Enrollment Support Coordinator (Hourly)

Vertex Partnership Academies

New York, NY, USA

Published: 6/14/2022

Education

Job Description

Location: Bronx, NY (Hybrid)
Reports to: Manager of Enrollment, Engagement & External Affairs
Status: Hourly Contractor (non-benefited)
Schedule: Flexible hours with increased availability during peak enrollment periods

Role Overview

Vertex Partnership Academies is seeking an organized, proactive Enrollment Support Contractor to provide hands-on operational and family-facing support to the enrollment function. This role is designed to increase capacity during critical recruitment, application, and onboarding windows and will work closely with the Manager of Enrollment, Engagement & External Affairs to ensure enrollment pipelines move quickly, accurately, and professionally.

This is not a strategy role. This is an execution role. If you like closing loops, following up relentlessly, and keeping systems clean, this job is for you.

Key Responsibilities

Family Outreach & Follow-up

Conduct outbound phone calls, texts, and emails to prospective families
Follow up with applicants to collect missing documentation and confirm next steps
Support family communication around application status, deadlines, and enrollment events
Log all outreach and interactions accurately in enrollment systems

Application & Documentation Support

Support application intake, review, and completeness checks
Track required enrollment documents (e.g., proof of address, immunization records, IEPs)
Flag issues, missing items, or concerns to the enrollment lead promptly
Assist with onboarding processes once students are matched or accepted

Recruitment Event Support

Support logistics and execution of recruitment events (open houses, academy tours, information sessions)
Assist with sign-ins, follow-up lists, and post-event outreach
Help ensure a professional, warm experience for all visiting families

Data & Systems Management

Maintain accurate, up-to-date enrollment trackers and CRM records
Run basic reports as requested (application counts, follow-up lists, conversion tracking)
Ensure clean handoffs between recruitment, enrollment, and operations teams

General Enrollment Operations

Support coordination with internal teams (operations, counseling, leadership) as needed
Assist with time-sensitive tasks during high-volume enrollment periods
Other enrollment-related duties as assigned

Qualifications

Required

Strong organizational skills and attention to detail
Comfort making phone calls and communicating directly with families
Ability to manage multiple tasks and follow through independently
Professional, warm, and clear communication style
Reliability and responsiveness in a fast-moving environment
Professional working fluency in Spanish

Preferred

Experience in school enrollment, admissions, or family engagement
Familiarity with NYC charter enrollment processes
Comfort working in spreadsheets, CRMs, or student information systems

What Success Looks Like

Families receive timely and clear follow-up to finalize enrollment
Application pipelines move faster with fewer dropped balls
Enrollment data is accurate, current, and usable
The Manager of Enrollment, Engagement & External Affairs gains real capacity, not more work

Compensation

$25-$30 commensurate with experience
Hours will fluctuate based on enrollment cycles and the needs of the academy

EEO Statement

Vertex Partnership Academies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment; including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

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