HVAC Installation Coordinator

Job Description

Job Description

Yost and Campbell is growing! Come be a part of our great team!

Installation Coordinator Description:

Coordinating the installation of HVAC / Generator projects between Yost & Campbell and the Homeowner while providing the highest level of Customer service.

General Responsibilities

• Respond to customer inquiries having to do with their HVAC/generator installation
• Set the proper time and job expectations for the customer prior to the work starting
• Set up job on ESC from quote and with all proper information provide to the field
• Take incoming calls for the service and installation departments when necessary
• Complete any task requested by the installation manager within the installation department
• Enter Consultants Quotes into ESC
• Monitor installation assigned from inception of approved job by customer to final start-up of equipment installed

Daily Responsibilities:

• Create all Quotes on ESC
• Assist with filing the jobs with the appropriate municipality
• Expedite any required application to the NYC DOB
• Complete the necessary rebates for all new installation
• Submit any Con Ed work request needed for new installations
• Schedule timing of installation
• Communicate on daily basis with project coordinator and installation manager
• Communicate with service to complete 1yr membership after installation is complete

Customer Service Requirements:

• Follow with every customer to ensure they receive proposal and answered all questions
• Collect the deposit from the customer and provide to installation manager to process on ESC
• Assist customer with financing
• Schedule a day(s) to do the work
• Ensure equipment is in stock or has been ordered by the warehouse manager
• Follow up with customer and ensure installation is completed and customer is satisfied
• Provide office manager with any positive or negative feedback given by the homeowner
• Work as a team member within Yost & Campbell and the installation department

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Ability to commute/relocate:

• Mount Vernon, NY 10550: Reliably commute or planning to relocate after starting work (Required)

Experience:

• Project scheduling: 2 years (Preferred)