Medical Assistant for busy med spa
Job Description
Job Description
The Medical Assistant at NY Medical Weight Loss plays an essential role in supporting patient care, optimizing provider workflow, and ensuring smooth daily clinic operations. This position combines patient interaction, administrative support, and hands-on clinical assistance in a fast-paced medical weight loss and wellness environment.
The ideal candidate is professional, highly organized, compassionate, and comfortable multitasking while maintaining an exceptional patient experience.
PRIMARY RESPONSIBILITIES
- Conduct daily patient follow-up calls to check on progress, refill needs, and treatment satisfaction.
- Provide clear instructions and answer general patient questions regarding appointments, office policies, and medication pickup procedures.
- Document all patient interactions accurately in the EMR/CRM system.
- Manage high-volume inbound calls, return voicemails promptly, and route calls as necessary.
- Schedule and confirm patient appointments, consultations, and follow-up visits.
- Verify patient information and maintain accurate records in compliance with HIPAA.
- Assist with preparing medications for patient pickup, ensuring correct authorization and documentation.
- Follow all safety protocols and HIPAA regulations during medication handling.
- Greet patients warmly and ensure a smooth flow throughout their visit.
- Assist with inventory management, supply restocking, and daily office opening/closing duties.
QUALIFICATIONS
- Previous experience as a Medical Assistant
- Strong communication and customer service skills.
- Ability to multitask and maintain organization in a fast-paced environment.
- Comfortable learning and utilizing EMR/CRM systems.
- Professional, reliable, and positive attitude.
- Bilingual (English/Spanish) is a plus but not required.