Job Description
Job DescriptionCare Navigator (Remote - Contract-to-Hire)
Pay: $20-$23/hour
Start Date: December 1st
Contract Length: 5 months, with potential for hire
Location: Fully Remote (U.S.-based only)
Schedule: Full-time | Monday-Friday, 9:00 AM - 6:00 PM EST (40 hours per week)
Training: Virtual, 1-2 weeks
Equipment: Not provided initially; may be provided long-term
Overview
Medix Healthcare Staffing is seeking a Care Navigator to support a statewide initiative focused on improving access to healthcare and social support services for Medicaid members. The Care Navigator plays a key role in helping individuals understand, access, and enroll in available benefits and programs, including services offered through the 1115 Waiver.
This is a high-volume outbound call position-the majority of the day will be spent reaching out to members, completing initial assessments, and connecting them with appropriate health and social service resources.
Key Responsibilities
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Conduct a high volume of outbound calls to Medicaid members to discuss benefits, assess needs, and determine eligibility for enhanced services.
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Complete structured assessments of members' health status and living situations to identify Health-Related Social Needs (HRSNs) such as housing, food, and transportation.
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Educate members about programs available under the 1115 Waiver and assist with enrollment or connection to services.
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Obtain and document member consent and attestation as required.
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Record all outreach attempts, interactions, and progress notes accurately and in compliance with program standards.
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Communicate with internal teams, community partners, and external organizations to ensure referrals are accepted and completed.
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Meet outreach and engagement goals through persistence, organization, and proactive communication.
Qualifications
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Strong communication and customer service skills with the ability to build trust and rapport over the phone.
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Experience working with Medicaid populations or public health programs preferred.
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Bilingual (Spanish/English) preferred.
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Detail-oriented, organized, and able to meet outreach goals in a fast-paced, remote environment.
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Comfortable with outbound calling and engaging members who may be difficult to reach.
Preferred Experience
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Familiarity with NYS Medicaid and the 1115 Waiver.
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Knowledge of case management or care coordination principles (note: this role focuses on navigating care, not managing care).
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Familiarity with regions such as the Finger Lakes, Hudson Valley, Bronx, or Capital District.
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Experience working in a start-up or program implementation environment.
Ideal Candidate Attributes
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Self-starter who takes initiative and adapts quickly to challenges.
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Problem-solver who can think critically and learn from mistakes.
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Comfortable working independently while collaborating within a remote team.
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Goal-oriented communicator who enjoys engaging with members and making an impact.
For California Applicants:
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
Company DescriptionHere at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.
Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?
Company Description
Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?