HVAC & Plumbing Technician

Job Description

Job Description

Our company is looking to fill the role for a HVAC and/or Plumbing technician. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications, but have sufficient experience and talent.

Qualifications (Key Performance Indicators (KPIs)

• Customer Satisfaction: Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
• First-Time fix Rate: Achieve a best in-class first-time fix rate accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
• Response Time: Respond to service requests within MJ's defined time frame. Timely response ensures customer comfort and builds trust.
• Service Agreement Enrollment: Successfully enroll customers in MJ's service agreements, promoting long-term customer relationships and recurring revenue.
• Productivity and Utilization: Maintain a high level of Productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
• Technical Excellence: Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
• Inventory Management: Keep track of service vehicle inventory and parts stock, ensure accuracy and minimizing unnecessary expenses due to missing or overstocked items.
• Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines to ensure zero safety incidents or accidents within the performance period.
• Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan Platform.
• Team Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to Maintain a positive team dynamic and contribute to a supportive work environment.
• Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers.
• Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule
• Additional Duties as Assigned.

Company DescriptionAt MJ Plumbing Contractors & Son we pride ourselves on delivering exceptional service in both the HVAC and plumbing sectors. Serving residential and commercial clients, our team is dedicated to ensuring comfort, safety, and efficiency in every project. We value professionalism, expertise, and customer satisfaction, creating an environment where our technicians can grow their careers and make a meaningful impact in the community.

HVAC Technician Description
Join our team as a skilled HVAC technician responsible for installing, maintaining, and repairing heating, ventilation, and air conditioning systems. Our company equips you with the latest diagnostic tools and training, and you’ll be dispatched to service calls for routine maintenance, emergency repairs, and system installations. You will have opportunities to advance your skills and contribute to a supportive work atmosphere. Applicants must be licensed, detail-oriented, and committed to delivering outstanding customer service.

Key Responsibilities:

Install, repair, and maintain HVAC systems and components.

Diagnose mechanical and electrical issues and recommend solutions.

Conduct routine maintenance and performance checks.

Document service and installation activities according to company standards.

Deliver clear communication and system education to clients.

Requirements:

Technical certification/license in HVAC systems.

Minimum 3 years relevant experience preferred.

Ability to use diagnostic tools and maintenance software.

Clean driving record, background check, and drug test.

Plumbing Technician Description
We are seeking dependable plumbing technicians to install, maintain, and repair plumbing systems in both new construction and existing facilities. You’ll handle service calls for troubleshooting, repairs, installations, and preventive maintenance. Our ideal candidate thrives in team settings, shows initiative, and represents our company’s commitment to quality and customer care. Opportunities for advancement are available for motivated professionals.

Key Responsibilities:

Assemble, install, and repair pipes, fittings, and fixtures according to plumbing codes and specifications.

Diagnose and resolve plumbing issues in residential and light commercial environments.

Inspect and test pipe systems, troubleshoot malfunctions, and determine necessary repairs.

Maintain accurate service records and documentation.

Provide exceptional customer service and clear communication regarding project scope and solutions.

Requirements:

Technical certification or completed apprenticeship in plumbing.

Minimum 3 years plumbing experience preferred.

Familiarity with various piping systems and blueprints.

Strong problem-solving and customer service skills.

Why Work With Us?
Safe work environment and relaxed, collaborative atmosphere.

Advancement opportunities for career growth.

Recognition of excellence and dedication.

If you are a service-minded professional with expertise in HVAC or plumbing, and you’re ready to take your career to the next level, we invite you to join our team and contribute to our mission of delivering top-tier service to our customer

Company Description

At MJ Plumbing Contractors & Son we pride ourselves on delivering exceptional service in both the HVAC and plumbing sectors. Serving residential and commercial clients, our team is dedicated to ensuring comfort, safety, and efficiency in every project. We value professionalism, expertise, and customer satisfaction, creating an environment where our technicians can grow their careers and make a meaningful impact in the community.\r\n\r\nHVAC Technician Description\r\nJoin our team as a skilled HVAC technician responsible for installing, maintaining, and repairing heating, ventilation, and air conditioning systems. Our company equips you with the latest diagnostic tools and training, and you’ll be dispatched to service calls for routine maintenance, emergency repairs, and system installations. You will have opportunities to advance your skills and contribute to a supportive work atmosphere. Applicants must be licensed, detail-oriented, and committed to delivering outstanding customer service.\r\n\r\nKey Responsibilities:\r\n\r\nInstall, repair, and maintain HVAC systems and components.\r\n\r\nDiagnose mechanical and electrical issues and recommend solutions.\r\n\r\nConduct routine maintenance and performance checks.\r\n\r\nDocument service and installation activities according to company standards.\r\n\r\nDeliver clear communication and system education to clients.\r\n\r\nRequirements:\r\n\r\nTechnical certification/license in HVAC systems.\r\n\r\nMinimum 3 years relevant experience preferred.\r\n\r\nAbility to use diagnostic tools and maintenance software.\r\n\r\nClean driving record, background check, and drug test.\r\n\r\nPlumbing Technician Description\r\nWe are seeking dependable plumbing technicians to install, maintain, and repair plumbing systems in both new construction and existing facilities. You’ll handle service calls for troubleshooting, repairs, installations, and preventive maintenance. Our ideal candidate thrives in team settings, shows initiative, and represents our company’s commitment to quality and customer care. Opportunities for advancement are available for motivated professionals.\r\n\r\nKey Responsibilities:\r\n\r\nAssemble, install, and repair pipes, fittings, and fixtures according to plumbing codes and specifications.\r\n\r\nDiagnose and resolve plumbing issues in residential and light commercial environments.\r\n\r\nInspect and test pipe systems, troubleshoot malfunctions, and determine necessary repairs.\r\n\r\nMaintain accurate service records and documentation.\r\n\r\nProvide exceptional customer service and clear communication regarding project scope and solutions.\r\n\r\nRequirements:\r\n\r\nTechnical certification or completed apprenticeship in plumbing.\r\n\r\nMinimum 3 years plumbing experience preferred.\r\n\r\nFamiliarity with various piping systems and blueprints.\r\n\r\nStrong problem-solving and customer service skills.\r\n\r\nWhy Work With Us?\r\nSafe work environment and relaxed, collaborative atmosphere.\r\n\r\nAdvancement opportunities for career growth.\r\n\r\nRecognition of excellence and dedication.\r\n\r\nIf you are a service-minded professional with expertise in HVAC or plumbing, and you’re ready to take your career to the next level, we invite you to join our team and contribute to our mission of delivering top-tier service to our customer