Senior Concierge at Warren Street Hotel

Job Description

Job Description

Job Title: Senior Concierge

Report to: Front Office Manager

Primary Purpose of the Job

As the Senior Concierge, you will play a pivotal role in overseeing the daily operations of the Concierge Desk, ensuring all guest arrivals, departures, and requests are handled with the highest level of care and professionalism. Working closely with the Front Office Manager, you will manage the Concierge Department efficiently, ensuring that every guest receives exceptional service that exceeds their expectations. Your primary goal is to create a memorable experience for each guest, with a focus on delivering personalized service that reflects the warm and welcoming atmosphere of the hotel. A strong attention to detail, outstanding communication skills, and a genuine passion for customer service are key attributes for success in this role.

Summary of Duties and Responsibilities:

• Lead the Concierge team in delivering outstanding service to all guests.
• Greet guests with a warm, professional, and friendly demeanor, ensuring a positive first impression.
• Provide informative and inspirational hotel show rounds, demonstrating key features of rooms and facilities.
• Make personalized recommendations to guests on local attractions, restaurants, bars, events, and New York experiences.
• Stay well-informed on the latest openings and "must-visit" spots in the local area.
• Make reservations and organize travel plans, ensuring every detail is handled smoothly
• Upsell hotel facilities and services to enhance the guest experience and drive revenue.
• Maintain consistent delivery of Firmdale service standards, ensuring quality across all guest interactions and operations.

Skills and Qualifications:

• Previous experience working as a Concierge in a 5-star hotel environment.
• Familiarity with Opera system, Alice and GoConcierge preferred.
• Exceptional communication skills, with a strong telephone manner.
• Impeccable attention to detail and organizational skills.
• A confident, warm, and approachable personality that enhances the guest experience.
• Passion for delivering personalized service and exceeding guest expectations.
• Ability to thrive in a fast-paced, high-pressure environment.
• Strong interpersonal skills and ability to collaborate with multiple hotel departments.
• Excellent personal presentation and grooming standards.