Job Description
Job DescriptionBenefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Reding Inc stands as the foremost HVAC company in Western New York, renowned for its unparalleled expertise and commitment to excellence. With a dedicated team of professionals who embody the values of pride, skill, and familial warmth, we have set the standard for superior HVAC services in our region. We prioritize fostering a familial atmosphere within our company, valuing each team member and cultivating a work environment where everyone feels respected, supported, and motivated to deliver their best. Our commitment to treating both our employees and customers like family is the cornerstone of our success. The Reding way, is the only way!
Position Summary:
To assist in achievement of the company's strategic objective and annual goals through the delivery of exceptional service and support reflective of Reding Inc's vision, purpose, and values.
Responsibilities:
- Create a positive customer experience by completing calls correctly the first time with quality and care to applicable codes and to the Reding standards to avoid refunds and recalls ensuring customer satisfaction.
- Adjust, repair, replace sewage and sump pumps.
- Communicate the benefits of Club Memberships.
- Complete all required documentation on services, collect, record, and deliver fees to designated office administration.
- Consistently provide accurate True Transparency pricing.
- Cut, thread, assemble and install pipes; connect valves; caulk joints; and test finished job by allowing water to flow through correctly.
- Perform a thorough and accurate plumbing inspection including Health & Safety Checklist and communicate findings to the customer in a written option sheet.
- Perform all plumbing service and replacements to applicable codes.
- Repair of drain, sewer, and water lines.
- When issues are identified, prepare a detailed finding report with pictures to discuss with the customer, present repair options to include cost using the options sheet.
- Perform other duties as assigned.
Position Requirements:
Highschool diploma/GED
Preferably 3 years of Plumbing service experience.
Knowledge of industry equipment, field concepts, practices, procedures, tools and equipment.
Strong relationship building skills, customer focused and disciplined.
Excellent verbal and written communication skills.
Function in a team environment.
Valid driver's license and approved to drive by Company's insurance carrier.
Physical Requirements:
Must be able to work both indoor/outdoor conditions where the elements and temperatures vary from comfortable to extreme heat to extreme cold and dry to rain at least 70% of the time.
Climb ladders and steep stairs.
The majority of time is spent standing, stooping, bending, crouching, kneeling, sitting and reaching.
Often works in tight spaces such as attics and/or crawlspaces.
Must be able to list 50 pounds with ability to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices).
Occasionally work from heights 15 feet or higher above ground.
Carry a 24- foot extension ladder alone and / or a 40-foot extension ladder with a fellow co-worker on most jobs.