Front Desk Admin for Workforce Development Program

Job Description

Job Description

Job Title: Career Ambassador (Front Desk Admin)
Employment Type: Temporary/Contract
Location: Downtown Brooklyn, NYC
Compensation: $23-24 hourly(based on 35/hr work week)
Schedule: Monday-Friday either 8:30-4:30pm or 9-5pm (per coverage needs), in-office

Purpose: A socially conscious company is seeking an administrative assistant aka Career Ambassador to support front desk and administrative duties for a workforce development program. Additional duties will include facilitating orientations and conducting outreach to job seekers. The ideal candidate is highly skilled in computer and organizational skills, has a welcoming and customer service-oriented demeanor, and is passionate about serving underserved and at-risk populations.

Duties and Responsibilities

• Provides administrative support to ensure efficient office operation
• Greets and provides warm welcome as the initial point of contact for all participants, guests, and partners at the office
• Facilitates New Client Orientation on a regular basis
• Utilizes computer systems (Microsoft Office, Salesforce, etc.) to schedule meetings, send emails, and manage files
• Manages multi-line phone system, screening and prioritizing calls
• Conducts outreach to program participants via phone, email, and mailers
• Assist with maintaining and organizing confidential participant files
• Assist with special projects as needed

Requirements

• Minimum of 4-year degree, recent college grads encouraged to apply
• Must be proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook) and able to learn new software and systems quickly
• Proficiency in Salesforce, Microsoft Teams, and SharePoint preferred
• Detail-oriented with strong organizational skills
• Strong verbal and written communication skills
• Excellent customer service skills
• Ability to meet deadlines and have a high degree of flexibility to adapt to changing tasks and priorities
• Should be willing to learn other roles and advance, if the opportunity presents itself
• Passion for serving individuals from disadvantaged and underserved populations, including but not limited to public assistance recipients, justice-involved individuals, persons with physical and/or mental disabilities, and individuals experiencing homelessness

Benefits

• This position will be onboarded via staffing agency and will receive sick time accrual and option for medical insurance coverage