Job Description
Job Description
JOB SUMMARY
***This job req is subject to
JOB DESCRIPTION
***This job req is subject toovertime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount aftersix months of service***
US Citizenship Required
Location/Fed Ex Address: 1285Avenue of the Americas
New York
New York
USA
10019
Is this contract to hire/possible extensionYes
Positions: 1
Shift start time and endtime 8-5 M-F + afterhours stand-by
Will the individual berequired to work on site/is this remote at customer sites
Driving or Non-DrivingNon-Driving
Must have (MAC Skills andexperience, MAC OS, Windows 10/11 with Ventura, Monterey, and Sonoma)
Do not include BR on Resume!!
Questions and Answers MUST beon Top of Resume!
1.How many years of Fieldand/or Desk Side support experience do you have
2.Do you have your A+certification
3.What is your back up plan ifyou have vehicle problems
4.Have you ever workedfor as a contractor or FTE, if so whowere you under and when
5. Do you have experience withMAC in a professional experience, please explain details
6. Are you at least 18 yearsof age
Day to Day Work:
As a Field Engineer 3, youwill perform activities associated with installing, diagnosing, maintaining andservicing computer-related products, including but not limited to desktop &laptop computers, printers, standard software, and/or depot locations. This isa journeyman position for the typical desk side support technician. You will bedirected by Help Desk, Service Desk, or script using standard methods,techniques, and tools. You will also apply personal knowledge to resolveproduct support issues that could not be addressed by service desk. Yourassignments will range in complexity from troubleshooting and repair includingreloading and re-imaging of PCs/laptops. Occasional assistance with the serverand/or network teams may be required, under direct instruction from thoseteams.
Responsibilities
Provides support for software,hardware and networking support for desktops, laptops Installs and maintains PCs and associatedsoftware, Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation.Maintains a high degree of professionalism in actions, demeanor and dress.Insures customer satisfaction throughout the service delivery transaction.Ensures client specific Service Level Agreements are met and incident andrequest tickets are updated accordingly within the ticketing system Providessupport for software, hardware and networking support for desktops,laptops Installs and maintains PCs andassociated software, and peripheralsPerforms installs, moves, adds and changes as required Providesfollow-up on problems or escalation. Maintains a high degree of professionalismin actions, demeanor and dress. Insures customer satisfaction throughout theservice delivery transaction. Ensures client specific Service Level Agreementsare met and incident and request tickets are updated accordingly within theticketing system Experience with Windows10/11 and Mac OSx 12.6 or later is arequirement.