Job Description
Job Description
We are seeking a Front Desk Clerk to become a part of our team at SureStay by Best Western - Massena NY. Formerly known as the Econo Lodge. We are now in full operation under new ownership.
Responsibilities:
- Register and assign rooms to guests
- Confirm phone and online reservations
- Respond to guest needs, requests, and complaints
- Collect and post payments
- Keep records of occupied rooms and guests using our pms system
- Communicate information to coordinating departments
- Maintain cleanliness of the front desk and public guest areas
Qualifications:
- Ability to build rapport with guests
- Strong organizational skills
- Excellent written and verbal communication skills