Concierge/Customer Service Manager

Concierge/Customer Service Manager

Fairfield Properties

Long Island, NY

Who We Are:

Since its formation in 1974, Fairfield Properties has served as the region’s premier owner, manager and developer of apartment communities and commercial property. For over four decades, we have remained committed to integrity and excellence, delivering complete satisfaction to our residents and an unsurpassed level of service to our clients.

About the Role:

We are seeking a highly motivated Residential Customer Service Concierge. The Concierge is the face of our communities, bringing people together and connecting people to their apartment homes. By exemplifying professionalism and superior customer service skills, the Concierge provides each person who walks into the community with a sense of Fairfield Properties’ brand promise of Excellence and Service. The Concierge plays a vital role in helping the company establish customer loyalty, leading to resident engagement, satisfaction, and retention.

Responsibilities:

• Greet and acknowledge all residents when they enter the building.
• Promote meaningful relationships through engaging in informed conversation with residents via face-to-face interaction, phone, and email.
• Respond to resident questions, concerns, and requests in a professional, calm, courteous, and timely manner, and take appropriate action to resolve and address service issues.
• Continuously identify ways to improve the resident experience by bringing perspective on resident’s needs.
• Provide uncompromising customer service in a fast paced, structured environment.
• Answer telephones and monitor the lobby.
• Maintain a clean and pleasant environment.
• Project an approachable and professional image always, with adherence to company’s dress code policy.
• Assist with leasing and renewals as needed.
• Log in and secure all packages, deliveries, and other appropriate items at the designated area.
• Other duties as assigned.

Qualifications:

• Attentive, punctual, and diligent.
• Strong organizational skills.
• Excellent communication skills, both written and oral.
• Excellent interpersonal and active listening skills.
• Excellent multi-tasking skills, being able to manage and prioritize multiple situations daily.
• Excellent ability to adapt to and excel in changing environments.
• Ability to work under own initiative, with desire for continuous learning and development.
• Ability to deal calmly and effectively with demanding residents.
• Proactive, with an ability to prioritize effectively and work autonomously.
• Strong bias for action with an excellent track-record of meeting deadlines.
• Willingness to strive for excellence even at busy times.
• Maturity to exercise discernment and privacy around confidential information.
• Flexibility to adapt to changing tasks and priorities.
• Team player with a positive attitude.

Requirements:

• Bachelor’s Degree preferred; High school diploma or GED required.
• Minimum of 2+ years of operating within a customer service environment providing services to the highest standard.
• Luxury hotel, hospitality, travel industry, or residential or corporate concierge or customer service experience is an asset.
• Some work may require physical activities such as lifting, stooping, kneeling, and crouching.
• Must be flexible to work any schedule and holidays.
• Must have reliable transportation.

We are an equal opportunity employer. We do not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.