Job Description
Job DescriptionSalary: $28-$30
Edison Home Health Care, a Help at Home Company, proudly serves communities across New York as part of the nations leading provider of in-home personal care services. Our mission is to empower individuals to live independently and with dignity in the comfort of their own homes. Across the Help at Home family, we support 66,000 clients each month
Edison Home Health Care is seeking an experienced Coordination Supervisor (SRO) to join its growing team. 2 years minimum experience in home health care and bilingual in Spanish -Required.
Responsibilities:
Supervises and trains a team of coordinators
Knowledge of the Cluster Care Model
Ensures all open schedules are staffed timely.
Point of contact for all team questions.
Provides excellent customer service skills.
Strong writing and verbal communication skills.
Experience with coordinating home care.
Basic knowledge of Microsoft Word and Excel.
Excellent organizational and multi-tasking skills.
Previous experience in a home care managerial role.
Match caregivers from our large employee pool with clients in need of services.
Follow up with clients by phone to ensure high levels of service are provided, escalating any concerns to director.
Problem solve challenging client schedules.
Monitor caregiver performance, escalating any concerns.
Acts as a professional liaison between Patients, Patients family members, and caregivers.
Ensuring that coordinators are understanding of patient-specific care needs to identify appropriate caregivers to assign to cases.
Interdepartmental communication regarding case status changes and caregiver status changes.
Qualifications:
Pleasant disposition and a positive attitude
Strong working knowledge of Microsoft Word, Excel, Outlook is required
Excellent oral and written communications skills as well as management & prioritization skills required
Experience coordinating general office workflow activities
Experience in managing up to 10 employees
Requirements:
Must have a minimum of 2-year home care experience.
Bilingual Spanish Speaking is a must.
Proficient in HHA Exchange Software.
Ability to prioritize and handle multiple tasks.
Remain composed, professional under pressure and excel in time management.
Benefits:
We offer weekly pay between $28-$30 an hour!
Direct Deposit Available
Paid Time Off (PTO) Program
Paid Legal Holidays
Health Insurance
Dental & Vision
401k