Resident Manager

Job Description

Job Description

ROLE SUMMARY: The Resident Manager will be responsible for the day-to day operations of the property while emphasizing a positive response to concerns of residents and clients. Some of those responsibilities will entail but are not limited to common area and apartment repairs in the scope of plumbing, electrical, HVAC, carpentry, painting and appliances. Further oversight of the building’s curb appeal through building exterior inspections, cleaning and grounds maintenance is required. Customer service and attention to detail are critical skills to ensure the satisfaction of the building’s residents. Responsibilities may also include facilitating special projects as assigned by upper management.*Please note overtime may be required and the shift may change at any time due to operational needs.

CORE RESPONSIBILITIES:

• Supervise and lead team’s response to residents’ maintenance requests in a timely manner by diagnosing and repairing HVAC PTAC/Heat-Pump units, appliances, electrical, waste management, and plumbing systems in a manner consistent with the building’s operating procedures and with the intent to reduce recurring problems. Follow through to ensure issues are resolved and provide timely updates to residents/management as needed.
• Maintain Genuine customer service standards.
• Ensure vacant apartments are made move-in ready in a timely manner.
• Interface with Maintenance staff, Assistant Resident Manager, Community Manager, Director of Facilities, Property Management Team, Vendors, and Residents to coordinate daily activities at the building.
• Use ActiveBuilding to view, add notes to, and close maintenance requests.
• Ensure safety standards including environmental procedures, lockout/tagout, mold awareness programs, safe work practices, and emergency response procedures are maintained.
• Establish repair/maintenance schedules for written property and preventive maintenance program provided by Director of Facilities and ensure they are adhered to.
• Attend and complete all required safety trainings, staff development programs, and staff meetings, provide maintenance staff trainings as needed.
• Adhere to all regulatory requirements and conducts daily/weekly/monthly/quarterly/yearly inspections of all buildings and grounds to ensure compliance with governmental policies and procedures.
• Maintain an inventory of supplies and tools sufficient for providing the appropriate level of service.
• Inspect buildings back of the house equipment and common areas on a daily/weekly basis to identify and address any maintenance needs.
• Perform and/or oversee the inspections of residents units such as move-ins, move-outs, or annuals.
• Foster a work environment that promotes energy conservation and continuous improvement of engineering functions.
• Maintain regular attendance and highest standards of personal appearance and grooming, in compliance with Genuine’s standards, as required by the employee handbook.
• Perform other duties as directed.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Indoor and outdoor hi-rise maintenance environment consisting of, but not limited to, exposure to moving mechanical parts, heights, toxic or caustic chemicals, pets, and loud noises.
• Must be able to endure walking, squatting, bending, balancing, climbing, kneeling, crawling and prolonged standing.
• Vision requirements include both close range and long-distance vision.
• Must be able to lift 50 lbs. independently and assist in lifting weights exceeding 50 lbs.
• Must be able stand for extended periods of time (4-6 hours per shift) and lift tables, chairs, etc.
• Must be able to climb ladders and crawl into confined spaces.
• Must be able to utilize power and hand tools.

REQUIREMENTS AND QUALIFICATIONS:

• High School diploma or equivalency (GED) (required).
• 3-5+ Years of recent hands-on related experience in the property management industry (preferred).
• 2-3+ Years of Supervisory experience (preferred).
• Facilities/Operations experience with strong working knowledge of building systems and NYC Local Codes/Laws.
• Proficiently skilled in plumbing, electrical, mechanical, and basic carpentry/construction (required).
• Excellent client service, positive, friendly, outgoing, and attentive demeanor.
• Strong communication skills, interpersonal skills and problem-solving skills.
• Ability to manage multiple projects and work independently and with others.
• Strong organizational, time-management, and supervisory skills with attention to detail.
• Comprehensive knowledge of industry standard software systems (BMS, ActiveBuilding, LogCheck, Procore, etc.)
• FDNY Certificate of Fitness: S-12 (Sprinkler); S-13 (Standpipe); S-95 (Fire Alarm Systems); (required).
• FDNY Certificate of Fitness: P-99 (Low PSI Burner Operator); F-01 (Fire Guard Impairment); G-60 (Hot Works); P-98 Fuel-Oil Piping and Storage System; (preferred or required depending on operational needs).
• Reliable, punctual, and regular in attendance.
• Must be able to respond to emergencies and work 40 hours per week with flexible hours including nights, weekends, and holidays.
• Fluent in English.

BENEFITS AND FEATURES:

• Training and development programs
• Medical, Dental, Vision, Life & Disability
• Paid Time Off
• On-Site Apartment and parking spot
• 401(K)

Company DescriptionGenuine Property Services is a New York City-based property management firm focused on residential and multi-use developments. We bring special expertise to the areas of financial management, facility operations and regulatory compliance. We have built our growing portfolio around integrity, expertise and innovation. Centered on these core values, our mission is to deliver best-in-class property management services that enable our clients, residents and communities to flourish.

At Genuine Property Services, we are firmly committed to investing in talent, and recognize that cultivating dedicated and satisfied employees is essential to delivering exceptional services. We offer competitive salaries and an attractive benefits package.

Genuine is an equal opportunity employer. Genuine does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, or other applicable legally protected characteristics. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Description

Genuine Property Services is a New York City-based property management firm focused on residential and multi-use developments. We bring special expertise to the areas of financial management, facility operations and regulatory compliance. We have built our growing portfolio around integrity, expertise and innovation. Centered on these core values, our mission is to deliver best-in-class property management services that enable our clients, residents and communities to flourish.\r\n\r\nAt Genuine Property Services, we are firmly committed to investing in talent, and recognize that cultivating dedicated and satisfied employees is essential to delivering exceptional services. We offer competitive salaries and an attractive benefits package. \r\n\r\nGenuine is an equal opportunity employer. Genuine does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, or other applicable legally protected characteristics. We celebrate diversity and are committed to creating an inclusive environment for all employees.