Job Description
Job DescriptionService Writer
Location: Farmingdale, NY 11735
Schedule: MondayFriday, 7:30 AM 4:00 PM
Salary: $60,000 $75,000 annually, based on experience
Outstanding Benefits
- Competitive $60K$75K salary
- Health insurance after 60 days
- Hands-on training + manufacturer programs (Elgin, Vactor, etc.)
- ~12 paid holidays
- 401(k) after 1 year with safe harbor match (100% on first 3%, 50% on next 2%)
- Profit sharing eligibility after 1 year
- 2 weeks vacation + 5 sick days
Your Key Role Be the vital bridge between our loyal customers and expert technicians in this dynamic, customer-facing position. You'll:
- Serve as the primary liaison, building strong relationships from drop-off to pickup
- Create clear, detailed service estimates based on the General Foreman's assessment and explain recommendations confidently
- Keep customers informed with proactive follow-ups and status updates
- Oversee the full repair process: accurate work orders, parts/labor billing, documentation from technician sheets, and seamless completion
What We Need
- Experience as a Service Writer, Advisor, or similar in heavy equipment, truck repair, or dealership settings
- Professional attitude with outstanding communication and customer service skills
- Detail-oriented, deadline-driven, and energized by fast-paced environments
- Solid typing/writing abilities for estimates and records
- Shop equipment knowledge (required); electrical/hydraulic systems or QuickBooks a big plus
If you're organized, people-oriented, and excited to support a respected family team delivering essential services, apply today! Make a real impact in the equipment industry with us.