Professional Education Manager

Job Description

Job Description

WHO WE ARE

The National Kidney Foundation is revolutionizing the fight to save lives by eliminating preventable kidney disease, accelerating innovation for the dignity of the patient experience, and dismantling structural inequities in kidney care, dialysis, and transplantation.

WHAT WE BELIEVE IN

NKF’s Mission is what we do, our Values are how we do it.

· Accountability- Earn and Keep Trust

· Collaboration-Work as a team

· Communication- Empower with information

· Community-Build stronger community

· Compassion- Lead with care and respect

· Impact-Focus on the mission

We are committed to fostering an environment where your voice matters, driving diversity, equity, and inclusion. https://www.kidney.org/about/diversity-equity-inclusion

WHAT YOU’LL DO

As part of the professional programs team, this individual contributes to NKF’s educational impact by leading the development, implementation, and evaluation of specialized National Kidney Foundation (NKF) professional education offerings, including Project ECHO programs, professional podcasts, and other corporate funded professional education activities.

• Manage the development and implementation of Project ECHO at NKF, including but not limited to:
  • Serve as the primary liaison and resource to stakeholders of Project ECHO projects, including the volunteer Hub Committee, session faculty, case presenters and learners.
  • Coordinate with faculty, funders, and internal staff to develop outcomes and learning objectives for Project ECHO programs.
  • Facilitate the curriculum development process for new Project ECHO programs.
  • Lead the creation of session materials, including the program within NKF’s Professional Education Resource Center, slide decks, and additional resources as needed.
  • Manage programs within the designated iECHO platform.
  • Attend all Project ECHO sessions to provide administrative and technical support.
  • Manage all program communication and marketing via email, website updates, and other means as necessary.
• Manage NKF’s professional podcasts: The Kidney Commute and Kidney Commute: Pitstop
  • Oversee the overall strategy around NKF’s two professional podcasts: The Kidney Commute and The Kidney Commute: Pitstop.
  • Manage the NKF professional podcast planning committees, comprising of an interprofessional team of professional volunteers who contribute to podcast episodes.
  • Coordinate episode calendars and manage guest invitations, confirmations, and accreditation requirements.
  • Schedule and attend podcast recording sessions, with responsibility for facilitating the editing process after as needed.
  • Assist with ongoing marketing efforts to increase visibility and downloads of the podcast.
  • Collaborate with the patient podcast team for opportunities for crossover episodes.
  • Oversee the educational quality of professional podcast episodes, ensuring episodes meet high expectations aligned with NKF policy.
• Evaluate program data and create outcomes reports and data summary reports.
• Manage CE/CME programs initiated by NKF’s family of premiere journals.
• Create online education/enduring programs within NKF’s Professional Education Resource Center.
• Collaborate with team members to ideate and design professional education offerings that resonate with NKF’s professional membership and the wider clinical community.
• Design and post social media content to promote program visibility and drive audience interest in NKF’s professional education.
• Contribute to monthly and annual outcomes reporting of professional education programs.
• Provide customer service and support to learners via email and phone communication.
• Performs additional duties, as required.

Competencies

• Accountability - Takes ownership of actions, decisions, and results ensuring high standards of performance and transparency.
• Collaboration – Collaborates effectively with peers and stakeholders, contributing to shared team goals. Demonstrates openness to feedback and is willing to work across teams to achieve NKF’s mission.
• Cultural Humility – Demonstrates self-awareness and openness to learning from others, recognizing and valuing diverse perspectives, experiences, and cultures.
• Data Driven Decision Making & Results Orientation – Utilizes accurate data to inform decisions, ensuring actions align with NKF’s strategic goals, from financial planning to enhancing patient care and advocacy efforts. Focuses on achieving results that drive NKF’s mission forward, setting ambitious goals and delivering outcomes.
• Operational Excellence – Focus on improving processes and operational efficiency to drive NKF’s strategic goals.
• Patient and Community- Centered Focus – Supports initiatives that prioritize the well-being of the patients, living donors, care partners, and healthcare professionals. Ensures that daily work reflects the needs of these diverse groups and actively participates in outreach and support programs.
• Resource Stewardship – Manages resources responsibly, balancing cost, quality, and sustainability to maximize impact.
• Stakeholder Engagement- Support NKF’s mission by coordinating the efforts of volunteers, partners, and stakeholders. Engages in project management activities to ensure smooth execution of initiatives and builds relationships that strengthen NKF’s impact in the community.

WHAT YOU’LL POSSESS

• Bachelor’s Degree from an accredited college or university
• Minimum five year’s work-related experience coordinating multiple programs at once and managing program timelines
• Ability to work with minimal supervision, set priorities, and meet project timelines
• Confidence leading meetings with various levels of stakeholder involvement
• Comfortable learning and working in new technology platforms
• Experience hosting virtual events, familiarity with Zoom preferred
• Excellent verbal and written communication skills
• Excellent interpersonal, project management, and organizational skills
• Fluent in Microsoft Word applications
• Flexible to attend programs taking place on multiple days, in multiple time zones

Preferred:

• Experience working with healthcare professional volunteers
• Experience in developing program outcomes, learning objectives, and program curricula
• Knowledge of accreditation standards and continuing education principles
• Knowledge of learning management systems

WORKING CONDITIONS, EQUIPMENT USED AND SPECIAL INFORMATION

Must have unimpeachable integrity and trustworthiness while possessing a high degree of tact, discretion and professionalism. Verbal and written communication skills will be used daily. Maintain effectiveness under pressure. Competency in use of a multiple-line telephone, personal computer, fax machine, photocopier and other standard office equipment. Ability to lift and transport event supplies and equipment weighing up to 25 lbs. Flexible to work evenings and weekends as needed. Available for overnight business travel. Must have a valid driver’s license.

EQUAL EMPLOYMENT OPPORTUNITY

Equal opportunity employer-vets/disabled. NKF is a merit-based employer.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be considered an exhaustive list of all responsibilities, duties and skills required.