Job Description
Job DescriptionSummary: Goldfish Swim School is the premier brand for swim lessons, dedicated to providing a safe, fun, and educational experience for children and their families. With a commitment to nurturing a love for swimming and ensuring water safety, we are looking for motivated individuals to join our team and grow into future leaders within our organization.
Position Overview: The Manager in Training (MIT) program at Goldfish Swim School is designed to prepare you for a leadership role within our swim schools. This position offers comprehensive training in both operational and management skills, with a focus on delivering exceptional swim education and maintaining a positive, engaging environment for families and staff.
Additional Details:
- This is a part-time position; however, individuals in this role may be eligible for full-time hours depending on the current needs of the business.
- Employees holding the Manager in Training title are expected to permanently and consistently fulfill shifts as Deck Supervisor, Front Desk, and Teaching.
- Please note that employees in the Manager in Training position will not have keyholder responsibilities.
Key Responsibilities:
- Training & Development:
- Engage in a structured training program covering all aspects of swim school operations, from curriculum delivery to customer service.
- Learn the Goldfish Swim School philosophy, including our approach to swim education and safety protocols.
- Develop essential management skills, including team leadership, staff development, and operational efficiency.
- Operational Management:
- Assist in learning to manage the daily operations of the school, including scheduling classes, overseeing pool activities, and ensuring facility maintenance.
- Support the implementation and adherence to Goldfish Swim Schools policies and procedures.
- Help coordinate special events, swim assessments, and other promotional activities.
- Team Leadership:
- Mentor and support swim instructors and staff, fostering a positive and collaborative work environment.
- Participate in the hiring, training, and performance evaluation of team members.
- Promote professional growth and provide feedback to enhance staff performance and satisfaction.
- Customer Focus:
- Ensure a high standard of customer service by addressing parent and student inquiries, resolving issues, and maintaining a welcoming atmosphere.
- Gather and analyze feedback from families to continually improve our swim programs and customer experience.
- Promote and implement community outreach programs to enhance brand visibility and engagement.
- Reporting & Analysis:
- Assist in preparing and reviewing operational reports, including class attendance, financial metrics, and staff performance.
- Analyze data to identify trends, opportunities for improvement, and strategies for achieving business goals.
- Contribute to the development of strategic initiatives to enhance school performance and student satisfaction.
Qualifications:
- Working toward a Bachelors degree in Business Administration, Sports Management, Education, or a related field.
- Passion for working with children and a strong interest in swim education and safety.
- Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.
- Strong organizational skills and attention to detail.
- Ability to adapt to various roles and responsibilities within a dynamic environment.
- Previous experience in customer service or a leadership role is a plus, but not required.
Preferred Qualifications:
- Experience in a swim school or aquatic center is desirable.
- Certification in CPR, First Aid, or Lifeguard training is required
- Bilingual abilities are beneficial.
What We Offer:
- Competitive salary and benefits package.
- Comprehensive training program with opportunities for professional growth.
- Career advancement potential within the Goldfish Swim School network.
- A supportive and fun work environment dedicated to making a splash in the lives of families.
Certificates and Licenses: Lifeguard, CPR, First Aid, AED certifications required. Lifeguard Instructor
certification is highly encouraged.