Job Description
About the Opportunity
Boden have partnered with a Manhattan based growing facilities management integrator supporting high end retail clients nationwide. Acting as a single point of contact, they manage service tickets, repairs, and vendor coordination from intake through invoicing and close out.
They are hiring two Project Managers to join the Operations team. They are looking for candidates who are hands-on, accountable, and comfortable owning work orders end-to-end in a fast-moving environment.
This role is ideal for someone who thrives on follow-through, client communication, and operational ownership.
What You’ll Be Doing
As a Project Manager, you’ll be fully responsible for assigned accounts and their service activity.
Core responsibilities include:
- Managing service tickets and repair work orders from start to finish
- Coordinating and dispatching external vendors
- Maintaining frequent communication with clients and internal teams
- Running weekly and ad-hoc work order and status reports
- Handling daily invoicing and financial tracking to support cash flow
- Leading weekly client calls to review open items and priorities
- Acting as the primary point of contact for assigned accounts
Important: Anything related to invoicing, follow-ups, or ticket closure falls under the PM’s ownership.
Workload & Environment
- Average 6–8 active work orders per day
- Work is primarily ticket-based (repairs, maintenance, service calls)
- Exposure to national retail rollouts, depending on client
- Systems may include: ServiceChannel, Fexa, ServiceNow, Corrigo
What We’re Looking For
We are specifically seeking candidates who understand and embrace the realities of an FM integrator role.
Required experience:
- Strong experience with ticketing or CRM systems
- Vendor coordination and outsourced service management
- Comfort with invoicing, numbers, and financial tracking
- Clear, confident client communication (including solution-selling)
- Strong follow-up and organizational discipline
Highly preferred:
- Experience in facilities management, maintenance, or service-based environments
- Prior work in an FM integrator or multi-vendor model
Schedule & Availability
- Standard hours: 8:00 AM – 5:30 PM
- Ability to step in for after-hours or weekend service issues as needed
- Weekend on call rotation required
- No travel expected at this time