Job Description
Job Description
Title: Housing Retention Specialist
Reports to: Supervising Housing Specialist
Status: Non-Exempt - Part-time position
Salary: $27.47 hourly
Summary:
The Housing Retention Specialist will execute supportive services within NAICA’s "light touch" supportive housing programs. Their interventions aim to facilitate long-term housing stability, assisting formerly homeless families in averting eviction and avoiding a return to shelter. Managing a caseload of households comprising formerly homeless individuals and families, the Specialist will conduct initial home visits post-move-in. As households acclimate to their new residences, service levels will be tailored accordingly, ensuring appropriateness for each household. Emphasizing prevention, efforts will focus on sustaining benefits/subsidies, preventing rent arrears, and facilitating referrals to community-based services for seamless community integration. Additionally, the Housing Retention Specialist serves as the conduit between social services and property management staff.
Responsibilities:
The Housing Retention Specialist is responsible for, but not limited to:
- Conduct regular home visits in tenant apartments and escort to appointments as needed
- Conduct initial and ongoing assessments to assess each individual and family’s observed and self- identified needs and create mutually agreed upon service plans
- Provide assistance obtaining and maintaining entitlements & benefits including advocacy and guidance with subsidy recertification, Public Assistance, SSI/SSDI, voucher renewal, and SCRIE/DRIE applications and renewal
- Promote financial literacy including groups and workshops, individual sessions providing assistance creating and managing a household budget, referral to financial repair services, etc.
- Connection to short-term rental assistance by referring households in need to the local Homebase provider and other rental assistance programs
- Proficiency in Microsoft Office, experience with electronic case records, Foothold/AWARDS a plus, and ability to learn new program
- Treat all clients, visitors, and employees with kindness, respect, and dignity
- Enforce facility rules and regulations to maintain compliance
- Attend staff meetings and serve on committees as required
- Maintain confidentiality and professionalism
- Time management and prioritization
- Maintain awareness of new trends and development in social services and related fields
- Perform general clerical duties
Work Environment / Schedule Requirements:
- The standard work schedule is three days per week, 9AM – 5PM, but may include evenings and/or weekends (Saturday and Sunday) on a limited basis as required. The position currently follows a hybrid schedule with a combination of remote and in-office work upon completion of probationary period. However, this arrangement is subject to change at the employer’s discretion. During the probationary period the scheduled work days will be in office.
Qualifications: [Indicate whether preferred or required, if any]
- Must be able to read, speak, write, and understand English for administrative purposes.
- Must pass drug screening to be appointed.
- This position may be subject to a series of investigations before and after appointment.
- Baccalaureate or Associates degree in Human Services or related field preferred OR
- High School Diploma/General Equivalent Diploma with 2 or more years of direct social service experience
- Knowledgeable of case work/case management methodologies
- Commitment to the mission of the NAICA, Inc.
- Proven ability to work collaboratively well with diverse groups
- Proven ability to handle multiple tasks effectively under pressure
- Strong organizational skills, detail-oriented, and efficient
- Maturity, integrity, and sound judgment