Job Description
Job Description
Intake Coordinator
ROLE: The Intake Coordinator is the warm, welcoming heart that beats at the center of our organization, ensuring that every family’s journey begins with comfort and a comprehensive understanding of our services. Their mission? To make sure that every family seeking services feels welcomed and fully supported from inquiring to enrollment completion. Collaborating closely with the marketing team, the Intake Coordinator develops relationships with external stakeholders and referral sources, expanding access to BK’s life changing ABA services for children with autism.
RESPONSIBILITIES: (Include, but are not limited to):
? Provide information to families inquiring about our services in a clear, and warm manner, while maintaining professionalism.
? Obtain benefits information for each client and provide the detailed information to the guardian.
? Gather and file necessary documentation for each client. Review documentation presented to ensure insurance standards and requirements are met prior to submission.
? Follow up closely with each parent to ensure all documentation is received.
? Coordinate between various departments and provide periodic updates pertaining to the status of the clients’ enrollment.
? Maintain organized client files and records.
? Address insurance related concerns that arise during the initial stages.
? Expand access to BK’s life-changing ABA services for children with autism by cultivating and strengthening relationships with schools, physicians, health systems, and other organizations that refer families for autism care.
? Adhere to all company policies and procedures, uphold ethical and professional standards, client and employee confidentiality, HIPAA compliance, and comply with all relevant local, state, and federal laws regarding ABA therapy provision.
REQUIREMENTS:
Qualifications: Bachelor or Master’s degree in Social Sciences or related field preferred; ABA conversancy, previous intake experience, and insurance model familiarity preferred; Exceptional attention to detail; Decision making; Ability to multitask; Time management; Positive attitude and concern for others; Computer proficiency; Strong written, oral, interpersonal skills, and an aptitude for following directives; Quick learner and ability to work in a fast-paced work environment where deadlines have to be met.
Skills: Operational abilities: Ability to ensure organization; Ability to work independently and with a team; Empathic abilities: Ability to create and maintain new relationships with clients’ parents and relevant professionals; Demonstrate optimism throughout the work environment; Self-awareness: Interest in self-refinement, and willingness to accept and apply feedback appropriately.
Supervision: Intake Coordinator directly reports to the Director of Marketing and Patient Advocacy.
Work Schedule: 36-hour general work week schedule. Monday-Thursday from 9:00-5:00 PM and Fridays from 9:00-1:00 PM.
Work Environment: Work will be performed within the workplace. Must have reliable transportation.
Communication Skills: Strong written, oral, interpersonal skills.
Computer Skills: Proficiency in Gmail, Microsoft Word, and Excel.
Reasoning Ability: Ability to make determinations of best procedures and practices to attain goals of the position.
Working Conditions: This is a non exempt, hourly position, where hours worked beyond 40 hours in a given workweek will be paid at the assigned overtime rate.
Physical Demands: Ability to perform extended desk-work, and handle the necessary physical demands of actively supporting, lifting, and working in indoor and/or outdoor settings. This includes, among others, sitting, kneeling, crawling, and lifting up to 25 lbs, as needed.
Traits required for this role:
-
Interpersonal Skills: Ability to independently build and cultivate strong and trusting professional relations with various stakeholders and referral partners.
-
Empathy: Ability to connect with others: A deep understanding and emotional intelligence are vital for forming relationships with parents and external stakeholders.
-
Adaptability: Constant evolving circumstances, whether from a marketing / community / Company perspective, may necessitate adjustment of strategies to effectively meet objectives.
-
Detail-Oriented: Accurate recordkeeping and reporting is essential for this role.
-
Perseverance: This role can be emotionally and physically demanding, requiring the ability to manage stress and maintain professional effectiveness.
Values that are essential for this role and experience:
-
Passion for the Mission: A desire for and a focus on the client's needs and progress is necessary for the role's ultimate goal: to improve the lives of those with autism.
-
Integrity: This role involves client confidentiality. High levels of honesty and ethical behavior are essential.
-
Teamwork: Collaboration is a big part of this role, whether it's with supervisors, families, or other healthcare providers.
-
Continuous Learning: Willingness to learn. Openness to receiving feedback and upgrading skills.