Hospitality / Concession Manager

Job Description

Job Description

A Hospitality / Concession Manager is responsible for overseeing the food, beverage, and customer service operations at a venue such as a stadium, arena, theater, or event center. Their job blends elements of hospitality management with retail and food service.

Key Responsibilities:

1 Operations Management

◦ Manage day-to-day operations of food and beverage stands, bars, or restaurants.

◦ Ensure cleanliness, efficiency, and compliance with health and safety regulations.

◦ Oversee inventory, ordering, and stocking of food, drinks, and supplies.

2 Staff Supervision

◦ Hire, train, schedule, and supervise concession workers and hospitality staff.

◦ Maintain a high level of customer service through staff training and performance monitoring.

◦ Manage labor budgets and staffing needs based on event schedules.

3 Customer Experience

◦ Ensure guests have a positive, consistent experience.

◦ Handle customer complaints or issues on-site.

◦ Develop strategies to improve speed of service and quality.

4 Sales & Budgeting

◦ Monitor sales and set targets to increase revenue.

◦ Track costs and manage budgets.

◦ Coordinate with vendors and partners for product sourcing and pricing.

5 Event Coordination

◦ Prepare concession areas for special events, concerts, or games.

◦ Collaborate with event organizers to meet specific hospitality needs.

6 Compliance & Licensing

◦ Ensure all necessary permits and licenses (alcohol, food handling, etc.) are up to date.

◦ Stay current on health department guidelines and food safety laws.

7 Menu & Product Development

◦ Work with chefs or food suppliers to create appealing menus.

◦ Test and introduce new food and beverage items to boost sales.

Experience in Sports arenas, Concert venues, Amusement parks, Convention centers are a plus.