Job Description
Job DescriptionWhy Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
About The Role
We are a startup with a big vision. Your role will be essential to our success. You'll be granted an unparalleled level of responsibility, as your efforts will literally define how many clients we are able to treat. You'll work hand-in-hand with our team to facilitate admissions for thousands of clients. You'll obsess (in a healthy way) over ensuring that every possible patient and family member feel taken care of by Charlie Health's Admissions Team. This position is highly interactive and serves as a critical part of aiding our patients as the team will be completing biopsychosocial assessments.
We're a mission-driven team working to expand access to life-saving behavioral healthcare for people who need it most. Across all departments, we collaborate to deliver meaningful outcomes and build a more connected, effective model of care. If you're inspired by our mission and excited to help transform the behavioral health landscape, we encourage you to apply.
Responsibilities
- Accomplish department objectives by effectively managing a team of Admissions Assessment Therapists, Associates, and/or Coordinators
- Leads supervision, promoting growth and development including, but not limited to:
- Performance reviews
- Weekly one-on-one check-ins
- Team meetings
- Hiring, training, coaching, and development
- Developing growth plans
- Oversee intake and assessments of all prospective clients for national virtual intensive outpatient programming
- Complete monthly chart audits to ensure compliance and quality assurance
- Collaborate with Clinical Leadership, Admissions Leadership, Compliance, Revenue Cycle Management, and Utilization Review identifying opportunities for growth while developing, enhancing, and delivering policies and procedures to improve the quality of client experience and increase the efficacy of the admissions process
- Collaborates with teammates and determines admissions best practices, develops and revises admission policies and procedures
- Handles instances of escalation, provides service recovery, and determines the best course of action
- Demonstrate personable and competent communication skills to build rapport with clients in a compassionate, inclusive, and professional manner
- Present programming information in a thorough and supportive manner to help clients gain access to care
- Complete HIPAA-compliant virtual biopsychosocial assessments for a wide range of ages, including children, teens, young adults, and adults with various mental health concerns
- Identify and connect with appropriate staff when crisis intervention/safety assessment or a higher level of care is needed during the assessment
- Construct provisional mental health diagnoses utilizing DSM-V criteria
- Document client information in accordance with regulatory standards using electronic medical record
- Assign treatment team members and group schedules while informing staff of new admissions
- Goal-oriented and motivated by increasing access and removing barriers to mental health care
- Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources
Requirements
- 2+ years of behavioral health admissions supervisory/management experience required
- Masters degree in mental health or a related field required
- Independent mental health licensure is required (all disciplines welcome)
- Salesforce experience preferred, familiarity with cloud-based communication and relevant software—Gmail, Slack, Dropbox, Zoom, Office, EMR
- Experience working with a wide range of ages, including children, teens, young adults, and adults clients
- Strong project management skills, with a demonstrable ability to assemble and manage details in a fast-paced, fluid environment
- Ability to energize, motivate, communicate, and build rapport at all levels within an organization
- High proficiency in navigating electronic medical record systems
- Work authorized in the United States and native or bilingual English proficiency
- Access to reliable technology resources to deliver uninterrupted, confidential, and compliant telehealth services
Hours
- Monday-Friday 9a-6p MT, however this is a salaried role.
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
This role is not presently available in Illinois.#LI-Remote
Our Values
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & don't give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
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