Job Description
Job Description
Sonwil Distribution is avidly seeking a skilled IT Field Technician to join our growing IT department! As an IT Field Technician, one will provide field support to end-users on several hardware and software issues.
Duties and responsibilities
- Drive to different sites to perform scheduled maintenance or troubleshoot and resolve new issues.
- Perform routine equipment installs and move requests.
- Assist staff with desktops, laptops, and thin clients, including installation, configuration and ongoing support.
- Support company smartphones and tablets (iPhone/iPad).
- Provide assistance with installation, configuration, and ongoing support with warehouse’s RF devices.
- Support the company’s hosted VoIP solution.
- Troubleshoot and repair printers, scanners, and other peripherals.
- Interact with third-party support and vendors when required to arrange repairs or replacement of defective or damaged parts and machines.
- Provide application support around one of Sonwil’s commercial or in-house written applications.
- Provide support to customers on a consulting basis.
- Assist with the overall operation of the Technology Services Group.
Qualifications
- Bachelor’s Degree in Computer Science, Computer Engineering or relevant field with experience preferred.
- Must possess strong analytical skills and effective interpersonal and communication skills to interact with a wide range of users having different levels of computer expertise.
- Ability to troubleshoot and resolve problems, or escalate to appropriate resources if unable to resolve.
- Ability to work independently with limited supervision, while being an active member of a larger team.
- Ability to work on issues and projects with outside vendors.
- Ability to plan daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.
- Ability to effectively and efficiently meet necessary project deadlines.
- Willing to learn new concepts and skills and be able to utilize these new skills to provide support to staff.
- Basic SQL experience is desired but not required.
- Knowledge of desktop, server, laptop, and thin client hardware and software including Microsoft operating systems Windows 7, 10 and Server 2008 R2, 2012, 2016, and 2019.
- Knowledge of Microsoft Office, Microsoft Exchange and Outlook.
- Knowledge of Citrix XenApp and XenDesktop.
- Knowledge of Apple products, including Mac OS, iPhone, and iPad.
- Knowledge of Nextiva phone system.
- Knowledge of Microsoft Active Directory including DNS and DHCP is desired.
- Knowledge of basic IP and networking concepts is desired.
- Knowledge of CAT6 cabling, terminating, tracing, and testing is desired but not required.
- Ability to move/lift equipment (30-50lbs max).
- IT Technical training and industry certifications are desired but not required.
M-F 8am-4:30pm