Job Description
Job DescriptionAbout UsVIBE TWLV is a Brooklyn-based omni-channel retail platform connecting Korean brands in fashion, beauty, and lifestyle with a global audience. More than just retail, we are a community-driven concept space, supporting emerging Korean brands in their U.S. expansion through immersive cultural experiences.Alongside our strong focus on K-Brands, we also proudly carry over 40 global designer labels, including JW Anderson, Marni, Coperni, and more, curating a unique mix of emerging and established names.In September 2025, we will host a 10-day K-Beauty Forum at our Brooklyn flagship as a Seoul City–designated partner, welcoming influencers, celebrities, and local consumers. Following this, we plan to present a diverse calendar of exhibitions, pop-ups, concerts, and parties — making VIBE TWLV not only a store, but also a cultural hub.As a fast-growing startup, we are looking for team members who are excited to grow with us and shape the future of K-fashion, beauty, and lifestyle in the U.S. market.Position
- Job Title: Assistant Store Manager
- Type: Full-time
- Location: 50 Berry St, Brooklyn, NY 11249
- Schedule: 5 days/week (include weekends), flexible shifts
- Salary: $50,000–$60,000/Year
- Visa Sponsorship: Possible, based on performance
Benefits
- Paid Time Off / Sick Leave
- Health & Workers’ Compensation Insurance
- Employee Discounts
- Training programs and brand seminars
- Career growth opportunities toward Store Manager / Operations Lead
Key ResponsibilitiesStore Operations
- Manage daily opening/closing, cleanliness, and in-store environment
- Oversee inventory control and visual merchandising
- Gather customer feedback and propose improvements
Team Management
- Create weekly schedules and manage staff performance
- Train and onboard new hires
- Maintain clear communication with HQ operations team
Customer Experience
- Handle returns, exchanges, and customer inquiries (in-store & email)
- Support VIP client services and resolve escalated issues
- Assist with sales events, pop-ups, exhibitions, concerts, and in-store cultural experiences
Fulfillment & Online Integration
- Ensure accurate inventory sync between online/offline
- Coordinate pickups and shipping with logistics team
- Collaborate with Fulfillment Coordinator for smooth order flow
RequirementsMust-Have
- Bilingual: English & Korean (spoken and written)
- Responsible, detail-oriented, and team-focused
- Strong interpersonal and customer service skills
Preferred
- 2+ years in retail management or supervisory role (fashion retail a plus)
- Experience with Shopify, POS, or inventory systems
- Visual merchandising or pop-up curation experience
- Familiarity with retail analytics and operational improvement
How to ApplySend your resume and a brief self-introduction to hr@vibetwlv.com.
We look forward to meeting people who share our passion and are eager to grow together with our team at VIBE TWLV.