Loss Mitigation Coordinator

Job Description

Job Description

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities

This position supports senior bank and department management to be compliant with bank investor guidelines with portfolio and investor mortgage loans, by conducting loss mitigation functions.

Essential Responsibilities:

Supports CRES management in conducting loss mitigation functions, in order to effectively assist borrows to maximize home retention, and protect bank and investor collateral and interests by, but not limited to:

• Working directly with distressed borrowers to assess their situations and discuss potential loss mitigations options
• Processing and administering loss mitigation plans once appropriate reviews and approvals are provided, which includes but not limited to: reinstatements, forbearances, repayment plans and modifications

Develops, maintains and administers policies and procedures established and guided by the bank, investor, and/or regulatory agencies, to remain in compliance

Collaborates with:

• All CRES staff to ensure borrowers are properly addressed regarding loss mitigation options, inquires, and assistance
• Other departments and branches to improve or develop effective practices, address needs, and expand on opportunities
• Investors as applicable for secondary market accounts

Supports CRES management in determining the best financial and integral course of action for default accounts or miscellaneous mortgage servicing requests

Performs all collection and servicing staff duties as needed

Other duties as assigned or directed

Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner

Ancillary Duties:

As an integral member of the CRES Department, this position is also responsible to provide assistance wherever necessary to help the Consumer Real Estate Servicing Department and the Bank in achieving their annual goals.

Qualifications

Education, Training and Requirements:

• A.A. or A.S. degree required
• B.S. degree strongly preferred
• Business field of study strongly preferred
• Work evenings, holidays and weekends as needed
• All applicants must be 18 years of age or older

Skills:

• Proficient reading, writing and grammar skills
• Excellent mathematical skills
• Thorough knowledge of Excel
• Proficient communicative skills
• Ability to create, implement and maintain workflows based on regulatory guidelines
• Highly organized; results driven with competency to meet demands of proficiency, effectiveness and efficiency
• Demonstrated ability to analyze data from reports/workbooks
• Must be collaborative, have the ability to adapt and reprioritize, and have an independently objective mindset

Experience:

• Minimum of two (2) years with collections, foreclosure, bankruptcy, finance, accounting, legal or real estate fields strongly preferred