provides CTI services from a lived-experience and non-clinical perspective and carries a caseload. Peer Care managers develop the person-centered care plan, share knowledge of community resources, provide linkage to resources, engage individuals in skill building, offer crisis management, collaborate with other providers, assist individuals in navigating complex systems, and work with informal supports.

Key Responsibilities:

• Manage a caseload of clients consistent with industry standards, meet regulatory expectations/ guidelines and reflect our client population's needs. The exact number of clients may vary based on factors such as case complexity and the availability of support resources. The care manager is expected to maintain a balanced caseload for high-quality care and effective case management.
• Provide comprehensive care management and care coordination, through face-to-face and telephonic services.
• Complete assessments and approve applications for services and entitlements
• With client’s input, create individualized plans of care
• Assist in discharge planning during a client’s hospitalization and provide follow-up care as needed
• Consult with team members and other specialists
• Participate in meetings with community agencies and service providers.
• Follow established agency policies and maintain professional standards.
• Prepare required reports and documentation.
• Provide after-hours emergency coverage and crisis intervention as needed.
• Demonstrate flexibility with working hours.
• Adhere to standards established by regulatory authorities.
• Perform other duties as assigned.

Key Competencies:

• Knowledge of behavioral diagnoses and symptomatology.
• Familiarity with community resources.
• Effective client engagement skills.
• Understanding of chronic disease/behavioral health interactions.
• Ability to work independently and efficiently.
• Proficiency in using Electronic Health Record systems.
• Practice in a recovery-oriented, person-centered methodology.

Key Performance Indicators (KPIs):

• Upholds strong client engagement and provides consistent contacts based on CTI phase.
• Establishes successful linkages to community resources.
• Decreases client reliance on ED, CPEP, and/or Inpatient and Crisis services.
• Meets prescribed timeframes for response and service delivery as outlined by CTI model.
• Maintains timely and accurate documentation.
• Completes and maintains all required trainings under the CTI model.
• Positive client outcomes and satisfaction.
• Effective collaboration with the support team.

Requirements:

• Bachelor’s Degree in behavioral health field OR High School Diploma or equivalent plus at least six months experience of direct care experience with individuals with serious mental illness
• New York State Peer Certification required, or provisional certification must be obtained within 6 months of employment.
• Self-identify as a person who has first-hand experience with mental health, substance use, and/or related behavioral health challenges.
• Be able to use this lived experience to support individuals in their recovery.
• Good organizational, written, and engagement skills
• Valid Driver's License and satisfactory driving record.
• Maintain New York State Defensive Driving certification within 30 days of hire.
• Basic computer knowledge: typing, communication tools, scheduling tools and web browsers.
• Proficiency in Microsoft Office suite and database management systems.
• Fluency in English (Reading, Writing, Speaking).
• Must be and maintain clearance by applicable regulatory clearances as required.
• Legally eligible to work in the United States without sponsorship.

Special Considerations:

• This is a full-time, 35 hour per week position with a regular daytime schedule that will include an evening shift and rotating on-call responsibilities.
• This position will require availability outside of the standard workday, and as such, must be ready and available at times to direct and support staff either by phone or in person if needed during the evenings, weekends, and holidays.
• Hours Per Week, Reporting Structure, and Location are subject to change per program needs

Mandated Reporter:

This is a Mandated Reporter position. The NYS Justice Center legislation defines anyone who has regular and substantial contact with any person with special needs as a “custodian” under the law and, therefore, a mandated reporter. You can be held liable by both the civil and criminal legal systems for intentionally failing to make a report.

Greater Mental Health of New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Greater Mental Health of New York is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact the Human Resources Department.