Job Description
Job DescriptionDescription:
Experienced FCA-Stellantis Service Advisor/Writer
About Us
Volz Auto Group is a family owned and operated, well-established growing dealership under a 4 dealer umbrella. Choosing us means you'll work with a management team who provides a fun, high energy environment.
Benefits
What We Offer
- Long- term Growth Opportunities
- Paid Sick/Vacation Time
- Medical, Dental, and Vision Insurance
- 401k match
- Employee Appreciation Events
- Competitive pay
Duties:
- Assist customer in ascertaining their automotive needs and advising them of repair options while assisting customer with any questions or concerns through the invoice process.
- Consult with customer on applicable service specials.
- Gather and decode customer information to effectively and accurately relay concerns to technicians.
- Document services declined and advise customer of current and future needs to their vehicle.
- Foster and promote a safe and healthy work environment, maintaining safe work practices at all times.
- Maintain excellent CSI scores through constant communication with customers during and after service visits to satisfy all customer needs.
- Build strong relationships with the customers.
Requirements:
- Previous experience as a Service Writer preferred or automotive experience.
- Strong communication and customer service skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Detail-oriented with excellent organizational skills
- Monday-Friday 730am-5pm, rotating Saturdays
- Proficient computer skills for creating work orders and maintaining records
- Valid driver's license and clean driving record
- Willing to submit to pre-employment drug screen