Medical Receptionist/Call Center Agent - Spanish speaker

Job Description

Job DescriptionJob description

We are looking for a skilled and organized medical receptionist/Center Center Agent to join our healthcare team. You will perform a combination of various administrative and clinical tasks.

We are growing, room for advancement.

Position Responsibilities:

Medical Receptionist:

• Greet patients, check patients in, and check patients out
• Administrative tasks - Scan, fax, answer calls routed from the call center.
• Assist patients with referrals, appointment scheduling
• Performs other duties as assigned by management

Center Center:

• Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues
• Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued
• Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments
• Assisting in patient translation, if required
• Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly
• Confirm patient visits for next day appointments
• Identify and escalate issues to management
• Complete daily call logs and reports
• Sorting and filing all incoming fax correspondence

Qualifications:

• Bilingual English/Spanish
• Minimum of one - year experience in receptionist role
• 1 year eClinicalworks EMR experience is highly preferred

Compensation is negotiable based on experience

Job Types: Full-time, Part-time

Salary: $18.00 - $24.00 per hour

Education:

• High school or equivalent (Required)

Experience:

• eClinicalworks: 1 year (preferred)

Language:

• Spanish Required

Benefits:

• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training

Schedule:

• 8 hour shift