Job Description
Job Description
We're seeking Residential Aides for our Transitional Housing Family Shelter located in the Bronx. The Residential Aide will be the primary connection between the operations staff and the clients. The residential aide will spend a large amount of time with the residents. They will spend this time helping clients who need more hands-on assistance. They will also provide insight into the current atmosphere in the facility and what are the current client complaints or recommendations.
KEY ESSENTIAL FUNCTIONS:
- Perform Daily room and bed inspections.
- Pack up and log items for AWOL residents.
- Escort clients to appointments.
- Assist in the monitoring and development of residents’ independent living skills.
- Monitor and track furniture.
- Perform nightly bed counts.
- Fill in for kitchen staff when necessary.
- Conflict resolution between residents.
- Cover operations desk when necessary.
- Answer phones when necessary.
- Help maintain the cleanliness of the building.
- Monitor common areas to ensure proper usage.
EDUCATION AND REQUIREMENTS:
- High School Diploma or GED required (Associates Degree preferred)
- 2 years of applicable experience in shelter or residential setting
- Food handlers certificate a plus
- Passion for working with individuals and families who are in transitional housing
- Excellent communication skills, comfortable working with others
- Ability to maintain accurate records, to prepare and submit all required paperwork in a timely and accurate manner
- Knowledge of DHS requirements and protocols
- Ability to deal with sensitive issues with diplomacy and discretion
- Must be able to multi-task with strong organizational skills
- Bilingual (Spanish/English) is a plus