Job Description
Job Description
About Graza
At Graza, we believe every kitchen deserves delicious, super fresh olive oil that’s affordable enough to be used everyday. Our single origin olive oils are just that, and they come in an easy-to-use squeeze bottle that makes everything more fun.
About The Role
Graza is looking for a Community Manager to join our team based in Brooklyn, NY. This person will embody the Graza voice on social media while building meaningful relationships with our community both on and offline This position will report to the Senior Manager, Social and Influencer Marketing, and work closely with the social, influencer, and customer experience teams to show up consistently across all our social channels and bring the voice of the customer into everything we do.
This is a hybrid role, with the expectation that this person will commute into Graza’s Brooklyn office 4 days per week.
What you’ll do:
- Respond to comments, DMs and mentions across Graza’s social channels — turning every interaction into a relationship-building opportunity, and escalating customer support issues as needed
- Identify opportunities to tap into relevant conversations, trends, and cultural moments in the social space that align with the Graza brand in real time
- Engage and manage relationships with customers, creators, chefs, and brand fans
- Track and analyze community sentiment, engagement trends, and audience feedback, providing insights to the wider team on a consistent basis
- Build seeding lists ahead of launches and campaigns
- Bring the community perspective into content planning, contributing to monthly and weekly social and marketing brainstorming meetings
- Collaborate with the social + influencer team to organize regular gifting initiatives; managing the logistics and tracking of shipments
- Support with the ideation, coordination, and on-site execution of community events
Requirements
- 2-3 years of experience of relevant experience in customer facing, community building, or social media role
- Exceptional written and verbal communication skills — you’re a creative, witty writer who can adapt to Graza’s brand voice and bring it to life in every comment and customer interaction
- Deep understanding of social media platforms (Instagram, TikTok, Threads, etc.) and what works best for community engagement on each
- Ability to grasp and own Graza’s brand voice on all social channels
- Strong sense of humor, creativity, and the ability to think on your toes
- Highly organized and detail-oriented, with a data-driven approach to community growth
- Experience working with influencer marketing and brand advocacy programs is a plus
- Passion for the food / cooking space is also a plus!
Benefits
The base pay for this role is $70,000 - $80,000 annually; however, base pay offered may vary depending on job-related skills and experience. Bonuses and equity may be provided as part of the compensation package. Graza offers fully covered health care plans (medical, dental, and vision) plus flexible paid time off, in addition to a full range of benefits.